Fry’s Electronics

I returned all three items once I got home and researched them.
Not only did the one item get less than glowing reviewes on line …(the clerk had spoke highly of it).
I found all three items including shipping were considerably less on Amazon and overstock.

This Fry’s Electronics Store has a bunch of sleazy, lazy & low mentality staff. I placed many calls to them by using my extended warranty for my LG washer. Yeah, they promised you the moon when they sell you the warranty. But when you ask for service? All they do is giving you craps except the service.
Our laundry has piled up for 8 days now. So far we have not heard a single call from their Service Dept to schedule a date for repair. Every time when I call them. I had to wait at least 30 mins or over to be transferred & answered. Then when they picked up the call, they will tell you the same thing you need to wait for 48 hrs for the service to call to schedule the service call. Well, if you want to throw your money out the window and love frustrations, then welcome to purchase craps & get crappy service from Fry’s Electronics store.

Came in to get a refill on ink for my printer. The staff does not know what there doing. Most of there items are never stock on the shelfs. Most of there items are over pieced. Always have long lanes to pay. They do price match to other stores. Bad costumer service. They dont know alot about what there selling. I guess the only thing good here is clean bathrooms and a big parking area.

I hope that Frys Electric will go out of business soon what a stupid system I ordered online and come to the store to pick up day after and I got half of my order I will never ever go to this store again Amazon need to teach you how to do business

This store, and all its brethren, are probably the best argument for buying off the Internet. I only come here in an emergency, and I always regret it. The service is usually awful and even when they’re in a rare good mood, you sometimes have to ask three people the same question. God help you if you’re looking for something and don’t know where it is… there’s little logic to the shelving. And the very worst thing is the other rude idiots who are always shopping here… it’s like they come every day just to push in front of you.

There should be more stores like Frys in the world. Not just because of their good, sometimes great prices, but because they have almost everything. Electronics are fairly easy to find, but parts, mini computers like Arduinos, and service are not, and they have it here. Also, the theme, an alien invasion, is awesome!

came to buy a samsung smart tv, waited 20 min for someone to come help before i had to go to the register to find an employee to assist me. when i finally found someone i asked him to explain to me why a 40in samsung smart 120 was 40 dollars cheaper than a samsung 60z he said” cant you read its 120z” and walks away. Jony Iqbal Kasim absolutely terrible customer service.

What’s the point of buying a warranty, if their is always a loop hole for them to get out of honoring it. Bought an all in one laser printer, the feeder on tap snapped from its hooks two weeks into having the damn thing. Paid 300 for the printer and an extra 90 for a three year parts and labor warranty. Brought it in for repair, and was told that cosmetic damage is not covered. No one knows their own job, always having to ask someone else horrible service and horrible support.

My options to choose from off the 60fwy the only thing I didn’t like was they it took them 10 – 15 mins to talk to me and like 4 guys around passing by me. I would of left but I live far from here and needed to get a laptop bag.

For years I’ve been a loyal customer, until Amazon era started… But even to this day, ones in a while I stop by that warehouse store on Hollywood way.
Yes, the selection of electronic gadgets is huge, but what would one expect from the brick and mortar store? Right, a knowledgeable consultant. Athnd that’s where the problem starts — it is almost impossible to find a sales associate who knows enough to answer all my questions.
Whether they don’t pay, or they can’t find enough qualified people, I don’t know.
But this is a real problem — they don’t know… they don’t care…
Too bad. Three stars at the best.

I’ve been a frequent customer to this location for about a good 14 – 15 years, although I was not aware that it was part of a franchise company at the time.
Located in the city limits of nifty Burbank, situated near Bob Hope Airport and a train station that serves both Metrolink and Amtrak service, they’ve been my go to guys for electronic, and not-​so electronic, needs since then. They carry it and have it stocking, and at reasonable prices: computer hardware, software media and audio goods, as well as various music memorabilia (box sets, especially). In addition, there’s a rather sizable assortment of kitchen appliance and home goods, too!
However, what had me fall in love with the place was its unique theming, and everything about this store just popped! If you’re a fan of old-​school Science-​Fiction pulp and 50s Americana, you’re in for something quite special. Watch out for aliens, giant octupus, and huge army ants ahead. To complete it off, there’s even a quaint little diner in the back corner near the software/​video game section that not only serves some pretty neat café fare, but the diner is also themed after an old-​school drive-​in, complete with cars outfitted as makeshift tables!
I still love this business. They’ve always been helpful, and friendly folks, too! It’s a definite stop if you’re traveling to town!

What can I say, it’s convenient and close to my house. They have a wide selection of electronics and computer parts. The service is a hit or miss, sometimes it can be good and sometimes, you are trying to find someone to help. The lines are usually really ridiculous, and they have a lot of checkout lines minus the manpower to manage the checkout lines.

Most horrible experience had purchased a computer online and had it for store pick up. I had to wait till 5 pm asked an employee if I had to wait in line and he specifically said no .
Once 5pm came I asked to walk in just to pick up an item I had purchased and the manager told me no after having his employee tell me I did not have to wait in line .
Once at the registrar they went to look for my item, and the store looked madness after waiting for about 5 – 10 minutes they told me they did not have my item avalaible. After I had it reserved for pick up.

Okay, so maybe the UFO crashing into the building has something to do with it. Maybe it’s partially the large, angry octopus breaking through the wall and holding up all the computer that I find amusing. Or maybe it’s the stern policeman standing beside his motorcycle that caught my attention. Whatever it is I love Fry’s!
The building brings me in, but the products keep my attention. They have everything from flashlights to washer and dryers. They offer Apple products and cables and televisions and laptops and printer cartridges and toys and games. Did I mention games. .. being a bit of a gamer I want it all in one nifty place. At Fry’s it is. All my gaming needs wrapped up in a nice little aisle, or two or three, but who’s counting!
Plenty of free parking and friendly staff.

What happened to this place? The décor is Great, the selection is bad — if you are looking For a camera .
Cant find anyone to Help, if you are lucky and track down someone they will probably tell you to find someone else. I used to love this place :(

I have a love-​hate relationship with this store. I love the café in the back with the old classic cars converted into booths. And the food is actually pretty good. And I love the quirkiness of the alien theme throughout the store, and the gas station theme of the returns section.
The hate part is the long lines and the fact that it takes two separate areas to exchange something. One line to return your item and get store credit, then another line to pay for your new item. A huge pain in the ass. And these are no little lines, we’re talking Disneyland level!
But I’ll keep coming back because my first paragraph.

This place is huge!
They match Internet prices so that’s good.
They have anything you can imagine and not just electronics even snacks. Would come back again.
Only problem is that there are zillions of people here. Staff hover and too many come to help at once. It can be overwhelming.

Customers beware. Fry’s is an unethical business that lacks customer service and their product selection is questionable. They don’t stand by the products they sell and have adjusted their return policies to reflect their lack of confidence in their suppliers. I have shopped at Frys for 20 years and never had issues until today.
I purchased a 3D printer online and decided to pick up the item at the store. After buying the item I discovered the printer was defected. I exchanged it at the same location without issues. The replacement item was also defected. After exchanging the replacement item Frys declared to not return the item for an even exchange. I told them «why would you exchange it the first time but deny the second exchange?» Their answer «we made an exception.»
What is interesting is that they were about to do an even exchange today until they realized that they were out-​of-​stock of that product from all their stores. That is most likely an indicator that the product was pulled from the shelves and that they are no longer honoring sales.
Fry’s said «Our return policy states that 3D printers aren’t returnable.» But, the first time I exchanged the first one management clarified the definition of «exchange» and «return» where an exchange is for the same item while a return involves a refund of money. I mentioned that it’s an inconsistent message they give their customers when they tell them different things. I said that I rented a car just so I can return the item since the item doesn’t fit in the typical sedan. Just returning items costs money since some oversized items require special vehicles to return. Anyway they should have returned the item the second time.
Also Frys doesn’t make this clear when buying something online. They told me after I picked up the item after paying for it that the item isn’t returnable. That itself is unethical since that didn’t give the opportunity to reconsider my purchase.
Fry’s customer service department lacks the people skills aka «communication skills» which are required to operate any successful business. I waited 1 hour for them to tell me «we cannot return the item.» What type of business makes a customer wait? Making a customer wait even 5 minutes is bad customer service. Real customers focus on customer satisfaction and will use Customer Retention techniques in case they feel that the customer is frustrated. But, in this case Fry’s changed me and won’t help me. I had my medication in the car and I mentioned that to the staff. I ended up waiting an hour for them to tell me they won’t exchange the item. I suspect that Frys knows that the 3D printer is garbage and doesn’t want to carry the unit anymore.
Honestly when I bought the 3D printer online, I still had to stand in line for 20 minutes to just get to the cashier. And, then I had to wait about 25 minutes for the cashier to grab the items from the shelves. And, in addition, they messed up my order and I had to have them correct it while I’m at the store. That’s a horrible user experience.
The reason why I bought the printer from Frys was because I was under the impression that if there are issues they would help me. But, clearly they don’t help their customers. They have lost my trust and my business.

Burbank, CA.: Good sized store. Sci-​fi and Aliens theme.
Not everyone provides excellent service. I was pointed in the direction of my hunt several times before Jonathan H. actually walked me back to the location of my goal product, a cell phone power bank. Thank you for showing the way Jonathan! The racks looked somewhat picked over though.
Another kind staff person did kindly share that the promo code on the Flash Sale email’s front page was good for everything on that day’s/week’s ad.
Sign up for Fry’s Flash Sale events emails to get some outstanding electronic deals, many available online, some only in store. You have to be there early in the day for some of the in-​store bargains though.
Plenty of free parking in their lot. Located just a few blocks from Burbank Airport.

The customer service here sucks. I was on hold forever listening to horrible music. 4 times in a row. I have went to the store twice to be told I could have an appt in the auto installation dept. and Carlos would be available. Then told today oh come Wednesday or Thursday. I explained that I have already been through this twice and was told to come Tuesday. I cleared my work schedule to have this done. Carlos did not budge or care. Instead told me how about he calls me Thursday to see if he could get me in.
No wonder this place has bad reviews. I’m attaching a pic of my wait time also.