Toys R Us

I was talked into signing up for the rewards program, and thought that by purchasing presents here over the years I would eventually stockpile enough points to get something. I am now finding out, 4 years later, that you can’t stockpile points, they are dumped twice a year! Completely useless!
Dont fall for this!

This toys r us is the closest one to our house, so preferably the one we go to. On the flip side, I kinda dont like coming here cause it seems like its such an old, beaten up Toy’s r Us. The outside looks horrible, and the inside is ok, but something about it seems like they are an 80 year old woman trying to put make up on to look young… No offense to anyone that does that, just trying to make a point, lol. Anyways, we came here because we want to possibly make it a tradition for us to bring our kids to pick their own toys for their bday. The store is in ok condition except for the random toys on the ground (but its a place where kids play and get toys, so if you expect perfection, have a kid and see if you can keep it perfect… its like trying to put a square into a circle… just doesnt work). My daughter found exactly what she wanted, BUT it took us 20 mins of walking around the store looking for that item because there are no associates around! I swear, you can probably get one of those pregnant suits and star stuffing toys in the belly area and there would be no associate around to even care that you are doing that, lol. Its out of control. The front desk people are very sweet and kind. The cashier was a nice guy. When we mentioned that it was our daughters bday he informed us to go to the front desk and they’ll give her a tiara and a balloon. The balloon died within 45 mins, lol. not even the balloons at 0.99 cent store die that fast! what the heck?! The cool part of going to the front desk is that they made an annoucenemt that it was our daughters bday and if anyone saw us walking around with a balloon to wish her a happy bday. My daughter totally felt special. That is probably the main reason why I’m not giving 2 – 3 stars and I’m giving 4 stars. Otherwise, like I said… I am not crazy about coming here. The store looks kinda old and untouched, there are no employees around except at the front desk (at least they have them, thank God!), and its a bit on the messy side… but you’re dealing with kids. I’ll be back because its the closest location to me, but I prefer going to other Toys’ are Us that look more updated and actually have employees.

I hope upper management reads this and not just the clients.
When someone gets to be promoted or given the job of a store manager, they should have the capacity to comprehend a customers clear question in English. This is not something that can be trained into the person, they have to have this qualifying skill.
Since you changed your POS systems to accept the chip cards, we have not been able to use our business debit cards at your store. When this happened the first time, we called our bank, the bank didn’t even show an attempted transaction from your store. The second time this happened, we brought it up to the store managers attention, he said «well sir when our computer tells us it’s declined, the rest is between the customer and the bank». After several attempt to explain to him and the checkout clerk that it’s not a bank or $issue, you guys need to make your merchant services know your customers are experiencing this kind of problems, all we got was, «well sir when our computers tells us it’s declined, we don’t get involved and it’s between the customer and the bank». Declined message can mean so many things, take the time to research, we did our part and it’s not an issue on our end, the store has to do some work to figure out why there is no communication between their merchant and our bank. How simple is this? Hire the right staff to comprehend the issues that come up and not look so stupid when such a simple question is asked of them. All he had to do was to inform someone higher then him and do some «extra» work and find out why their merchant is having issues accepting business debit cards. Or at least lie to us and say he will follow up or figure out something. For Petes sake all we want to do is spend $ at your store. Maybe we are one of the first few that have brought this up to your attention but if this is a flaw in your system, you will have more complaints, you just wait… Good luck!

Horribly understaffed. There is no one on the floor to answer questions and 2 checkout people with about 20 people waiting in line. Very poor
Management

This store is really good. Richie the manager is a was very helpful. He helped me find what I needed for my child. Thanks TRU!

Spent close to 40 minutes waiting for someone to pick up the phone before I gave up. They probably don’t even bother.

Horrible! Louis the manager there is a heartless umempathetic jerk! Was a day out of the return of exchange policy and wouldn’t do anything for me. Customer service sucks! Don’t go there!

The manager totally took care of me and helped me get the toys I needed for our tv show. All the stores around were out of the pink one is needed and let me buy the display. Love this store!

This place is a sad sad ToysRUs. I walked through the entire store. Not one employee greeted me or asked me for help.
I found the ornaments and found one left of what I wanted. Two lines were open.
Maria, the cashier was not happy. She asked if I had a TRU credit card. I said no. She tried to uptake one. I said no. She said ok.
Action completed. I asked her if she had the black Friday deals. Nope. She said they don’t have any. Wow! !!! Biggest money making month of the year and you don’t have flyers or any information to convince more to come early. Truly Bad Bad Bad customer service abilities here. Went likely be back. .
I seriously need to medicate before going into this store. ALWAYS. They fail!

I like the starwars an Lego section! I’ve been the one in my home town an this place beats the other stores I’ve been too! Love this place for some of my collectibles!

Well how do i start. Me and my wife walked in there hopping to find a child tray for the stroller. Not being able to find that item we start looking at some light weight strollers that come with one. So we found one but thare was no price tag so we asked a guy (who was the manager) what was the price. We took it to cashier and it was more then we ware told then went back and talked to the guy who said i told you the price of the display item but its not for sale. Why would you give me the price for something which is not for sale. And while we were asking him that he just super rudely left. Worst toys r us or babies r store ever

I’ve been on a mission to find Season 3 Shopkins. Waited to the last min, to get my God daughter a birthday present but I found them here. Yay! Management is awesome. Store wasn’t crowded. Everyone was super friendly.

I had a great shopping experience today. Immediately I was greeted and helped by Richie the manager, his works ethics are fast and efficient… I was literally out within 8 minutes tops! the moment I walked in and asked if they had E300 scooter in stock Richie sent out an employee to retrieve the item and rung me up. TIP: they price Match, so do you’re homework and come prepared.

I have been coming to this place since I was a kid. They offer a good selection of toys for all ages, the store is relatively clean, the employees are helpful, and the price of the item I purchased was actually better than I could find online. #burbank #toysrus

Great customer service, especially from the stocker Jonathan. I found him incredibly helpful and nice. This kid deserves a raise! A++! Will definitely come again!

Sad store. The toys throw themselves at your feet in an attempt to escape.
I went here hoping to purchase a $ 400 electric car for my son. No demo models were charged. Demo models were all filthy and broken. Buttons were broken off and jammed. No assistance available to buyer. Left without purchasing.
Passed the Barbie aisle — dolls were crying with their noses pressed against the plastic. They haunt my dreams.

This has always been a great store, from cleanness to very well organized aisles, best place for kids birthday gift toys large selection of all kinds, you can also create a birthday wish list or a Christmas one to share with the family.

Found this store merely by accident. Grandson and I needed to kill an hour. He loves ToysRUs. Perfect chance to browse and see what interests him. .. he’s got a birthday coming up next month.
Plenty of parking. In fact, we parked right up front tho the lot was pretty full for a week day. They share parking space with Hobby Lobby and a few smaller businesses.
Walking in my first impression was «shabby.» For a kids store they need a wow factor — lights, color, something. Ditch drab for fab! Although for kids toys are probably enough of a draw and keeps sales brisk.
Inside the aisles are well defined and organized. Shelves are well stocked. Even the windup toy bin offered an abundance of variety. .. more than I’ve seen in a long time.
Outside the establishment boasts ToysRUs and BabiesRUs. The baby section turned out to be a cramped few aisles in the back of the store. Suitable for emergency supplies, not much more.
We looked at everything — toy instruments to bicycles to books to games. We only bought a pair of summer flip flops and they were on sale marked down from $ 3.99 to 89cents. Our lucky day!
All toll we enjoyed our visit.

Not the best Toys R Us. Lucky today we actually found a car seat. Most of the time they don’t have what we need or what we’re looking for or they are out of stock. You must have to be really lucky to find what you want…

One of the better TRU locations. This trip was exceptionally pleasant since Christmas is still far away enough that the shelves were still merchandised well.
We popped in and bought a couple of birthday gifts and were outta there in no time.