The Burbank Breast Care Center

It was excellent!
I was not looking forward to do a screening mammogram as a part of my annual physical.
Last time it was at the Providence Center and it was dreadful and painful :(.
Thanks to Unilocal,I found this place!
Sadef, the technician, was very nice and skillful.
My appointment was on time.
My doctor got the result the same day!
It is now my place to go for mammograms!
BWY, do not get discouraged by the number of people in the waiting room — they came for variety of tests — it will not effect your waiting time.

For some reason I ended up here even though I specifically called a number for another location. Ultrasound tech leaves right away if you are not there within 5 minutes. Huge waste of time. How about a courtesy phone call asking if you are still coming, it would have helped. The office staff was really friendly and scheduled me to the location I initially wanted.

This is one of the BEST Breast Care Center’s I have ever gone to. The entire staff makes you feel at ease as well as the technicians. All very caring and friendly. The facility is clean and the waiting area has comfy leather seats, a coffee maker and a television that shows old movies to keep you from stressing out while you wait! A formal letter with your results usually arrives about 1 week after your screening. If there are issues you will receive a phone call within 3 days of your screening. *It would be so much better for all patients if they could tell you the results of your mammogram right then and there like they do in New York. The not knowing is often unnerving:(FYI I had Lucy this year and she couldn’t have been sweeter. She was very professional and answered all of my questions!!!

Having my annual mammogram («squashing my cupcakes») is not my favorite thing to do. However, the Burbank Breast Care Center does a very quick and professional job. In particular, Lousine (Lucy) my mammo technologist is excellent!

I have been getting mammograms for the past 10 years, and I can not speak highly enough about the Burbank Breast Care Center. They have the best staff I’ve ever encountered — everyone is friendly and welcoming, and they have the latest 3-​D technology which I was really excited to get. Miss Shushan at the front desk staff was so helpful and well informed, I was relaxed and comfortable about the whole thing — making me feel confident that I am in the right hands of care!

I had always gone to providence breast center for years for my mammograms but unfortunately they do not take my insurance any mm more, I always found the technicians great everyone one of them over the years made you feel at ease. I just had a mammogram done at the breast care center I found the staff that check you in at a low morale technicians not as professional as providence breast center, the office very small for the amount of patients they have.

I was very pleased to have been able to select this facility for my mammogram check-​up through AETNA. The staff are very professional and thorough. The facility is super clean. Parking is not free, but the lot has ample spaces.
At the first visit, two weeks ago, the wait for my scheduled appointment was short. The radiologist was professional and helped minimize the usual discomfort. Mammogram results were ready in a week.
The doctor there had a staff member schedule additional imaging and an ultrasound to inspect a dark area he found.
The second visit, I had to wait over an hour due to staff having to do a biopsy on another patient. The staff was sympathetic, and were on it, checking to see when I was going to be next. It was worth the wait.
The doctor reviewed the additional images and ultrasound. The nurse practitioner advised that he believes it is just a cyst, but because it was gray and not the typical black, I was instructed to schedule a follow up exam in 6 months.
I asked what caused the cyst. Answer: caffeine and stress.
I’m now sworn off coffee and other caffeine sources for 6 months and hope to see the cyst either shrink or disappear. I’m increasing my Curcumin C3 as well.
I hope other women take care of themselves with early detection.

Going to get my yearly mammogram isn’t what I consider to be especially thrilling when breast cancer runs in my family. As a matter of fact, getting a mammogram has become a particularly nerve racking experience since the last time I went, I got called back into the center a 2^nd time due to something «unusual» the Dr wanted to take a closer look at. Just walking into the Burbank Breast Care Center is pretty much enough to send me into a tizzy but it is just like any other place. The TV in the waiting room may be turned up a bit too high for my liking but I can see how it’s a good distraction from any negative thoughts that might be waiting to creep into my overactive imagination at this point. The ladies in the reception are very friendly, another good thing.
Lucy was my mammogram technologist and wonderfully reassuring. She was gentle, kind, professional and sensing I was nervous, explained everything she was doing. She told me it was actually a good thing I was called back the last time I had a mammogram. She said the Dr. at the center was extremely thorough and that she trusted her completely. As she spoke to me in this gentle bedside manner I remembered she was the same technologist I had when I had my scare (who was amazing)! Now, having a mammogram can be demeaning and uncomfortable and and I’ve had a couple in the past performed by cold, abrupt, rude women. Lucy was none of those things. She was lovely and warm and made it (almost) bearable. Thank God for Lucy!

A wonderful place, warm and comfortable, clean office and exam rooms, the staff are professional and friendly. Lucy the mammo technologist made me feel very comfortable. The hardest part was holding my breath =) kidding of course it was absolutely painless thank you for taking good care of me… See you next year!!! I would definitely recommend this place to family and friends.

I had my annual visit yesterday and I have to say I really don’t look forward to these visits. My appointment was at 12:00, I was in at 12:15, which was amazing the girl even apologized that I had to wait 15 minutes which is nothing at a Drs office. I just want to say that from the moment I walked into the office with the girls at the front it was just a really pleasant experience. They had a really cute movie playing in the waiting room, also tea or coffee for their patients.
When I got into the room to have my mammogram done Lucy the Mammo Technologist made my visit so comfortable and easy. When she told me we were done I thought to myself wow this was not so bad at all. Lucy was very pleasant and professional, she answered all my questions in detail.
Overall everyone was really sweet and professional and made my visit a very pleasant one. I will definitely be requesting Lucy next year when I go back!!! Had a great experience.

Service was terrific. I was in and out in about 40 minutes. Lucy was my mammogram technologist and she was wonderful. She made me feel very comfortable, she explained the process to me and I did not feel awkward or embarrassed by the process. I’ll be back next year for sure!

Went for my annual mammo yesterday and, as always, had a great experience. Was done in under 30 minutes. My mammo technologist, Lucy, was awesome. So friendly. I’m so used to these procedures by now since I started mammos at 35, but it’s always nice to get someone who not only does her job efficiently, but also is warm and funny. She’s a sweetheart. The front desk lady was pretty cut and dried, but since I’m not spending my time with the front office much, I don’t count that in my star rating. A little more warmth when you first walk in wouldn’t hurt though.

This was my first mammogram and ultrasound — I was extrememly anxious, and didn’t know what to expect. Both the front office professionals and ultrasound technician Alex were extremely friendly, kind, and efficient. And my mammogram technician Lucy was particularly fabulous — she made me immediately at ease, and kept me smiling and laughing the whole time. (I mean, since we have to get our ‘ladies’ smushed in such a fashion, might as well have a great laugh while doing it!). I felt extremely cared for — both personally and professionally. :)

It was a great experience with the Burbank Breast Care Center. I had my first mammogram and Lucy make it very easy and quick. Lucy is the best technologist I have.
Thank you.
Souzan B.

The Service: Arrived on time for my 11:30am appointment. Started from check-​in, filled out forms and finished the exam… less than 40 minutes!
Love the technician who is assisting me today (little petite Indian lady). She gives detail instructions and super efficient! She knows her job very well~ I feel very comfortable with her.
The Parking: Street parking (super challenging to find a spot!). There is a parking lot behind the building with fees.

My mom had an appointment at 3. She showed up at 2:40. At 3:20 they tell her that she has to wait longer because they are having issues inside. AT 3:40 my mom left because she had to be elsewhere by 5. When she told me what happened I was very upset. People don’t have the luxury of time so when you set an appointment for someone you can at least see them within a 30 minute window. Im not sure how everything else here is but based off of this one experience they don’t deserve anything more than a 1 star.

Expect to dedicate HOURS of your day sitting around in a back room with miserable women half naked in short pink gowns. All are there for a screening, including yourself, most of which think they’re half way to their death bed. We all are in a sense but talk about staring at misery in the face. There you will sit until you are called next. They may lie and say it’s only going to take a few minutes which turns into three fucking hours!!!
Went in for a mammogram and ultrasound which initially resulted in a quick ten minute mammogram and a lifetime waiting around for that goddamn ultrasound. Nightmare. Would recommend going in to a less busy location than feeling like cattle stuffed in the back of a room waiting for your eventual turn. If you have three hours of patience and want immediate results, be my guest. I will definitely not return to this location for my follow up.
Odd part is a physician isn’t the one disclosing your results. It’s the young I’m guessing inexperienced ultrasound tech who quickly blurts out what the radiologist came to a conclusion with. I prefer a physician delivering any kind of news whether it be good or bad. Not a general quick spiel of oh they found so and so but return in six months for a follow up. I’m sorry but could you repeat that and explain what the findings exactly are? Dafuq?!

Since I am an owner of medical companies, I have always paid close attention to how patients are treated not only within my clients offices but other medical offices. I was extremely impressed with the entire staff at The Burbank Breast Care Center from the front office professionals who greeted me with a smile to the Mammography Technologists, Lucy, who was extremely competent and gracious while explaining the entire procedure.
My appointment was on time and I must say, I give the personnel and especially Lucy an A+ for treating me with kindness and knowing I was with highly trained healthcare professionals who care and give 150% to their patients. I was proud to be amongst these special angels.
I wish you all the very best,
Patricia A

My review comes a few years after the fact but I was recently remembering people that have made me happy and had an impact in the course of my life so far and I remembered Alex the ultra sound tech and how she treated my daughter while she was having her procedure done. It’s not every day that you encounter people that are nice, and know how to do their job and make you feel like you are a real person and express genuine concern all the while maintaining a level of professionalism that I’ve never seen before. I hope Alex is still with Burbank Breast Care Center because she is an asset to the company for sure.

Was in this facility yesterday for a final round of scans and tests. It was my first MAM and I was a bit nervous, but Lucy was such a lovely person! She is kind, gentle, sweet and personable and made the experience so much more comfortable for me. In fact, everyone in this office is just amazing! Love it!