PostalAnnex+

I can’t say enough about how grateful I am for this wonderful Mailbox center. They are a small business that is run by the nice owners with great care. After a year, I no longer need my mailbox but they have always been patient when I call to see if mail has been sent there even after I’ve stopped renting a mailbox. If you are like me and get anxiety with even thinking about going to the post office, this is the place for you.

This place is my savior. Better than a Post Office, they have helped me with so many situations. Totally attentive and caring, I really love this store and the owners who work there. Thank you so much…

They are so helpful! They helped me safely pack and send an oddly shaped and fragile gift. And they did not break my budget! I will go back for all my shipping needs.

This place is great.
The owners are very nice and always help with a smile.
I rent a p. o box there for over a year and use their printing services and always being welcome and serve with a smile.
Will definitely recommend to anyone and everyone. :-))

I needed a private mailbox and chose this one largely because of the location. It is conveniently located near the 134 freeway. It also has a Bank of America, Vons, Starbucks, and Togo’s in the same shopping center. And they accept ready-​to-​go packages with the shipping labels on them.
The owners seem very nice and always greet you right when you walk in. Service in picking up packages has always been good.
One thing I don’t recommend doing here is buying postage stamps. Sure, you can buy whichever variety you want, but it will ending up costing more than if you bought them at the post office. Instead, I recommend buying stamps at Vons next door, where they are the same price as the post office.
I am glad I chose this place to rent my private mailbox. It’s convenient option to have my mail and packages held for me securely.

This place is a rip off I needed to get some labels and not only are they really expensive, they don’t even stick. Horrible buy.

SUCH nice owners. Offers mailbox services, along with shipping, scanning, printing, business cards… you name it. It’s like a one stop shop.
Also, if you call, they will check your mailbox to let you know if anything has arrived.
FYI, mail comes in 10:30−11am.

I have been here a few times for shipping and notary service. The staff is excellent and efficient. I like how organized their store is and their selection of office goods.

I got a passport photo here a few days ago. Quick, easy, fast, and very friendly service. I will never go to the post office again. This is the place!

Oh what fun I’ve had today with the Postal Annex at Pass Ave. I sent a package — USPS first class — through them with tracking info 12 days ago. After the tracking showed online that it hadn’t shipped yet for a full 5 days, I contacted Ruth, a very dear person ‘in person,’ and she told me not to worry until 9 days after dropping it off. And if it still hadn’t arrived, I could contact their rep at USPS personally who is a manager. I attempted to be satisfied by that reassurance, as false as it sounded. On a personal note, I knew then that one of my 3 nieces was going to watch her cousins open up their Valentine’s presents from me and not have one of her own… and all I could do was warn her mother of that fact. But hopefully after the holiday was over, I could use the resource offered to locate the package and get it to her, better late than never.
Unfortunately and as suspected, after 12 days (today), the package had not arrived, so I contacted Postal Annex again for the direct line to the USPS rep. I got it, contacted USPS — turns out it wasn’t a direct line at all. But I spoke to a helpful person named Liz at USPS who told me that they never received the package from Postal Annex, I’d have to contact Postal Annex regarding this package and why it wasn’t given to USPS for shipment.
So, I called Postal Annex back and got the less kind Andre who took a confrontational approach from the start. I’m sure it’s a horrible job, and I know for a fact they are always busy and on their feet. BUT OH MY GOODNESS. Andre repeatedly told me it wasn’t their responsibility, accused me of saying he was lying and had stolen my package when allllllll I was saying was «the post office says they didn’t get it and to contact you to see if it’s been lost.» The third time he interrupted me, he started going on a laundry list of how bad the post office sucks (like we don’t know that — but it’s pretty incredible anything EVER gets delivered, so there is that part). Eventually, I confess, I had to raise my voice to match his in the hopes that he would listen to what I was actually saying. I can honestly say he never did hear me.
Andre, I’m so sorry that you hate your job and the people you deal with both in the store and through the mail services you supply, but you have GOT to learn some decent customer service skills.
When you are providing a service to people for money and that service doesn’t go as planned, all you have to do is tell people that you will be happy to help them, and then help them! Once you’ve exhausted your own resources in helping them, you can apologize and assume responsibility or give them the information for how to get reimbursed if it is truly not your responsibility. STARTING a conversation with «it’s not my fault» as anyone resembling a professional is just embarrassing.
So, if you would like to conveniently drop off packages that could be lost and have given people money who claim no responsibility and will not help you fix the problem or even treat you like a human, you’ve found your vendor!

I come across town to ship with Ruth And Andre! They are so cheerful and so honest about the best choices for shipping. I believe we should all support small businesses and especially those with such delightful and professional owners like Ruth and Andre. Always such a pleasure! Their shop is tucked away right next to Dana Drug. Please give them a try! :)

What an amazing place to mail a package. Fast, friendly service. And they will pack your goodies for you. I ship all over the USA. And I am completely satisfied with their service! They have standard boxes and really beautiful boxes for any occasion. Tape, pens, and small gifts too! And they have cookies, and other treats to keep you busy while you wait. Better then airing in line at the USPO. THANK YOU FOR BEING CLOSE.

i had just spent $ 630 to send an urgent package to Korea the previous day, from the UPS store just up the street. for an unknown reason, UPS returned the package and i was called back to ask if i wanted to try re-​sending it or just wanted it back.
you would think that for that kind of money, UPS wouldn’t f*** anything up. but they did, and there was no acceptable explanation.
at any rate, i picked up my package and brought my business here to Ruth and Andre. they were very attentive. more than anything, i just wanted to get it there by Friday. Andre repackaged my shipment in a box with a better fit, and called each carrier separately to make sure my package would be there by Friday.
DHL picked it up and Andre placed a followup call to them, and they revised their earlier projection, saying it would most likely be there by Saturday. Andre called me right away and informed me of the change. it wasn’t ideal, but i had to accept it, and ultimately the service that Ruth and Andre provided was what made the whole debacle somewhat palatable.
they are kind of awesome.

The company I work for has our PO Box at this Postal Annex and I couldn’t be happier with it. They always keep our mail organized and they save me a trip to the Post Office, UPS, FedEx — because you can do it all here (including UPS and FedEx drop-​offs)!
Ruth and Andre are wonderful people and I always look forward to stopping in & saying hello.
Aside from the PO Box which is reasonably priced (also they are open until 7pm which is great — and they sign for our packages so we don’t have to worry about missing any), I have had documents notarized, sent UPS, purchased stamps, sent FedEx, USPS Priority, shipped Christmas gifts, shipped international packages, etc. There’s no mailing matter that can’t be handled here. I love having one place to go to where I know they will help me. On countless occaisions, Ruth or Andre helped me package my items to get them to fit in the mailers!
When shipping, you can see on the computer all the available pricing options. Want to get your mailing done with fast and friendy service? Come here!

Not sure what to think of my experience. Just got my passport photo taken. On one hand, it was great because I was in and out. I came at 5:30pm and luckily didn’t have to wait. On the other hand, the customer service was terrible. Ruth was great and so kind. The man that was helping me out was not so great. Extremely rude. Couldn’t wait till I left, cut me off as I was speaking just so I could take a hint he wanted me out. The job was done but I just can’t deal with rude people who don’t can’t even put a fake smile on…

These two people here are some of the nicest people I have ever met.
I have:
mailed stuff from here
taken passport photos here
had things notarized
scanned and emailed stuff
…and they are always more than happy to help me! They will even open the door for you as you exit if they aren’t busy with anybody else… this is an example of what top notch customer service really is
I will always come back!

Came in to send a package out. Met Ruth and she was such a sweet heart. My boyfriend and I weren’t prepared to send out our package. Ruth helped us pack it up nicely and handled everything. They even offer cookies, mints, and chocolates to patrons since sometimes the line can get long. We were also greated happy holidays and given a very nice tote bag! Great customer service. Ruth was so genuinely nice and sweet. She really made our day! Great Business! Thank you for your help!

I came in this morning and was greeted right away by the owners. Great service. Great people. Great location. And I must say Great prices too.

It’s very expensive. $ 3 to use the computer for a minute not including the cost of printing. I called first and the woman graciously invited me to use «her» computer to print my pre-​paid shipping label so I assumed it was a courtesy. Whatever. The second time I went I had to pay for shipping and they told me my cheapest option was some Fed-​Ex method which cost me double than if I’d just gone to the post office. The couple who owns this place is friendly so I give it 2 stars but I’d rather drive to the post office than overpay. In a bind this place is OK.