Rowlett Towing

Hector is the man. I have only had the pleasure of dealing with one guy. But he was the nicest and most helpful on call tow and roadside needs. Thanks again for the help!

I would not recommend using their services to anyone, unless you want to be treated rudely! Richard was supposed to tow my car, but instead left it in the middle of the road and left because I did not have an id on me, he did not even bother to move the car back to where it was parked! So I was left in the middle of the road, very upset (not to mention that I am pregnant) police came and It took me awhile to explain the situations to them. When I called the company, I spoke with Tango who was very rude and was yelling at me saying that I was a liar and Richard did not move the car. I have pictures where the car was originally parked before he moved it. So those uguys are bunch of liars. I would NEVER use their service again and would not recommend them to my family or friends!

These guys were sent to me from AAA. My control Arm on my car snapped and it was not moveable. Vahik, the driver, was super helpful in getting my car lifted and placed where I can get it towed the next day. Thanks Vahik!

Rowlett Towing has a great driver in Alex. He was so patient and knowledgeable. I had what would could have been much worse if I had any other driver than Alex. I highly recommend Rowlett Towing

Called AAA for help with my flat tire. Damian and Murillo did a great job! They were fast and friendly. I would recommend to others.

Called AAA for battery service.
Joe from Rowlett Towing arrived within 15 minutes.
He was so nice and very efficient.
He checked my battery and replaced it in under 20 minutes.
He even had me start my car again just as he was about to leave to make sure it was still starting OK.
Excellent customer service and skills!

Called Triple after my Prius died, within 10 minutes Omar had my car back and running in no time. Very professional!

Showed up within the 15 min. They promised and took care of me in no time. Omar was very friendly and accommodating. Thank you for a prompt service

AAA sent this company out to me when my car would not start. I have an AAA battery with new replacement warranty. They came out and said the battery was fine and jumped my car. I had to call them a few weeks later for the same problem. Again, battery is fine. What I didn’t know, and they should have, was there was a crack in the battery causing acid to leak all over electric components on the engine. There was a pool of acid that the battery was sitting in so it wasn’t like he didn’t see it. Now my car is in need of thousands of dollars in electrical repairs. All the driver had to do was call in to have a battery sent out. Instead I have a 35.000 car that doesn’t work. The same driver came out both times.

So i called these guys for a quote… and 1) he gave me a very reasonable quote and 2) the guy took the time to ask me what was wrong. Long story short, I put in a new battery and my engine kept dying (wasn’t idling). The guy over the phone told me that for toyotas, I needed to reset my engine and OMG, he was absolutely correct! I’ve had a crappy day and this was just the cherry on top… so for this guy to take a second and ask what was wrong and to actually help me… i’m in tears from just pure gratitude. Thanks to their help, I dont need them today but their number is definitely in my contacts list… USE THESE GUYS! We need more of good ppl out there and these are good ppl!

I thought this company was amazing the first time they assisted me, but they pulled the «Low quote now, oops just kidding now» card on me when they came back to install a battery. The service man called his boss to see if they could honor my earlier quote, and the guy wouldn’t budge. I specifically requested that this company be the one that AAA sent to me because of their service, but I was proved wrong. I couldn’t afford their second quote, so I was left stranded, and the work wasn’t done. I am so frustrated. I just can’t believe that they wouldn’t go the extra inch for customer service– and its not about service at that point… it’s about humanity and being a good guy… seeing someone in a time of serious need and honoring the quote your representative gave. The guy just drove away while I was in tears.
Not sure what to do now, but I will never trust them again.

Always fast and reliable… nicest guys too! Highly recommend, have used many, many times!

Great service, good prices. I was in an accident and needed the car towed. AAA dispatched Rowlett. The tow truck showed up 20 minutes before the estimated arrival. Driver was courteous.
The next day I came to pay the fee — which was reasonable and was able to let them junk the car without having to take it to another lot. Overall great service.

Locked my keys in the car before heading to LAX called Rowlett and they came out in 10 minutes. Got the keys out in 3 minutes. Super friendly and super fast!!! Thanks Mike at Rowlett you saved my vacation!

Never in my life have I dealt with such unpleasant, rude and unethical people. First they try and sell you products you don’t need, then they treat you with total disrespect and deny any culpability for their actions. Triple A should be ashamed for endorsing them, I am considering cancelling my membership due to this. They damaged the car, they denied it and due to the fact that the car was just detailed, I have proof. Further, I don’t know if it is the bosses wife or daughter that works there, but she should be fired. The management and the culture at that place are atrocious.

A couple nights ago, I had stopped at a gas station to buy a drink. I was only 3 blocks from home and now my car would not start. Since i had AAA, i decided to just call and have them give me a tow home. AAA was busy and didn’t have any trucks available in my area, so they sent a tech, named Manny from Rowlett Towing because he’s great with batteries and the operator had confidence that Manny could help me.
Manny was my lifesaver! Just from hearing the tiny noise that my car was making when i tried to start it, he knew that it was just a dead battery. He told me that he planned to give me a jump, but TOOK EXTRA MEASURES to run diagnostics on my car. He brought out a mini machine that would read the battery level, check my alternator and my starter as well. The machine confirmed what he already knew — i had a dead battery.
After giving me a jump, he let it charge my battery for a little bit and checked all accessories in the car to make sure that everything was working: lights, air conditioner, power windows and stereo.
We talked briefly about my current battery. The printout from the diagnostics showed that only my battery was bad. My alternator and starter were ok, so he helped me to confirm that it was time to get a new one the battery was already old). He suggested Autozone. I checked out AAA prices for battery service — Autozone won.
Manny didn’t have to go the extra mile. He was doing a service for AAA. He could have easily just jumped started my car and let me go on my way, but he used his head and got down to the real problem. I am very thankful.

Unhelpful, unfriendly, rude and unprofessional company. I hope to never have to deal with them again.

My wife and I had the pleasure of being helped by the 3 greatest towtruck drivers ever. They were helpful, skilled and real great people, lead by James. We owe our utmost thanks to them; to say we’re totally satisfied is an understatement.

Rowlett helped me (via AAA) for a flat tire, and they were fantastic! I made it to my work place with the flat and they came out to my office, were there exactly when they said they would be, changed the tire super fast, and were so nice and friendly. And the whole thing took 15 min. I’ve had good experiences with everyone I’d used through AAA, so it’s par for the course. But worth a shout out nonetheless, because when you’re stressing about a tire issue during the work day, it’s terrific to have such great help.

I cannot say enough good about my experience with Joe from Rowlett! What a gem! I have had battery issues over the last two weeks. After being told by others that they could not replace my battery, I would have to take my car to Mercedes, Joe took on the task! He was kind enough to let to get my car home, to get my dog and groceries home, and then change out my battery, What amazing service! Thank you, Joe!