Summit Limo

We’ve used Summit Limo many times in the past for company retreats and outings, and have had relatively minor problems with them. Last weekend we arranged for 3 vans for Friday night, and a large coach bus for Saturday.
Friday went well, but Saturday was a disaster. We were waiting with 40 people for a 12:30 pm pickup in Dana Point. When they didn’t show we contacted the dispatcher and were told the driver was in traffic. To make a long story short, after several calls to the dispatcher we were told that the bus was coming from LA — 60 miles away — and they figured it would take 60 minutes to get to us! Anyone who drives the 5 freeway in LA and OC knows that’s ridiculous … and we certainly expected a transportation company to know that! They were 45 minutes late, which ruined our event and our schedule for the rest of the day’s events.
Summit was rude and unprofessional. After much complaining, they did offer to write off 1 hour — $ 195. Because our group had to wait so long, many of them went off and did other things. In the end, we had just 18 people on the bus — we could have rented a mini-​coach and saved a lot more money.
Fortunately, there are many more transportation companies out there … we’ll be using VIP or Best for our future transportation needs.