Kmart

I’m gonna be honest, when you’re in a department and you need assistance. GOOD LUCK finding someone in that department. I asked a lady in the jewelry department to help me, she said it wasn’t her department. Like come on, there shouldn’t be a «that’s not my department this and that» every employee should know stuff about every department and should help if you’re not busy. No wonder the reviews are below 3 stars. I had my good experience and my bad, everything seemed to be organized but the employees. Especially the cashiers, like come on, it doesn’t hurt to smile. Have some energy so your customers will come back, no matter what I will still come back because the prices are reasonable, but the cashiers need some better training on how to act when in presence of customers who pay for your salary. You’re lucky you have a damn job, so act like you care about it. Don’t act like Grumpy, act happy!!! It just seemed like every employee was confused and angry about something. Please train your employees better.

I mean, when has K-​Mart ever been a nice place to shop? Target, yes, but K-​Mart, eh, not so much. Most K-Mart’s I’ve walked into always give me the sense of uncleanliness. The employees are like playing a game of «Where’s Waldo,» except it’s more like, «Where’s a K-​Mark Employee?» When I stopped by here today, there were barely any cashiers around. There was only 2 to be exact and there were quite a lot of customers waiting to check out. I mean, this location wasn’t that bad, and the store is alright, but you won’t see me shopping her frequently.

I ordered items to be picked up the same day at this location & from today’s experience I will NOT be returning! Is disorganized, dirty, & HORRIBLE service. Not to mention the drive up feature is not set up, but they have blocked parking spots & huge signs promoting it… No one comes out to assist you. This Kmart is so run down & I’m surprised it’s still around.

Everything about this place is horrible but mostly their lack of cashiers and the 30 min wait just to pay for my stuff. The only thing I like about Kmart and why I will come back is the reward points and the convenience of being right next door when I’m absolutely desperate for something I’ll come here but Target is my go to place

Horrible Customer Service. At peak hours they are out of cashiers. No one cares if the lines are long and there’s no one to help. Never go here!
P. S. I gave it one star only because I couldn’t give zero stars. Take that however you will.

Holiday time, with very few cashiers! Ask for help, the workers say there busy and unable to help.
Never coming back!!!
Preni– supervisor was not helpful and had a bad attitude!!!

Don’t buy anything at
and try to do in-​store pick ups. Placed an order last week. Never received an email or text telling me the item was ready for pick up. Days later, I receive an email telling me order was cancelled because i failed to pick it up. Wow!
So i contact chat support and report the issue. They instruct me to reorder and they offered me a small credit (which i haven’t received yet). This second time, I do receive a text stating the item is ready. I arrived at the store 15 min after the text. There’s no dedicated online order pick up area. So i have to wait in a giant customer service line filled with people placing new transations as well as returning merchandise. Staff is not friendly. When it is finally my turn, i show the text message and give my ID. Nico who was a supervisor in the area went to go get the box. Returned 8 min later as the item wasn’t in the designated area and he grabbed one off the shelf. Item of course was missing the paperwork required to give me the gift slip that i needed. It’s the holidays and
isn’t equipped to request a gift receipt. 25 min pass as Nico passes off my order to a female coworker who disappeared to print the paperwork. Rather than resolve my order, Nico starts serving other customers in the line with no explanation to me as to what’s going on or how much longer this would take. The lady returned and they gave me the gift slip. There was ZERO sense of urgency. It would have been far FASTER and LESS AGGRAVATING if i had just avoided
and just bought the item off the shelf. I called to complain and was transferred to Elena the store manager. While she was pleasant in hearing out my complaint, there was ultimately nothing she could do to fix the situation. Kmart shouldn’t offer in-​store pickup from their website if the staff aren’t equipped to handle it.

This Kmart is very convenient to North Hollywood and has ample parking. The prices are cheap and the workers are friendly. It is a little difficult to find what you need in this store and on my visit things were often out of place. They appear to need more employees on the floor to organize misplaced items. I was surprised to receive extra money off (almost half of my original purchase price) due to bonus points from inputting my phone number.

Though still not a MEMBER of Kmart, since I do shop there very infrequently, those of you REMEMBER the BLUE LIGHT SPECIALS will be excited to learn that THE BLUE LIGHT SPECIAL IS BACK. While I was in the store, brown women’s boots were slashed to ¹⁄₃^rd the price.
On my recent trip over I spent three hours in the store and I swear to you all, the employees here and the customer service here OUTSHINES Walmart all the way. Last time I was looking for electronics and there was someone to talk to and lead me right to product. This time shoes and clothes — in particular bras. Unfortunately I couldn’t partake in a buy the second one at half price deal without going on line to order BOTH pair of shoes. And I just cannot buy online when it comes to something I need to try on. To me returns are a hassle.
I was stunned to see that their bra selection was better than either Walmart or Ross Dress for Less. I tried on shoes and was stunned to find that they actually had some LEATHER shoes by Thom McCann. I also spent a lot of time in their department that has just about what you’d find in Walgreens, cosmetics and shampoos and so on, and found some of their prices — not all — beat theirs.
I’m still shopping for things MADE IN THE USA versus MADE IN CHINA. I did find some.
The main problem at this Kmart is that a lot of things are really packed in the space with small isles. I think it needs a redo.
But if you want to find a clerk who knows their department, who is willing to check other stores, or provide information, this is the place to go.

After 18 min on hold, no one came back to let me know if the item I wanted was available. Horrible service.

This has got to be one if the most dated Kmart I’ve been to. It’s old and dilapidated. Its looks and feels more like a thrift store. Whatever happened to the Kmart of old that i grew up with? They were happening back then. Anyways came here to get a costume which i found online. They had a full stock of costumes to choose from and at very discounted prices. The cashiers took forever. I think it had something to do with their POS system as the manager kept coming back and fixing things. It took me 15 mins in line.

Was heading to the gym and said «hey theres a kmart down the street let me buy some headphones» as i walked in, i felt like i was 100 years old. Walked around a little more and a lot of the aisles were disorganized.

I have a love/​hate relationship with Kmart.
I love the fact that their stuff is super cheap, but I feel the quality is terrible, even for the price. This location is by far, the best one i’ve been to and that’s saying a lot, since there are so many negatives than positives for this review.
The customer service here is terrible. There’ll be around 10 sales people working the floor, but no one will approach you and offer you help, even if you look like you might need it. It’s organized pretty well here, but since the store is so small, it feels cramped. Keep bumping into racks, people, etc. Don’t even bother getting a cart.
The clothes are outdated, everything is either maternity wear or something my grandma would wear. Their young adult section is a joke, if I ever had kids, I would never let them buy anything that’s being advertised by Nicki Minaj (wether she makes the clothes herself or not!) Their beauty section is nasty. opened and used makeup, nail polish, makeup tools with dust and dirt on them. Does anyone even check that area?
Checkout lines are ridiculous. Even if all the cash registers are operating, there will still be a 15 – 20 minute wait at least. Parking lot is big, and theres always parking available but that’s because there’s no customers!

I want to start off with every time I come to this kmart the cash register ladies have such great customer service, today Preni the supervisor rang us up and mentioned that I needed to get another children’s clothes item for it to be free, I noticed the sale signs throughout the store but I thought it was buy one get the 2^nd half off, I am so glad she explained that so my daughter went and picked another top worth $ 16.00 for free, thank you ladies keep up the good work.

The Service: The staffs on the floor are quite distant. Hardly ask customers if they need any help. They are just so busy putting the merchandise on the shelf?
The store looks unorganized. The clothing section looks so outdated. Not many shoppers. The store looks dead.
Many cashiers are open so no wait at the check out lines.
The Parking: HUGE parking lot… hardly full. Not a very popular location/​store.

Kmart has a slogan: «There’s smart, and then there’s Kmart Smart.» Is that supposed to be a step up? Isn’t saying «Kmart Smart» just another way of saying «stupid»?
I can’t imagine any situation where like, «Hey, I was just looking at your transcripts. Good grades, that’s good. High test scores, that’s great. Look, you’re a smart kid but here at Yale, we’re looking for Kmart Smart.»
Ever been to Kmart? Smart has nothing to do with this place. Shit is just strewn about with reckless abandon. Defective merchandise tossed hither and yon. Employees don’t wear shirts. Little kids wandering around, abandoned months ago; just trying to make it in housewares. It’s terrible.
Although I will admit, there are some savings to be had at The Kmart, if you’re willing to look for them. I got a pretty sweet deal on a sweater vest. I don’t know why you’re laughing. That’s just good fashion. I found the sweater vest in the lawn care department. It was behind all these tiki torches, underneath an exercise bike. So you gotta dig for it, but I think that’s what being Kmart Smart is all about: the willingness to dig through shit for less shitty shit.
– Andy Sanford «Beards of Comedy /​Comedy for People» Rooftop Comedy Productions

Based on my trip today I give them five stars!!!
Parking was a breeze
The workers were so friendly and helpful!
I had to exchange something I ordered online and they did it without a single issue no questions asked.
I then did some shopping. When I went to try something in I needed a different size and the young lady working there ran and got it for me without me even really having to ask??? I was blown away!
Then at the checkout the woman was great helping me get the most of my coupons and points.
I also got a jumpsuit for THREE dollars today!!!
Left there a VERY happy customer.

Make sure if ur go on a head down to the law a way dept let someone know as soon as u walk thru these doors sooooo ridiculous the wait time to get any kind of help here! I like the bargains I find here but the customer service is non existent here.

Absolutely the worst customer service EVER! The girl Theresa cashiering decided to turn off her light the tells me I need to go to a different line after I had already been waiting the whole time. I’m talking 10 mins later. So I go to the customer area to ask for a manager, staff was not even attempting to be helpful. A total reflection of the management there. Never going back.

I have a love-​hate relationship with this kmart. I love it because it’s easy to navigate, has lots of parking and is well stocked.
I hate it because the employees are slow and (functionally??) retarded. Customer service takes ten years to do anything.
Once, I went to look for a camera and the girl at the electronics counter stood there and flirted with another employee for 19 minutes (yes, I clocked it). Then the dumb bitch actually had the nerve to ask me if i needed help – AT MINUTE 20!!! Bought the camera from Target, btw, so way to lose a sale!
Along with the weird customers who act like they’ve never seen a black person before, this one is questionable.
But I hate to talk shit about it because they have pretty good stuff here and the sales are legit!