H & S Bicycles

Went to buy a 21 D Townie, when the business opened at 1100. The employee was so rude I decided to purchase the bike at Metropolis in North Hollywood. They
know how to treat customers, and the bike purchase was completed.

the guys that work here are knowledgable but they come off as pretty arrogant and don’t really care much for the occasional walk-​in customers. only their enduro bro friends!
i’ve only bought stuff here when needed (when amazon or online can’t deliver fast enough), and the experiences don’t bode for me coming back anymore.

Don’t go here! The staff is incredibly rude. The parking is aweful and the inventory over priced and limited. Went in for some repairs and was treated like I had the plague. I would not recomend going here when there are so many other customer friendly spots in town. So bad!

I needed pedals for my 6 year olds bike (we ordered it from Toys R Us and it came without pedals, long story as to why we didn’t just return it). The man that helped me was great! He helped me get the bike out of my truck and helped put it back. He made sure my fiancé had put the bike together properly and made the necessary adjustments as well as put the pedals on and put air in the tires. Great people!

Rob did an outstanding job recommending the ‘right’ bike for my husband and Ulysses did an AMAZING job overhauling my bike. My husband went on and on how great these two guys were and more importantly how helpful and accommodating (answered all of his questions) they were. Shop local and go to H&S Bicycles

Great people to deal with. It gets busy on weekends, better stop by on week days. Prices are great with plenty of inventory to choose from.

Awesome place! They have a great selection of new and used road and mountain bikes as well as a ton of accessories.
I came in not knowing much about what I wanted but the owner was extremely friendly and helped me out.

Walked in and waited for someone to approach us to ask if we needed assistance and it never happened. I even made eye contact with one of the three employees. Very disappointing. I won’t be going back.

Juan «Turbo» Sanchez… Thanks for fixing da break on my bike! I’ll definitely be coming back next time I need something fixed (:

The staff are awesome & very helpful. They will answer you in any questions you want to know about bikes.

Were kind enough to help me pump my tires without charging and were more than happy to help! Thank you for wonderful service!

H & S has been doing work on my bike for the past two years and they are very trustworthy. In addition to the entire staff, I have had great help from Rob & Troy who are very knowledgeable and helpful. I have plenty of choices of bike shops that are closer to me, but they are worth the extra trip. Also, they have convenient hours of operations and can quickly turn around minor repairs.
I actually picked up my bike today for some major servicing and forgot to bring some bungee cords to hold down the trunk and to secure my bike. The young man behind the counter, who I believe is named Seth was very helpful and volunteered to come out to my car on this day of over 100 degree heat and help tie up everything with some old tire tubes. You just don’t see that type of service these days!

Walked in on Tuesday Aug 3 around 5pm looking to buy a Hybrid Bike for the upcoming CicLAvia on Sunday. I looked around on the show floor for about 15mins waiting for someone to help or ask if I needed anything. There was also a gentlemen with his children also waiting around. The store was not busy and the man at the counter disappeared to the back room next to the register. I walk out and bought my bike at another helpful bike shop, glad I spent my $ 700 purchase somewhere else.

Generally speaking, this place is alright… a little spendy, but I like to support the local Small biz. Went by this weekend though, horrible experience! The «Kid» behind the counter was demeaning and had no social skills. I came in asking about upgrading my front fork and the kid tells me that it’s not worth his time. I should buy a new bike. What a joke! He didn’t even see my bike! I went in willing to drop 600 – 800 on a nice front fork and was brushed away. Nice work, guy!
I will say, they are very helpful when you walk in wanting to purchase a 3k bicycle though! Wonder why?

I bought a beautiful bike here when I was in high-​school, i haven’t been to this place in a while, but I must say they have always made me feel like part of the family when I would work with them! I always refer friends, and family to this home like bike shop !

I have a great experience with mechanic in this store.
He cut my fork and installed it in my frame just per 25 $.

Bought a cheap huffy mountain bike online as wanted to try make use of chandler bike path and figure if I stick it out for 6 months then i will upgrade to something of better quality. I saw a few options for my next step up in this store, great selection of some pretty badass looking bikes.
Anyway I needed my brakes done properly as I had set them up really poorly. Technician took bike comes out 10 minutes later says no charge as he couldn’t get them ‘perfect’ due to the quality (aka my bikes cheap and sucky I know it and i dont care I aint gettin involved in the bike snob culture) I appreciated the honesty and the fact that as far as this noob is concerned the brakes were much much better than what I previously was working with.
I shall be returning here undoubtedly for future purchases and maintenance and if your in burbank area you wont find a better bike spot.

Good guys! We’ve just visited them. They helped us to connect some parts of the bicycle together. Super fast, super professional, great price and really good guys :) Thank you!

These guys are the best! I called 9 different bike shops around Southern Cali, for a specific, 2014 Giant model and that even Giant didn’t have it. These guys had it and held it for me for a week to pick up. Everyone there had a good vibe.
Jimmy was awesome in being so patient with my million questions, and thorough in explaining and answering all of my questions about bikes and comparing them and their features as well as how to do things on my bike, what parts I could change, materials, etc. Very informative and he took his time!
David was also very helpful.
It’s always a pleasure when you come across people who have great customer service skills, who listen well, are attentive, patient and explain well. Not pushy, no rambling on and on, and no impatience, no hard sales! I did go in on a very late Saturday afternoon however, and at that time of day, it was not very busy, which really helps! Although, I went to two other bike shops before this one, the week before, when they were not over busy, and still the sales people either didn’t know as much, or they still appeared impatient with my questions and seemed distracted. Not great, when you are going to plunk down a large chunk of change and invest in a product. I dislike feeling rushed into making a decision.
H&S also has a good variety of different types and levels of bikes and accessories! I think I might have found my go to bike shop!

Great shop! Great people!
Just got my Giant ‘cross bike and they were very helpful and knowledgable! I love stopping by and seeing what new things they have plus They put on rides all the time!