Old Navy

This store is always a mess! How can I shop for my kids in this mess! It’s always unorganized and a mess! The merchandising is bad!!! The gap factory attire in downtown Burbank is better! The line to check out always has a long line with 1 cashier! I love old navy but will have to shop online until management gets it together over here

This store looks like it was raided for a store close out. But it’s not closing. Is there no western territory manager to visit? Whoever is in charge or higher up the chain should be embarrassed by the mess, clutter, and disarray.
Shelves are almost empty with dust bunnies. Crap is all over the floors. Displays look ransacked.
The only reason I come here is because they sell jeans for short people. Had to dig through piles to find some but mission accomplished.
Polite nice friendly checkout staff apologized for the mess apparently as a result from the holidays (2 weeks ago lol). It’s going to take a team of professional organizers a couple weeks solid to get this place back in shape. I won’t hold my breath.

CAN I GIVE NEGATIVE STARS???
Came here to pick up a gift for adopt a family. Simple boys jacket. The entire store looked like it was robbed by ratchety homeless drunk people, and then hit by a fucking tornado, then spit back out. WHAT IS WRONG WITH THIS STORE? HOW CAN YOU RUN A BUSINESS LIKE THIS??? Almost empty shelves, piles of things on the floor and tables and just everywhere!!!
If I didn’t need this jacket so bad, I would fucking run far far away. I’ve never ever in my life been so absolutely DISGUSTED with something. Omfg. Please just close down because… Well shit I don’t even know how the fuck you aren’t shut down. Would be be surprised if I found rats underneath the piles of shit!!!
UUUGGGGHHHHHH YOU RUINED MY NIGHT

Aside from the fact that the parking is confusing and far away, this store is just awful. The jeans section is sloppy and disorganized. No one folds them and there are just shelves of disheveled piles with no organization. When I finally went to buy a pair, the line was comically long, think A Christmas Story department store scene. So I put the jeans down and left. All around terrible experience.

The Black Friday sale here of 50% off the store is great. I wouldn’t actually want to buy most things in this store for full price. The sales people, floor and dressing room staff were all helpful and polite. The store was very tidy considering I went in the early morning hours of Black Friday.
I love their yoga pants and zipper pocket sweatshirts! I could live in just that outfit.

I love old navy and it never disappoints! Yeah it’s only a mess because other customers make it like that. Other than that the sales are great, I mean only $ 4 for t-​shirts and $ 5 for long sleeve shirts. How can you not go wrong? The best part is when they have 40% of clearance items !

They have deceiving signage at the front door. The sign says «Extra 40%off clearance » I was ready to pay when I was told that the «discount» only applied to women and kids. The sign has no specification of that nor it states that it is for select items as I was also told by the store general manager. I just cancelled my purchase and left as stores with poor customer service don’t deserve business at all, so I didn’t ask to speak to anyone to have them honor the misleading/​false promotion.

The worst customer service ever. Specially If you want to get the worst customer service make sure see Sera… She doesn’t bother herself to even put a fake smile

So went to yet another crappy Old Navy and have come to this conclusion: this retailer hires anyone who is breathing– so if you have a pulse and like to fold clothes all day, go to Old Navy– they will hire you!
This manager was as completely clueless as the one in Pasadena, possibly worse because he actually seemed to disappear when asked frankly what an actual item was being advertised by Old Navy! Where has CUSTOMER SERVICE gone??? You’re all going to lose your jobs, do you get that!?? That’s why people come to a physical store front– FOR SERVICE!

I’ve been coming to this store exclusively for three years and I’m disappointed in myself for not writing this sooner. Old Navy, especially this store has the best service I think I’ve had a particular store. I’ve never had a bad experience. This is the way businesses should be ran, but nowadays service anywhere can be inconsistent. The staff is young and upbeat, ready to work and actually ask, «Can I help you find something?» You know that’s rare… usually places like Target they’ll avoid you.
Regarding the comments about it being «trashed», I would say disorganized. Actually I was surprised to read that because I came in around the holidays on a Tuesday and it was disorganized. I chalked it up to the holiday season. I returned that same week in Thursday and it was completely different: organized.
They always take care of a busy lines by opening registers and they say «Sorry for the wait» or «thank you for waiting.» That goes a long way.
Another thing I love is that I do more online shopping than store shopping which leads to a lot of returns. Never once have they given me an issue to return or exchange or attitude for having several orders with multiple items.
I have countless examples of outstanding service that if I have a bad experience, they will get the benefit of the doubt of a one time incident.
I’m a Old Navy shopper for life!

I used to kinda like this store when my kids were little. Cheap clothes are great for the littles. Today I went in there to find a couple of sweaters for my 8 year old. I found the store was a complete disaster, with the girls’ and women’s section in worse shape than the boys’/men’s. There was hardly anything left. I understand it’s just after the holidays but there is no excuse for the condition of this store. NEVER AGAIN. I walked out having purchased nothing.

Dislike their way of keeping the store nothing but unorganized and messy. The cashier today was in a horrible mood and low energized as well.
Have been here twice and both of these times it’s incredibly trashed OUT!!! I really thought the first time they were just too busy to focus on maintaining a clean floor but come to realize it is just the way they work.
Someone needs to rush to this store and save it before it’s shut down and all these lazy employees are left without a job.
#indesperateNeedoFnewManager#

This place has good prices, but is tore up from the floor up. I know you get what you pay for. However, in exchange for cheap prices, you are shopping through a pile of unfolded clothes on the table and even on the floor.
I would come back but it is just generally visually disgusting seeing how messy and unkept this place is

Bait and Switch! My wife and daughter both received emails from Old Navy advertising $ 5 flash sale, today, instore only, styles for whole family just $ 5, tees, polos, shorts, active tees, actives shorts. They went to buy polos at $ 5 and were told, «Oh no, it’s only the children’s polos for $ 5.» What a ripoff! However, they did go to Ross and Burlington Coat Factory and bought a lot of nice stuff.

I don’t normally review clothing stores, but this was an awful experience. This store is incredibly dirty and very unorganized. It looked like the aftermath of a Black Friday sale. Clothes were strewn every where, if you picked up a medium shirt via the hanger the actual shirt was an XXL. And the worst part, the staff just stood around doing nothing, but talking to the other person. The changing room looked like a clothes bomb went off. It felt like no one actually wanted to help you, like you were bothering them.
The checkout line was a joke, one person for at least fifteen customers and the real annoyance was two girls were just standing there doing NOTHING. I know one of the girls names was Maria, she had a permeant scowl on her face and finally when we were almost done checking out, she finally asked the poor guy handling on the people if he needed help. DUH, HE NEEDS FREAKING HELP! I think there are plenty of other, neater and nicer old navy’s around.

I don’t do rubbery flip flops. Just isn’t my thing! But they are on sale 2 for $ 5.
Fashion Jewelry clearance 1.99
–Lowest level (1^st floor)
–Between elevators/​escalators
–nearby: Sheikh Shoes/​Sports Chalet
–Set up could be improved

This Old Navy is located in the Burbank Town Center, which is easy to find and navigate. The store itself is a typical Old Navy with separate women’s, men’s, and children’s sections.
Merchandise is fairly inexpensive in general. They occasionally have advertised specials for insane prices, like $ 1flip flops and $ 2 racer back tank tops. Most of my visits here have been civilized with few patrons and small check-​out lines. However, when they have special deals, the store is always packed and the check-​out line is very, very long…
parking — free mall parking in the adjacent garage

With all the weight I’ve been losing, I am constantly changing clothes and sizes. The one constant store that I always trust always seems to be ready for me and body changing needs. Let’s see what I can find from my local Old Navy Store in Burbank.
You can find the Old Navy Store at the Burbank Town Center. Its located on the 1^st Floor just next to the Sports Chalet. When you walk in, you can easily locate the Women’s, Men’s, and Children’s Section. Instead, I saw the wall of jeans. After looking at the jeans, I realized it was for women. Who knows… I might fit into women’s jeans… That’s what most guys say.
I walked over and got a size 34 waist jeans. Yeah, I love saying, «Size 34». No more size 48 for me. I was looking for just one pants since my waist can’t decide what number to wear. So, I just got a pair of jeans ($ 20.65). Saved 30%. I didn’t realize that there was a sale going on. So, I my inner go told me to get a shirt. I did just that and got myself Henley Long-​Sleeve Shirt ($ 10.16. Saved 40%. With all that saving, I even got a $ 10 Super Cash included for my next set of purchases. Smart marketing to get me back!
Old Navy keeps me coming back and I haven’t been disappointed. A lot of the clothes I wear is Old Navy, but I guess that’s my clothing line secret. I probably should have a rewards card for just advertising their clothes almost everyday. I’m looking forward to see what fashion I’ll be putting on next time.
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Its located in a mall so that is a plus, but I came to find this store to be smaller than other Old Navy’s I have been to,
Also the selection was very slim as the store cannot accommodate much of a variety for 3 department (Women’s, Men’s & Children).
Was very clean and the male cashier was a pleasure to deal with!

This location of Old Navy pretty much kicks ass and has an outstanding variety of sizes and styles in newborn to toddler clothes. The only issue is that you will have a hard time finding what you are looking for on the weekend.
A great suggestion– shop on Monday or Tuesday nights when the mall is quiet and you will miraculously find the size dress you need and the style of toddler shorts you are looking for.