Imaging Specialists of Burbank

horrible customer service, rude as hell. Clearly, they have no professionalism. low-​quality uneducated front desk personnel.

The only reason why it has received one star is for its location.
There is no communication that goes on in this place. I made an appointment with my oncologist based on the information that the staff gave me when my ultrasound results would be ready. Needless to say the the day before my oncology appointment I received a call from my oncologists office informing me that the results were not in and it would take another week.
And don’t get me started on the guy who handled the billing before May of 2015. He NEVER calling you back after multiple calls and emails when disputing the invoice. Now the invoice has gone from 30 — 60 days late, because NO ONE will give me the courtesy of a return phone call.

all offices for california radiology, valley radiology and j bruce jacobs offices are the worst to deal with. they do not return calls. also, they hired meritbridge llc to do their billing, its even worse. i’ve been trying to get an answer for a whole month to no avail. i’ve faxed/​email greg at meritbridge, well good luck with that one. so anyone who will need any type of x-​rays, ultrasounds, etc. do not go to the above-​mentioned locations. they have offices throughout the valley!!! beware!!!

They contniue to make copies of my MRIs on disc and paper reports, know my name and always say hi to my therapy dog. Love this place. The MRI operator is thorough and easy to talk to.

I only give one star because of the location and cleanliness. We called to get an appointment and they wouldn’t give us one. Told us to walk in. So when I came in with my mom, they asked us if we had an appointment. That ticked me off. I told them they wouldn’t let me make one. I filled out the paperwork for my mom and asked when she’d be seen. They said 30 minutes…40 minutes passed by they said 20 minutes…30 minutes… passed by then they said another 20 minutes. The people in the waiting area had been waiting two hours with a similar situation. Finally my sick mom got up and made a fuss and caused her. self distress. If you HAVE to come here, demand an appointment and don’t ever walk in unless you have 3 hours to spare.

I just finished my visit to this facility getting my annual mammogram and to my surprise i can truly say that this visit was the best experience i had during the last 10 years as from the front office staff to the back staff (Lucine), they were all very professional and i was seen right on time, no waiting many hours like some of you guys said, to be honest i was very worried because of what i read from some of the patients experiences, but I can only say what i saw, Lucine was very nice, very knowledgeable and very kind and gentle and she did my mammogram without having me going through any pain so thanks a million to her. I highly recommend this facility.

They refunded me my money in 10 business days, so I’m revising my review to be fair. The MRI techs themselves are alright, but their billing department and the general office… that’s another story. I’m glad I’m done with this nightmare.

The staff at California Radiology are fabulous! They are all very friendly, efficient and thorough. Usually mammograms are a dreaded procedure, but Lucy greeted me with a warm smile and immediately dispelled any apprehension I may have felt. What was surprising is that the mammogram actually did not hurt, nor was it uncomfortable in any way. I also had to have X-​rays. The transition was smooth, the process quick and they provided me with a cd of the images the same day! Wow!!! I have never had the wonderful experience that I had at California Radiology. They are great and this will be my facility of choice! Many heart felt thanks to Lucy and the gang! :-D

I went in today with my (very nervous) mom for her mammogram and ultrasound that was scheduled due to an abnormal finding in her initial mammogram. The technician who did the ultrasound, Lousine, was extremely nice, as she not only did a very sensitive and thorough job, but she also helped to deescalate my mom’s anxiety about the procedure. It’s nice to have people in the medical field who genuinely care for the patients who come through their doors. The technician’s presence was very pleasant, all while being professional. I highly recommend this place for the cleanliness, professionalism, and kind staff. Thanks for making this experience for my mom as pleasant as it could have been.

Such a friendly staff!
I came in for an MRI of my shoulder after having been injured at work. The tech, Vardan, was very helpful. He calmed my nerves and I was out of that machine before I knew it!
The only reason I am not giving them 5 stars is because the waiting area was really cold. Other than that, everything went well.

Read the reviews… was really surprised by them. The front office staff is EXTREMELLY NICE and the tech Julia deserves medal for not only being very nice but just for being a decent human being. Came in for an ultrasound at 9:00 am, was helped super fast, and seen by Julia within about 10 – 15 min. Now I should note that I am handicapped and Julia assisted me every step of the way. I didn’t feel uncomfortable at any point during the exam.
I am taking away one star from an otherwise amazing experience due to the incredibly cold lobby. We are talking about morgue like temperature. For such a nice facility, the owner should be able to pump some heat or at least set up some portable heaters. Thank God I didn’t have to wait too long but there were other patients who were complaining to the staff and the manager Victoria. Bottom line is nice staff in a freezing environment.

I am a case manager for a medical group and I came here to pick up a CD with MRI imaging. I called 30 minutes in advance and I was told it would just take 5 – 10 minutes. I waited at the facility for 35 minutes until they finally told me that their burner isn’t working. The tech told me to come when the morning when they opened at 9am. With the fear that I would have to wait at the place for 35 minutes again, I called to see if it was done. It wasn’t. They then told me to come at 1pm instead. The day before I told them the urgency of the patients need to have this MRI. Service here is horrible. I don’t know why my company contracts their services.

Despite the low rate reviews, I had an excellent experience. I went because I needed a pelvis ultrasound (you have to go with a FULL bladder) I had my appointment at 1 pm but 5 minutes before 1 I felt like I wasn’t going to be able to hold it anymore so I told the receptionist and she was really kind. She told the technician to hurry up and they called my like 1 minute after. The technician was really understandable that I had a full bladder so she tried to do the job as quickly as she could. She was telling me how much longer it would take to finish the ultrasound. I’m glad I had a good experience because I was a bit scared because of all the bad reviews I read here, but lucky me! (and my bladder).

My experience with California Radiology was a terrible one! I will NEVER go back. I only went the first time because my insurance works with them otherwise I would have NEVER decided to go there on my own. The women in the front messed up my appt. and I had to come back two separate times as it was their mistake but I had to suffer for it. Make sure you dont have plans after your appt. because I was there for about 2 hours waiting to be seen. The women at the front desk were extremely rude and VERY VERY trashy. They were treating the other patients with very little respect and were put out when they had to speak Spanish to this poor elderly man who was just trying to figure out what he needed to do. They were the most insincere low class group of people I have ever come across in this type of situation. AVOID THIS PLACE AT ANY COST! You will be happy you did!

I had a pelvic ultrasound scheduled at this place for the first time. I requested that they fax or email me the paperwork that I needed to fill out so that I could just come in and go straight to the exam room and they said they couldn’t. They didn’t seem to care that I was coming in with a full bladder that was ready to burst. Burbank Imaging always sent me paperwork and had me fill it out beforehand.
I came in 15 minutes before my appointment to fill out the paperwork. I was literally shaking in my seat. I turned in all the forms and she said someone will be with me shortly. I guess shortly to them is 20 minutes. It’s not a long time, unless you have a full bladder that you’ve been holding for an hour. I almost didn’t make it. I got into the exam room and the technician was explaining the procedure… while I was sitting there shaking because I could barely hold it anymore. I finally said, «If I have to wait 30 more seconds, I’m going to lose it right here on the table.» She finally proceeded with the exam.
This was one of the worst experiences ever. I hate that my insurance changed from Burbank Imaging to this place.

First… let me say that I was really surprised at the reviews I’ve read because my experience with this place was amazing.
They called me to confirm the appointment, they told me I was going to have a $ 200 co-​pay for my daughter’s CT brain scan. Well, considering it’s my child’s brain we are talking about here and the chance that these nasty migraines could be caused by something being wrong in there… I was going to pay the co-​pay. They also asked me to arrive approximately 30 minutes early to fill out paperwork. They said the entire process would take around an hour.
First pleasant surprise was — they said they were mistaken and there was no co-​pay.
We filled out paperwork which took only about 10 minutes or less. We waited no more than 5 minutes after that and we were in the room where the scan was to be done. The technician was kind and informative and sensitive to the fact that she was administering contrast via an I/​V to someone who was not an adult and had never been through this before. I was allowed to stay in the room until the scanning began. I got to see the screens of her brain during the scan… quite interesting.
I was told the results would be at the doctor’s office in approximately 72 hours or less.
If I could find anything at all to complain about… it would have to be that it was a little cold in the waiting area at first. Silly me… I was sitting right under the vent.
And by the way… we were out of there in an hour.

My insurance forces me here. No matter how early you get here, you will ALWAYS wait at least 30 – 60 minutes before they call you.
Tonight, there are only 2 other people here for services. Staff is just milling about. It takes them 25 minutes to walk 6 feet to hand my chart to the technician. Even though my paperwork was in, they waited at least 25 minutes for the one person who was «ahead of me» to finish HER paperwork and turn it in before they even took my paperwork to the tech. I could have been in and out of there long before the other patient finished her paperwork. No common sense. So now I have to wait at least another 20 – 30 minutes before I’m called. And I’m practically the only one here! Inefficient & indifferent staff. I hate it and hope my insurance switches to another provider.

Arrival: 1:55 pm… Appt: 2:15 pm…1^st inquiry «when?»… 2:50 pm. (3 patients ahead of you). Caught up on Scrabble. Watched talk show. Canceled appt. with plumber. HEY! What’s going on? «There are 3 patients ahead of you.» AGAIN? Look lady, I’m going shopping. I went to neighboring CVS, looked at the critters at Scales & Tails, even succumbed to Donut Prince. I was seen five minutes after this interim jaunt. Exam button at: 3:55 p.m. ONE AND A HALF HOURS AFTER MY APPOINTED TIME.
Holy smokes protest being sent here! Check in and get your nails done for Pete’s sake. What a bunch of robots with no concept of someone else’s time! «Sorry for the inconvenience» (about canceling my plumber– hello I have a life). We should charge by the hour for excessive and unreasonable waiting time.
Advice? When you check in, give them your cell number. Then tell them «call me when it’s my turn» and go run the track at nearby Burroughs High School. I shoulda coulda next time WILL!

It took 3 weeks to get a letter in the mail with my mamogram results:
I SWEAR TO GOD THIS IS HOW IT STARTED:
Dear Elle, You do not have cancer.
The problem with this «diagnosis» is that, while it may sound like good news, it’s inaccurate.
Avoid this place at all costs!

Worst place ever! If you’re referred here DON’T GO! I came for ultrasound on full bladder and about fainted from pain! After I told the receptionist IM in pain I was ignored and later told the other girl and finally when they decided to call me In I was crying from pain and fell to the floor.
After all this they we’re not able to do their job! This place is rediculous!

I was sent here for a simple foot x-​ray by a podiatrist who, although he himself appears competent, has an office that evinces a similar disregard for patients’ time and sanity.
Upon entering I was told they were backed up and I’d be better off making an appointment for tomorrow. Then an overly solicitous toady assured me I could get in within 15 minutes.
He lied. Then he and the teenager working the phone continued to lie for the next hour about the availability of the technician, the wait, etc. ad infinitum until I was ready to throttle someone. Meanwhile, a lobby full of people over 90 with much worse issues than mine waited passively to continue to be treated like cattle.
When I finally started to push harder to get seen, I was asked for a prescription which had already been faxed. The teenager doing the asking said she would look through the stack of faxes a scant 5 feet away, then sat down to further ignore both me and said faxes.
When I finally reached axe murderer stage and demanded someone shit or get off the pot, the fax was found and I was told I’d be seen soon. When I demanded a definition of «soon» I was told «right now.»
5 minutes later, «right now» became me about to jump the counter and begin inflicting injuries requiring their own x-​rays. I demanded an appointment for the next morning, and was told they don’t take appointments (!).
So, here’s the take-​home: if you are ever sent out of your HMO, (mine is Lakeside) to get an x-​ray or anything else, do not allow yourself to be sent to California Radiology. I have never seen a medical office (other than the podiatrist who shall remain nameless until I give him a second chance) so careless of its’ patients’ time and blatantly apathetic about what lies it tells to escape their wrath for their lack of organization. The aforementioned toady literally ran into his office to avoid ansering for his «15 minute» lie, not to mention telling me his tech was handling a «medical emergency» when the poor bastard having the «emergency» had been sitting in the office for over 2 hours.
They blithely wasted mine and everyone else’s time and didn’t care that they did it. I find this attitude to be rife in the health care industry and dread ever having to be in serious need of these cretins for anything more than a hangnail. These idiots could have stuck to their original statement that an appointment (which they don’t take) would be best, but instead allowed me to waste an hour of my and my wife’s time while they did nothing but ignore us and everybody else.
California Radiology sucks balls. Don’t go there.