Mercury Insurance Group

We have been loyal customers with AIS/​Mercury for over 13 years. We had insurance on our home, and 2 automobile policies, as well as earthquake insurance purchased from CEA through Mercury. We recently sold our home and moved to a new home. As soon as our offer was accepted on a new home, I called Mercury to get a quote on the new address. What a nice surprise, the quote was slightly less than our current home! I was provided a quote, in writing, via email. When escrow was about to close, escrow contacted Mercury to order the insurance binder. After several days of Mercury being unresponsive to the escrow’s requests, escrow asked me to follow up with them. When I called, I was told, «Oh yes, actually, Mercury cannot insure your new home, since it is in a high fire hazard zone.» I was very surprised by this and frustrated that I wasn’t immediately notified. I had to scramble quickly to get additional quotes from other insurance companies, since at this point, there was risk to escrow not closing on time — all because a month prior I was quoted on insurance and thought it was going to be handled! It would have been slightly better if they had immediately notified me when they got the notification that our new home couldn’t be insured, but instead after three days going by with no response, I had to call them and have them tell me what the issue was, when they had already held up the escrow process by not communicating when the binder was requested.
Worse, I was informed that our 2 auto policies would be increasing, since we would no longer be getting the multi-​policy discount without the home owner insurance! So, then I asked our new insurance company that I had scrambled to get to quote me on auto insurance. They matched Mercury’s insurance at almost the same price with the multi-​policy discount.
When I called to cancel the homeowners insurance on the house we sold, I was told that we would be charged 10% of our annual premium for canceling. When I told the story of how we tried to stay with Mercury and they would not offer insurance on our new home, the people at AIS said I could call Mercury and speak with customer «service». I did so, and after much back and forth, decided that they were going to charge the 10% since I decided to cancel. I could understand if they did that to us with the auto policies — which they are — we are also paying the 10% annual premium penalty for canceling the two auto policies. But to charge us the penalty for «canceling» the homeowners policy, when they didn’t offer us homeowners insurance, really made me upset. Especially when we have been longtime loyal customers. What a stressful couple of months it has been dealing with Mercury during an already stressful move! And the end to all the years giving them our money is them taking hundreds of dollars from us in penalties. All they have to say is that the penalties are disclosed in writing. Yes, that is true, but it is unfortunate that they wouldn’t consider the situation in which I was forced to cancel since they wouldn’t insure our new home. What a bunch of short sightedness! We will not be returning to AIS/​Mercury, because they have made it clear how little they value loyal customers.

Looks like I blew the statutes on the huge city pothole I hit back in June 2014 — there were only six months to file a claim with Small Claims Court against the city. But Mercury did not pursue anything for me and left me hanging — same thing with the transmission issue which was the result of the accident but they insisted in seeing the transmission in its torn down state and I obliged only to fall prey to a disreputable Leon’s transmission shop and being taken to the cleaners.
But I will NEVER again insure with Mercury. The cheapest and most irresponsible insurance company in the world. Late ornery inspectors. Nasty inconsiderate behavior and just overall missing in action service to complicate your life. I can only be thankful that my injuries were minor and that there wasn’t something serious in my home because this insurance would be a pain to deal with and in the end it’s all about their saving a buck — not about serving the insured. DO NOT complicate your life by securing Mercury insurance. You would be just as well protected having nothing — no insurance at all.

Our insurance broker recommended Mercury as the best-​cost option and indeed the premiums were lower than others. Just a couple of months after the new policy began we had a fender-​bender with an uninsured motorist (no injuries, front corner crumpled, about $ 2,500 in damage).
Gotta say, Mercury was awesome. No problems, no delays, no runaround. They were prompt, efficient, bright and friendly. Our car was towed to a nearby body shop right away, it was fixed ahead of schedule in less than a week, we had zero out-​of-​pocket costs, and the nice adjustor lady called daily with a progress update. Did all the paperwork efficiently via email.
Within one week, all done and the car looks like new. Didn’t even have to pay the deductible so all told, it was a very minor inconvenience. We had been a little concerned about all the bad press and reviews Mercury has gotten over the years, but also have heard that «they’ve really stepped up their game». I have no past experience with them but as of today, they treated us well and we have no complaints.

Mercury insurance is the worst by far. The reason they keep their rates low is because they are known to pay the MINIMUM on all claims. Had a water damage claim in my house got 3 independent estimates that were between 19k and 23k Mercury crooks tried to send me $ 7,000 to settle claim after fighting for 3 months they paid the $ 18,000.Also 20 yrs. ago my truck was broken into and $ 3,000 plus of tools were stolen. It could have been when my truck was parked on street in front of house or in MY driveway, was not 100% sure so the idiot agent screams at me «your not covered if it was not on your property» Nice agent that’s suppose to help customers instead they refused to pay and I had to lay out $ 3k out of my pocket at the time. Plan on a long drawn out battle for your claim to be settled fairly. The agents work against you not for you. Do yourself a favor and use another insurance co. even if it is a few dollars more. You get what you pay for… STAY CLEAR OF MERCURY!!! 1000% honest review.

If I could give no stars I would. One of their drivers hit me and left the seen my back was really hurting my car was really damaged they took four months for an investigation which was then said that the driver never hit me but he in fact did. They are absolutely horrible they are slow and useless. This is horseshit my car is fucked up and my back is and they don’t give a damn. Screw you mercury I hope you all get closed down. You’re horrible and this is annoying you’ve taken so long to then deny me. Karma will get you. Xoxo.

Ok I have now had the worst and the best!!! My car was smacked by an uninsured macho kid who thought he could swing past my lane and make a quick turn and then failed.
Mercury is the insurance we have had since Farmer’s made me upset in 2012… My Mercury adjuster was amazing, responsive, and efficient while being so respectful. I thought insurance was supposed to be a nightmare. Who knew?
I got my repair done, and rapidly Kathleen my adjuster let me know that the other driver was uninsured: so I got a rapid reimbursement of my deductible which was very welcome!
We like the customer service at the Burbank office too…
The old story about the worst:
Farmer’s whose employee crashed into my former car and made up a story about a third driver who caused him to total my car on the 101 while also informing me that nobody who works for Farmer’s actually uses their insurance– then they assign you 5 different adjusters to make you nuts… It was awful and though the Farmer’s guy was at fault I never got any satisfaction.
Mercury– you are for me!!!

I strongly recommend not to go with them. I asked for a auto quote and they gave me one pretty affordable. I signed all the papers and gave them all the information about my driving record. Then, after three weeks, I receive an email saying that they have raised my quote. When I called to ask why, they said that I don’t have more than 18 months of experience as a driver in California and they can’t apply the good driver discount. But I already gave them all that information when I asked for a quote, so they should have told me what was the final price before doing all the paperwork and paying!
I’m canceling my quote right now.

I have only been with mercury for a few months and so far have nothing but negative things to say. When I requested a quote I included all the information about previous wrecks. For one that happened in 2012 they requested a letter from my old insurance company to which I responded the next day and emailed one of their agents a letter. She replied to the email confirming she got it. Fast forward a month and I get a call from the same agent staying mercury is going to cancel my policy due to lack of proof. I call to have them double check and the agent goes «oh here it is I’ll see what I can do». That same day my insurance shot up $ 100 per month. What the hell?! As soon as my 6 month policy is up I am switching companies. It is unbelievable the agent could not do her job and in turn my monthly payment raised a hundred freakin dollars. Mercury can suck my dick

LIA ASHMORE is the rudest person I’ve ever deal with. She called me regarding the car accident which never took a place, however instead of apologizing for wasting my time she was so rude and gave me attitude and then just hang up on me. I called back to speak with a manager JOHN SHIRLEY and he refused to talk to me because the wanted to leave home half an hour earlier.
This is the worst company!!!

I’m not the only one giving this company a one star. The premiums started low, but it just kept on going up every single 6 months. and I mean by a lot! It is just plain robbery when a company raises your claim without any notification of why. I am leaving this insurance company as soon as my premium is done, and I am telling everybody to stay away from Mercury Insurance.
I think I just know why they charge more. I just looked at their financial statement and it seems like the Company is going under. How can I expect them to keep up with good service when they can’t even take care of themselves? Last, they pay themselves big time! $ 145 million in dividends? haha. I am out of this insurance company. good riddance!

I didn’t actually have to deal with them as far as a car accident, but they were the rudest group i’ve ever encountered as far as customer service.
I went to another insurance agency because i didn’t really trust them to pay off a claim, and after reading many reviews on the internet I’m very happy I did.
Trying to get out of the policy was like leaving a cult. It took several days of calls and emails, and double checking because I was given a lot of misinformation.
I was on the phone with them for 4 hours one of the days trying to cancel this policy.
I was also charged a bunch of fees.
I have had to get consumer affairs involved.
Anyhow – I would never ever have a policy with these people again.

Worst company out there !!! I got in an accident where a car ramed into me and they found it ⁵⁰⁄₅₀ !!! Danica Flores is the rudest person to speak with … You would think this company is ran by kids ! They do not fight for you, they will not even go out to the scene to prove fault if there is a disagreement between parties. I would never get them !! If I could rate –100 I would !!!

this is going to come as a big shocker. another auto insurance company that is effectively organized crime. I strongly recommend not going to Mercury. After 4 years and $ 5,000 in payments, the time finally came where I had to make a claim for an accident. Mercury found a convenient technicality, denied claim and now I’m personally on the hook for $ 1700 in damages for a not-​at-​fault accident. The fix is in w insurance carriers and lobbying power. Good luck finding a reputable carrier out there.