PRC Management Services

This review is specifically for Natalie Wolfe of PRC. She is an excellent real estate agent! PRC does both property management and real estate representation. At PRC, if you are their client they really work for you. I trust Natalie implicitly with contract reviews – she catches everything! Also, and most importantly, I know she is honest and ethical. Sadly, I think this is hard to find in a real estate agent. Because they do property management I know that they don’t «need the sale» at all costs. I can tell she cares more about making me happy and having a long-​standing realty relationships than just selling me anything to make sure she gets her commission. Also, when looking for an income properties, I can’t think of anyone better than a property management company advising me on what features I should be concerned with. PRC also uses docusign which makes signing documents so easy.

ICEBERG, DEAD AHEAD. Trade that ticket and avoid the inevitable, titanic disaster that is signing a lease with PRC. You’ll want to jump ship (as every tenant before you seems to have done). Save yourself! Don’t board the sinking PRC behemoth!
The mammoth spectacle awaits.

Too much bending over backwards in our rental application.
This company requires ssc cards for an application, and won’t accept a birth certificate just a heads up for anyone trying to apply. Even the United States Government doesn’t require a ssc to work! But PRC management does!
Also they don’t believe in voicemail (it’s 2015). They use an answering service with employees who are rude and not helpful at all. If it’s after their working hours be prepared to deal with them– and if you get the woman I feel bad for you. She doesn’t like working on Fridays I think.
They asked me for every document I have short of bank statements, denied me due to 6 years ago when I had to leave a previous property early for deployment on MILITARY orders. Wouldn’t even hear my story– so in the end I’m kind of glad. I couldn’t imagine having to deal with these people on a constant basis. Plus any management company who sides with another for breaking the law (SCRA) won’t have my business and they shouldn’t have yours either.
They hide behind «policy» and won’t discuss anything with you. It’s black and white. Yes or no.
My advice? Find somewhere else to rent from, even if you like the house/​condo they are listing. Not worth the hassle!

1) I believe they have lots of rental properties. This gives them the power to slowly up the rates. The more you go rent from them the more power they have to increase prices.
2) I scheduled my move-​in date over a month before. When the day came the elevator was out of service. The apartment management told PRC weeks before but they did not inform me. They said that I can just use the stairs. Hello… I’m on the third floor. They offered no help or concessions. Tough luck for me.
3) They inspect the rental property every year. They send a formal letter and then they carefully inspect all areas of the property especially the bathrooms and kitchen
4) You can tell how they treat their renters by just visiting their offices. They recently moved from Glenoaks to Magnolia. At the old place when you stepped inside you can immediately really tell they are not renter friendly. There is no place for you to stand let alone sit. You basically stand by the entrance in the hallway. There is no chair. I get more respect going to a job interview at a fast food place. Should have been a sign when I first walked in but I ignored me instincts and payed the price.
5) Getting things fixed usually done quickly once the handy man actually shows up. I get the impression that they try to fit you in when it fits their schedule.
6) They give you a copy of the apartments rules and regulations which you are suppose to return when you move out. If you do not they will charge you $ 150.
7) Late fee — one day past is $ 75, the second day they serve you a notice and then it turns into $ 400 fine fo being 2 days late. They do call you one day after so I guess that is positive?

They set up scheduled showings, people drove from far away, made special arrangements, time off work. They cancel without the common decency to contact those on their list scheduled to show up.
(A large group of people were standing around waiting) Definitely a lack of professionalism and consideration. Doesn’t seem like the sort of people you would want to deal with in any capacity.

No guest services, these people treat you horrible. They say that want to work with you but when ask them something. You receive «not our policy»
I was interested in a unit. they only offer 2 times to view. Not user friendly times either. I begged them for an additional time but no was there best friend.
We talked about a future unit but they wouldn’t take an application in advance.
I was hung up on and then when I called to complain about being hung up on I was told the manager «didn’t want to speak with me because she couldn’t help me»
Wow, the manager ran from a situation. Your a manager. It’s your job to talk to clients.
Great work team! Note the sarcasm

For several years, PRC has managed two residential properties for me. Natalie Wolfe was my first contact. From the beginning, she was very professional and informative. As is all the staff, Natalie is friendly and willing to answer all my questions. They have done a great job screening tenants, therefore, avoiding big problems. PRC always keeps me informed, and includes me in any decisions to be made regarding the properties. I appreciate their high standard of maintaining their properties. I highly recommend this company.

the worst service i have ever seen from a management company, they are very diffcult to work with i will never rent a property who has prc as their mangement.

I’m impressed that PRC has a Star and a half as their rating. From someone who was renting an apartment from them back in 2006, having the most horrible experience I have ever experienced from a company, I would only assume they would have improved their customer service and business practice. I had experienced massive rental raises, screaming phone harassment from an employee at PRC (a female that is still employed there) accusing me of doctoring a date on a hand written note one of their employees wrote, and basically being forced out of my home of 8 years. I had complained of massive leaks, problems with the plumbing and a termite infestation which I assumed only added to their desire to harass me out of my home. The massive leak actually caused the ceiling in the apartment below me to cave in, only to be repaired by a cover-​up job that I can only assume caused more damage and more termite infestation to the structure. When my great aunt, who owned the building and lived downstairs passed away from Alzheimer’s, they didn’t even give me or my family time to grieve, and this company’s harassment continued until I was forced out of my home of 8 years. I lost my home, my aunt, and had to rush to find a new home in the midst of everything. Who does this to tenants!?! This company is fruitless and it is quite apparent they have not nor will ever change their business practices. If I could only give you one piece of advice, do not ever do business with this company.
My deepest apologies to all of the people who have posted on here. I wish I had put this review up years ago.

These guys are great. It seems that those negative reviews are tenants I wouldn’t want. These guys are fair at returning deposits and what’s normal wear and tear. You can’t help if the owner wants to raise rents, change terms when leases are up. I’ve had no problem with them and they’ve even gone to bat for me with the owner! Something they didn’t have to do!

I LOVE this group. They are attentive, return calls and emails faster than any management company I’ve ever been with. They are proactive and a great group of professionals.

I lived in my building for 3 years before PRC became the new management company. In the last 5 months, it has been TERRIBLE! They have raised the rent, tried to take away parking spaces, enforced new rules, increased late fees, and I have heard from other tenants that they took their entire deposit. My roommate and I are currently looking for another place and I just want to tell anyone that if they see the PRC sign on a rental,
RUN AWAY! YOU WILL REGRET RENTING FROM THEM! THEY WILL TAKE YOUR MONEY, ADD FEES, NEVER GIVE YOU YOUR DEPOSIT BACK!!!
Good luck!

STAY FAAAAAAR AWAY!!! This place will not, no matter what you do, give you your full security deposit back! The only reason I didn’t give them zero stars is because the office women are fairly friendly on the phone — which will only make you feel even MORE violated when they back-​stab you. (oh yeah, and the fact that Unilocal doesn’t allow for zero stars).
SUPER long story short: we were told to hire professional carpet cleaners before moving out (lame, but it was in our lease, so we knew it was coming). We scheduled the company from the Value-​Pac mailers, but then a friend said his friend owned a carpet cleaning company and would do it for $ 25 less. So we booked this friend-​of-​a-​friend, who was a legit business and cost us $ 140. PRC then claimed that his invoice looked too fake. WHAT??? So they charged us $ 200 for carpet cleaning, claiming no one ever shampooed the place! They said we never paid the $ 140 and that we made the invoice ourselves. Again, WHAT??? The carpets looked GREAT after the shampooer came. Even the owner of the house came in and said it looked great — told my hubby that we should have NO PROBLEM getting the deposit back. But alas, PRC and their slimy greedy money-​loving employees said «oh, no, we talked to the owner later and he agreed with us when we said it had a wet-​dog smell.» Ummm, could that «wet smell» have been the fact that they came to inspect the carpets while they were still WET??? There were several other reasons why PRC is awful, not the least of which being the fact that 2.5 years into living there, they STILL never removed the junk in our car-​port like they said they would. But the biggest reason to STAY AWAY is that these crooks gave us some of the most insane, inconceivable reasons for why we were charged all sorts of hidden cleaning fees when we moved out. When I mentioned the words ‘law suit,’ they laughed me off and said «fine.» I have a feeling most of their tenants have used those two words before, but since their lawyers are bigger and hairier than the 1−800-lawyers we’re stuck with, they don’t flinch when they screw over some innocent family.
We were clean & courteous tenants, the kind who called when there was a problem and then gladly repaired it ourselves, without asking for reimbursement. And our own landlord, the house’s actual OWNER, said we deserved the full deposit. I hope Christi & Alyssa & all the other PRC employees have a really comfy mattress, because that’s the only way I imagine they can sleep at night.

Just moved out and was told that if I took care of certain things I would have my security deposit back… not true. If they find the smallest thing they will charge you as much as they can. Example: you will get charged 85 dollars for dust on 3 sets of blinds and water damage in a bathroom that has not exhaust fan in it. Also, I had electrical problems throughout the apartment that caused appliances of mine to fry. An electrician that they sent out to me, said that the wiring was awful and not «up to code.» When I brought it up to them in order to get compensated for my damaged property, they said, «We do not cover damages to your personal property while you are in the unit. Check your contract.» There are good people in the office but that does not mean anything when they are not the people in charge. Needless to say I will not be renting from them again.

I have been with PRC Management for over 3yrs and during these years they have been so helpful. If I need anything they immediately do what they can to help. Their staff is so pleasant and helpful.

I agree with Karri Z. and I would give them zero stars as well if I could. I only toured a condo and the representative from PRC threw the door open and said let me know if you have questions and quickly went in the kitchen to attend to her more important cell phone. I asked simple questions such as the square footage and the price. She could not answer any of my simple questions and acted put out that I would even bother her with a question. Needless to say I was not impressed and had no desire to deal with these people any longer than our breif showing.

If I could give this company zero stars, I would. In my entire life, I have never come across a group of more rude, awful, terrible people than this company (in ANY industry), which is managed by Debbie McMeins — the queen of rude — who has molded her little team of cronies into robotic droids, with absolutely zero customer service skills whatsoever. They did not address the actual issues with the house that I lived in for a year and that they managed — broken air conditioning, ant infestation, faucets that wouldn’t work, a disgusting, stained carpet that should have been replaced, a chimney that had a bunch of loose, crinkled paper stuffed up the flue, such that on a windy day, the papers would fall out, causing our electric bills to skyrocket, etc., etc. Instead, they focused all of their time and attention posting notices on our front door. During our tenancy, this house was listed for sale for 3 months and then PRC spent the last month trying to find a new tenant. Both of those scenarios are understanding, in and of themselves, however, the way PRC managed the situation was inexcusable. The level of inconvenience we suffered was unreal. They NEVER called to ask if a time was convenient to show the property. They simply posted a notice on our front door, 24 hours in advance, citing a CA Civil Code, which gives them the right to enter, and that was it. The vast majority of the time, we complied with their original day/​time, but once when we asked for them to move it because it was inconvenient for us due to my 10-​month-​old baby being home sick and needing to rest, they refused. When I protested, they threatened to get their attorneys involved. They are the classic case of bringing a gun to a knife fight. Everything was an immediate escalation to legal levels. We were late on our rent ONCE, and when I say «late», this is only by the definition of PRC. In their contracts, there is NO grace period. Every other rental agreement I have ever seen allows for a grace period of typically 3 to 5 days. With PRC, if it’s not in their hands by the 1^st, it’s late. And they do not accept wire transfers. Either check or cash. So, January 1^st fell on a Saturday this year, which was a holiday, so no postal service running. They received the check the next business day, which was Monday, January 3^rd. They charged us $ 204 in late fees (which, btw, is illegal — read the civil code to know your tenants’ rights!!!). Their offices were closed for the holidays anyway, as were the banks, so no one was processing any payments that weekend. In addition, we had paid on time the $ 3,400 rental payments for the past 5 months, so it wasn’t as if there was any sort of pattern established whereby they should have been alarmed. Regardless, instead of calling us on Monday morning to see where the check was, they instead spent their time and resources typing up an eviction notice, driving to our house, and posting it on our door, with threatening language to «vacate the premises and surrender possession».
So, enter a lease agreement with this property management company if you dare, but know what you’re in for — threatening letters, zero customer service, none of your actual issues getting addressed, and rude, rude, rude horrible people to deal with. THEY’RE THE WORST!!!

I have been renting from this company for over a year now and they are great! They were helpful from the get-​go and they manage their properties with exceptional care and speedy service. All the girls in the office are super sweet, helpful and friendly. They were understanding and patient with me throughout the rental process, and are always a quick phone call away if something ever comes up at my place.
They even helped me out in lowering my rent a bit after I’d been there for a year. I renewed my lease, no question, since I love living where I do and know how much of a nightmare it is to find your «sanctuary» here in LA!
If you see any of their ads on Craigslist, I highly recommend this company to rent through.
:o)