Residence Inn Los Angeles Burbank/Downtown

I stay at a lot of Marriott properties and this is at the top! Great staff, super clean and comfortable room and the breakfast was far above average!

I just love this hotel. We have stayed there twice now. It is so nice to stay in a room that has more to offer you than just a bed and a bathroom. The staff here is just really nice. The reception area is a pleasure. They have a lovely outdoor seating area. You can walk to downtown and get a delicious meal — we love Granville. The bedding is lovely. The facilities are better than acceptable. This is our little place to go to. Oh that we could have spent one day just lounging one day!

The Residence Inn Burbank is still the best Marriott in Burbank. The front desk staff is terrific, and I always book my room directly with them on the phone. I feel like I’m coming home when I stay here. They go out of their way to take care of me. For example, they change the shower head to an adjustable one at my request.
In fact, they are in the process of updating all of the rooms, to include the adjustable shower heads in every room. They will also be getting sound-​proof Windows, which are very much needed due to traffic noise. This is what I was told by the staff.
I subtracted 1 star due to some housekeeping mishaps on this visit, and a problem with getting a quiet room on the previous visit. On the previous visit, we had to change rooms 3 times to get a quiet room, as the hotel was unusually full. Our first room was too close to the freeway noise, and the second room was right next to the gym and on the 2^nd floor, near a stairwell. Noise from the lobby drifts up to the 2^nd floor when there are loud people in the lobby. I always request a quiet room.
On my most recent visit, I had some problems with housekeeping. My toilet got plugged up (never happened before at this hotel), and when the man came up to fix it, he left the floor dirty. I asked the front desk to have housekeeping clean the bathroom floor while I was gone, but when I returned at bedtime the bathroom floor was still dirty, and the toilet hadn’t been cleaned. Also, the person who loaded my dishwasher put the dishes in oddly, so I rewashed them. For example, the coffee pot was put in with the lid still on, and was lying at a partially upright angle, so that it filled up
with water.
This hotel is kinda pricey, and I really expect a very clean room. I will still return, because the front desk staff really has been outstanding on nearly all of my visits. My room is usually clean, except for the issues on this visit.
On the other hand, I may be tempted to try Airbnb, as I can get a cheaper room through Airbnb.

I recently stayed here with family over the holidays since my immediate family moved out of the area, but the extended family still lives nearby. In order to simulate the feeling of being home for the holidays we chose the Residence Inn. It worked out perfectly. The two bedroom, two bathroom room we had was big enough for the three people and two dogs we packed in there. A huge plus to this hotel is that it is dog friendly. The closest grass for the dogs is behind the hotel by the Black Angus. It works out well enough if you’re just here for a few days. The small kitchen was equipped for four people. Continental breakfast is included and offers eggs, potatoes, cereal, muffins, bagels, yogurt, juice, tea, and coffee. There is also plenty of parking in the garage and outside of the pool behind the hotel. Parking is $ 15 per day.
There were a couple of minor issues with this hotel. One, there were some shady people lurking around the hotel, so if you had to walk your dog at night it didn’t feel totally safe. I guess you’re going to get that in downtown, but it is still worth noting. Second, there is no bellman to take your luggage up to your room. Normally, this wouldn’t be an issue for me, but with the dogs and holiday gifts, it would have been nice to have someone lug a full cart of luggage to and from my room.

This hotel was just okay. Breakfast was okay. Service was okay. It was the most «okayest» hotel ever

This is the friendliest and most accommodating Marriott in Burbank by far! The rooms are very spacious particularly if you asked for the King studio. The staff was extremely friendly and went out of their way to make sure you had a wonderful experience. My friend got lost coming to the hotel as the 5 fwy was closed. Breezy at the front desk went out of her way to call her to make sure she got to the hotel safely. That is what I call CS.

This is amazing place to stay. Live 2 hrs from LA. Stayed at Residence Inn Burbank Downtown number of times and the hospitality been amazing. Makes me never want to go back home. Talk about place like home and love it. Tone of room, Air-​conditioner works outstanding, bed so amazing wish you can sleep in, shower to die for…

Very nice people. Very clean room. Breakfast buffet average at best. Breakfast without OJ all 3 days. No bacon strips.
Room is the noisiest I have ever stayed in. I-​5 noise is louder than an airports runway. Train nearby. Air conditioner compressor faces the bed (within 24 inches) and it drowns out conversations and the TV. I was given a «quiet «room at check in. If this is a quiet room I can only imagine what the other rooms must be like. Been loyal Marriott patron for over 40 years. This really created a pause in my loyalty.
My rating reflects my sleep depravation. Used to be a Platnium level but as Marriott becomes average I am now only Elite.

This is the top rated staff of all. awards go to Justin and Christian. who are Oscar winners in the hotel industry! The entire staff is golden and if a zagat award was issued. they are five star plus!!! We were there for several months and were treated like Hollywood Royalty and again recently on Sat. Night. It us better than home away from home. it Is a homecoming everytime I walk in! World take notes on kindness from this group. Justin and Christian and Residence staff. you are all the hallmark of excellence and you raise the bar for perfection! You are all the best of the best in the West!
From Janie Acton and Napolitano family

The hotel is nice and seemed clean. We rented a family suite. We asked for a pack and play prior to booking and they were able to accommodate that which was extremely helpful. The breakfast is better than most and had lots of options.
For people staying here with babies or toddlers, they don’t sell milk in their little store and when I asked the front desk they didn’t offer me any from their kitchen (which I would have been happy to buy) so we had to go to a store to buy. They served plenty of milk for breakfast so it would have been good customer service to offer to sell it.

Love this place! First time here and if you dont mind the freeway noise while in the pool then its awesome! Its newly renovated so its clean, interior is great and the space in the room is pretty big! We got the king bed with sofa bed and theres plenty of room for the kids to run around! Free breakfast so its the perfect way to start your days esp if you have kids. Lots of patio space in the middle of the hotel so you can chill by the firepit or even use the grills they have at the poolside! Staff is friendly! Wil be returning here if i am in the area!

I really like the Residence Inn by Marriott. I am so much more comfortable when I can wake up and have coffee and a couch to drink it on. The kitchen and living area are so important to feeling like you’re at home when traveling.
The décor looks modern… I like it. It’s soothing teal and newer. There’s a good among of storage and conveniences like shelves, can opener, pans, etc. it is clean and smells nice.
There’s good lighting and the bed is comfy. My studio has a couch/​lounge sofa bed combo, a side table, coffee table, kitchen table, and desk. Both sides of the King bed have night stands. TV swivels from bed to kitchen to couch. Mirrors help to see TV anywhere.
The bath sink is separate from the toilet and shower. No tub but I’m okay with that. The shampoos are too small for my length hair. I wish the room had a magnified mirror.
Unlike some Residence Inns with a oven and four burner stove, this one has only a two burner stove and no oven. Didn’t need one this trip, but you never know. The housekeeping is good and they are friendly.
Good breakfast included and social hour (snacks and beer/​wine in the evening. The pool is in the center of the rooms. Mine faces it and I can see swimmers too well. There’s one side that faces the freeway.
Downsides? No electric car chargers yet. The staff is just okay-​not too warm or friendly. No hot tub. Not deal breakers.
There’s a Raley’s grocery down the way not too far, but the hotel will get groceries for you if you leave a list at the front desk before 9am.
There’s coin laundry and dry cleaning for a fee. They have a fitness center and a BBQ. I’d stay here again.

Wow! I know why this place has such high ratings. Came here as a pit stop to San Diego. Most surrounding hotels were booked so called here and the lady who answered was EXTREMELY nice and welcoming. (Mind you it was nearing midnight) We arrived a few minutes after calling and she immediately identified it was me who called. After a long drive (there was traffic and multiple accidents) from SF it was refreshing. I’ve been to Burbank area a time or two but I am extremely glad I called this place. Room very is nice and comfortable. Space is larger than your normal hotel room. Free Continental Breakfast downstairs which wasn’t bad. Staff seemed pleased and happy all around.
I’m in 2 more hotels in the next 4 days so hopefully they all make me feel like this.

I have stayed here twice. This past weekend we stayed for 2 days. They upgraded us to an Emmy suite when we checked in. Lovely room. 1200 sq feet. The only issue we had was the TV in the master room did not work. Someone came by to try to fix it by replacing the cable box but that did not fix it. We were not in the room much but it would have been nice to have that TV working when we wanted to watch it. The room was spotless which is huge in my book.

I really liked it here. I will say, how you’re initially greeted often sets the tone, and Christian happened to be at the desk most of the time we were there; he was very competent and pleasant.
The hotel was clean and the rooms were great and breakfast was good. So close to the freeway, I’m not sure which rooms are quietest – ours was very loud (as we’re the people above us).
Another great Marriott experience.

As a former employee of Marriott I feel ashamed that I have to post such a negative review about them but here goes…
I had 3 rooms at this hotel since the beginning of October. After 3 weeks I got a call from my credit card (business card) informing me that this hotel was trying to authorize $ 114,000!!! Yes, one hundred fourteen thousand dollars.
Needless to say this put an end to any purchasing & business I needed to complete for the day.
I contacted the hotel and they started looking into it. I missed a phone call from the GM and the message he left did not state whether or not they contacted my credit card company so I called back. GM was not available so I was transferred to the accounting person. The accounting person did not seem to care whatsoever about the severity of their error and had a bit of an attitude after I insisted on a return phone call confirming that they had fixed the issue… which I never received.
Very disappointing. I guess a $ 100,000 error is not large enough for this Marriott to really care about.

My parents have stayed here the past three visits to Burbank and have been very pleased with the hotel.
Nice décor with black and white photos from historic television and Hollywood movies that are scattered along the walls. Comfortable sitting area beside the lobby and fresh baked cookies that my children requested as an added bonus to getting to see their grandparents.
The rooms are made up of suite style living areas with kitchenettes and a living room setup with modern furniture and appliances.
Overall a good spot when staying in Burbank. Friendly people, well kept with reliable high speed Internet and bussiness center. The only complaints I have is that they charge for parking and one time my parents stayed the mentioned the room facing the road was a little loud.

Most of the other reviews cover this hotel pretty well so I won’t repeat what others have already said…
My only unique tip is to request a room AWAY from the highway. This is a new (ish) Residence Inn and half the hotel faces the highway. Request a courtyard view when you make a reservation and you will avoid the traffic noise.
Great place, nice staff, large rooms. What more do you need?

This was home for our Family of Five during MLK Weekend 2013 (Jan 18 – 21).
THE PROPERTY:
Conveniently located off I-​5 for quick freeway access. Accommodating front desk & friendly housekeeping staff. Well maintained and fairly new property.
Decent daily hot breakfast included in all room rates. Managers dinner reception Mon-​Wed.
Abundant parking ($ 15/​day) with your choice of underground garage or above ground lot (next to Black Angus) that leads you to the courtyard & pool.
The pool is open until 11pm. The courtyard has propane grills, a mini fridge, and prep area with wet bar for warmer weather.
THE ROOM:
Lg suites: plenty of space for our fam of 5 not to step on each others toes.
The kitchenette is a huge plus with a full sized fridge, microwave, stovetop, and dishwasher; all dishes, glassware, silverware, and cutlery are provided.
Everyone had a good night’s sleep in their super comfy beds, which were not too firm, not too soft. Goldilocks would approve.
What always wins us over with hotels is how baby-​friendly a property is. Marriott, as a whole, has yet to disappoint us.
We greatly appreciate having the baby’s highchair and crib set up in our room prior to our arrival. Just mention it in your online reservation or call the property ahead of time to reserve a Pack N Play & highchair for your stay and the staff will take care of the rest. Be aware that unlike Courtyard Marriots, Residence Inn doesn’t have the standard baby toiletries (baby shampoo, baby lotion, squeaky bathtub toy, nightlight, and outlet covers) so bring your own or purchase some from the convenience store.
Our older children were ecstatic about the hassel-​free no-​password-​required free Internet in the rooms (hard wired and WiFi) as well as WiFi throughout the property.
THE AREA:
The Mall District is within walking distance with a vast selection of shops and local and chain restaurants (BJ’s, Black Angus, Hooters, etc) plus a movie theater and IKEA.
Stocking up the fridge and refueling your gas tank at a fair price is easy to do with Costco ~1 mile away.
Porto’s Bakery on Magnolia is a quick 2 mile trip for the most amazing Cuban pastries & deli deliciousness.
This property’s Downtown Burbank location is central to Universal Studios, Glendale, Hollywood, & DTLA. If you have a car, explore The Americana at Brand & the Glendale Galleria, a few minutes away, for awesome shopping and dining.
NOTE:
As disclosed on the property’s website, there’s currently construction on I-​5, directly on the other side of the sound wall, and can be noisy. Ask for a room away from the construction. Our room faces the street and you can hear faint sounds of the Metro & buses whizzing by, but easily forgotten about with the tv /​music on (rooms are equipped with an iPod dock). Another option is to have a pool/​courtyard view if you don’t want to hearing local traffic.
OVERALL:
We will definitely be back for all the awesome things this property has to offer. Perhaps we’ll bring the family pet along for our next stay, as this property is dog friendly. Thanks for the pleasant stay, Residence Inn Burbank!

Drink all day, play all night, let’s get it bumpin’! We’re in Burbank, Trick!
I stayed here overnight because I had to be in Santa Barbara for work at 7:00 AM. Here’s what I think about this place.
PROS:
1. AWESOME ROOMS — The rooms are really, really nice here. I’m surprised that this was a Residence Inn. It had lots of space, full kitchen with brand new appliances, and the room came with TWO flat screen TVs.
2. HAPPY HOUR — They did a happy hour when I stayed over. Keep in mind, it’s only during the weekdays (and possibly summer months too). They grilled up hamburgers, hot dogs, and put out potato salads. They had all the fixing and all the beer and wine you can drink in 2 hours. Cookies for dessert too.
3. LOCATION — Great location with lots of restaurants and shopping in the area.
CONS:
1. NO FREE PARKING — I think parking here was 15 bucks or so. This ain’t no NYC.
2. PRICEY ROOMS — I paid 199 (without taxes) to stay here. I don’t think it’s normally this expensive; I think they jacked up the price because of the summer vacation season. It was definitely the cheaper end of hotels I could find during this time.
I really enjoyed it here. The free grub was definitely a plus, but the steep price and parking makes me a hesitant to stay here soon. Room was great, staff was friendly. Good job Residence Inn.
A little about my credentials:
I just an average joe, that travels a lot for business and pleasure. I’m an Elite Premier member for United, Gold Member for Marriott, and Gold Member for Hilton Honors Reward. I usually book hotels in the range of 130−160/night depending on location, amenities, and the year the hotel was built/​renovated. I’m a pretty reasonably easy person to cater and I don’t have very high expectations out of anyone.