Olson’s Rooter Service

I have a 1940’s business building with original galvanized water supply lines that were still intact and functioning OK until August 2015. Developed a water leak under the concrete driveway one early morning and called Olson’s Rooter (formerly Butchs Old Time Plumbing) and they came out same day in the afternoon to check it out. I already knew if a problem like this developed, I was going to be in for a somewhat major repair.
Raul first offered a simple repair of the original line where it was leaking, but after discussing repiping options with him, I decided to go with all new Copper lines. He started that afternoon, and came back next day with 3 other workers and finished up the job in the late afternoon.
For the most part it was all a simple, exposed pipe installation (other than under the concrete), but by the looks of the connections, quality fittings, and cleanliness of the finished product, it is a very professional and well done job. Most plumbing is completely hidden behind walls and such, so it was nice to see such quality work throughout.
All good Plumbers are expensive, but not all of them are as reputable as Olson’s. His bill was commensurate with the job, and I was not over-​billed on the labor hours (I kept track too).
I am very pleased and would recommend them highly!

Olson’s Rooter Service Rocks!
I’ve used them for years as I live in a 1925 house with old pipes that regularly get blocked with roots.
I had a major problem over the weekend — none of my drains were actually draining. I called them on Monday morning, left a message and Wendy called me back immediately to schedule an appointment. She said the plumbers would arrive between 9am and 11am. Cesar & Rafael arrived at 9am on the dot! They were friendly, knowledgeable, skilled and efficient. Within an hour, all of my sinks were draining beautifully! I couldn’t be more pleased or grateful.
Great job, great service, great company. I will continue to use them as necessary, and recommend them to all of my friends and neighbors.
Thanks, Olson’s Rooter!

Never again.
A few years ago this was a good company with good service. Joni would call me for the routine maintenance. They did their work unsupervised. No problems. Then the calls stopped. The office got sloppy. The tone got snippy — like everything was a big favor. The last straw — they cleaned out the wrong line, left a mess of sewage by the door to my guest room and wanted me to pay to clean it up. Eight calls and many days later they agreed to do it free. When I got the bill for the first job I discovered they charged me for two hours instead of the usual one. It doesn’t take a genius to figure that one out. Goodbye Olsons. Never again.

I have multiple rental properties and have used them frequently. They are absolutely the best to work with, especially the people answering the phones there. I can always count on them to take care of the problem. Highly recommend.

I called this outfit last night (10:30 Sunday). Van was dipatched and arrived within 30 minutes. Victor efficiently cleared the usual debris (roots, bathroom flotsem and jetsom) from the main line. There was no upselling, just quality service at a fair price, actually a lot less than I expected given the day and the hour. I would certainly recommend them.

Awesome, Quick, Professional service with no Upselling. Exactally what I was looking for. You have a customer for life. Glad I could count on you.