First Entertainment Credit Union

I’m starting to have negative feelings about this place. I can’t make check deposits at the ATM and I can’t do mobile banking and all anyone can tell me is they don’t know why. Problem presented but no solution equals poor customer service. Very disappointed.

Worst place ever!!! So happy we closed our accounts there. First of all their manager is not only rude but my gosh did she even go to school. The man who thinks he is the security there is also so rude. This place shows you that just anyone can work there. So sad to see such poor manner people and poor customer service. My family and I would be stupid to keep giving them our business… Bye and so happy we don’t have step foot at this place. Also happy my friends are also closing their accounts there soon. Loving our new place to bank our money

I’ve been a member of First Entertainment Credit Union for over 25 years. The customer service and personnel are so superior that I quite happily kept them as my main bank when I moved out of Los Angeles over a dozen years ago. The credit union has assisted me when I was working internationally on location more times than I can remember. I appreciate that many of the same people I have dealt with for years are still with the institution. They are diligent in their fraud protection efforts and have saved me in that regard as well. I also appreciate that they have treated me respectfully all these years whether my income was at a high, medium, or lower level. The credit union was also very supportive to its members during extenuating circumstances after the big earthquakes and the LA Riots. I like their monthly newsletter and website. They partner with other credit unions and are able to service their members all over the U.S. And… they are efficient and friendly when I call or come in.

Horrible place too bank at. No customer service skills at all. Bad service lots of fees

We have had so many negative experiences with this company, I don’t have time to list them all. The most recent: all of our luggage was stolen, so obviously we were VERY stressed, in the middle of that chaos, it took THREE phone calls to get routed to the right person to request a new card, and then to top it off they charged us $ 10 for replacement card. WHAT??? It’s not the money, it’s the principle. Your card gets stolen, and they have the nerve to charge you?
That is just one of MANY bad experiences we have had with this bank. Do no recommend.

I love my credit union. It’s quaint, easy and fast. Even when there is a line it’s usually a total of 8 people and it moves fast.

I have been a customer of Wells Fargo, Chase and Bank of America for a long time. I am always bombarded by offers to do «Partner» business through the banks contacts… or is it the banks subsidiary? Hard to tell… well, I have recently joined First Entertainment and services that would typically be an «add on» at a commercial bank — were called «Services» by First Entertainment! AND these services are Free to the membership! I also felt that First Entertainment innately understood my finances from work as a performer. There was no scrutiny that I would typically deal with at a commercial bank concerning a freelancers finances.

Credit unions can best be described as the «mom and pop» financial provider in the banking world. Like a local business, they provide familiar and neighborly service but can also have some issues due to the lack of a structured backing. For those working in the entertainment industry (or even those who do not but live within a certain amount of miles from a branch); First Entertainment is open for your banking needs.
I have been with First Ent for quite a few years now and have experienced the highs and lows. Although there are occasional problems with First Ent feeling «small» and not always at the top of their game; they are quick to fix problems and there is always someone to help (versus a computer which you have to scream at to try to get a real person on the phone line). Despite some issues, First Ent is, however, up to speed on modern banking such as online banking/​transfers plus a mobile app. So don’t worry that credit unions are behind the times.
This location of First Ent (there aren’t that many branches, really) is quite nice and more spacious than some of the other branches. Parking is free and plentiful (plus street parking is available) and one is welcomed to a modern and professional (but with hints of ‘hip’) environment upon walking in. Plenty of customer service desks are available on the left side while the tellers are straight ahead. High ceilings allow you to breathe and lighting is natural and bright. Basically, this is the type of bank you would see in a movie (sorta makes sense!).
Customer service at this branch is very friendly and cordial. I am always greeted right when I walk in and the line at the tellers is much shorter than other branches demonstrating the efficiency of the employees. You are actually made to feel appreciated at this First Ent!
My main complaint? The ATMs. All the ATMs at each location are very outdated and still seem to be working on a system from the 90s. It isn’t touch screen or «pretty» and don’t expect a drive through — none of the locations have one. At this particular branch, there were two ATMs (down to one in recent times) and they are a bit of a walk on the corner of the building awkwardly close to the street and not really the bank. I always feel really uncomfortable using the machines here and they are not recommended.
What makes up for this ATM downfall? There is a little coffee café pretty much connected to this branch where one can grab pastries, coffee, etc. Perfect for the entertainment professional!
So if you seek a ‘local’ feel when banking; consider a credit union and First Ent may be up for consideration depending on your line of work. Yes, there are some flaws but you will also have that «Cheers» neighborhood vibe that makes the annoying banking experience so much better.

First Entertainment has been my credit union for more than 25 years. I joined back in the day when you had to work in mainstream Hollywood to qualify. Now, they accept members from the porno-​American community.
They take care of you, and they UNDERSTAND when bad stuff happens. The entertainment life is NOT stable and has ups and downs. They get it. I highly recommend them for your banking needs.

I have been with this bank for many years and I cant believe the experience I am having right now with them. A friend went into the bank yesterday to do a transfer into our account and was told by the teller everything was done and could he help her with anything else, she was happy and left. Fast forward to an hour later and the transfer had not happened. We call the bank and talk to a teller who could care less, we asked to speak to a manager and got a guy that was very sarcastic. We gave him the account number and he tells us that is not the correct number, we know it is the correct number and tell him it is correct. With his sarcastic tone he tells us it is not the correct number. I tell him to hold on I will go online and look at an image of a check to verify it is the correct number. I find the image and it is the correct number, he still insist it is not the correct number. LONG story short, the transfer has still not gone thru and now we have an overdraft fee that they are considering removing! REALLY cause we deposited the money and because it is there screw up we get a fee. I am SOOOOO disappointed with the bank. I am not sure what is happening at first entertainment but I sure have received crappy service from people who either don’t care or are sarcastic.

Amazing service always when banking with First Ent!
Went into the bank today, and had exceptional service by Carlos ! He Treated me like a king ! Taking care of my account so I don’t have to worry about suffering from overdraft fees. Little dramatic lol but Carlos is the man! Just saying.

We all hate our banks, but I learned that a credit union is not the same as a bank, at least when it comes to First Entertainment. I needed help and called them, not really sure what to expect. Not only did I speak to the manager but she explained why my ideas for a solution wouldn’t work. She then got together with her loan department and they called me back very quickly and offered me a personal loan. I have to be honest, I was out of work for two years and my credit is shot so this was an extreme leap of faith for them, for which I will always be grateful.
If you hate your bank like I did, consider First Entertainment Credit Union!

I have been a member since 2007 and I love this union. Banks are a no no with me. I can go in with no long lines and get things done. The tellers are never rude like when I was at Bank of America! A totally different atmosphere with this union. I have a checking, savings, and an IRA. Never any problems.

FECU was my first experience with CU. I’ve always held my money in regular banks. This CU is amazing. They are great with customer service. You walk in to the branch and you get greeted and treated like a friend. Actually the only bank I’ve ever been to that treats its customers this way. I have a checking and saving with them and never any problems. I just recently applied for a CC and they didn’t just turn it down or approve it, they looked into my credit and accounts and spoke to me about why I wanted it and I told them I was working on improving my credit and the rep told me what steps I need to take and how to get to where I want to be. She to that extra step just to help me out. I would definetly recommend this CU.

Much more than just a bank, First Entertainment Credit Union and its staff are family.
The Burbank branch in particular has ample parking, night deposit, ATMs, and the BEST LOAN RATES and FINANCIAL ADVISORS around.
The teller staff is fun, playful, friendly… most importantly they care, and do the best they can when your finances need a little love. Their technology is completely up to date with online banking, phone banking, toll-​free customer service, and an awesome APP that lets me transfer from multiple accounts, check balances, pay bills and more.
As a non-​profit institution, First Entertainment has lower fees (if any) and can print new Debit Cards on the spot if yours is lost or stolen! They even call when I am traveling to make sure the out-​of-​state charges are authorized.
Although FCU only has about a dozen locations, they are in the shared banking network, which means you can perform transactions at any credit union, and have 1000s of places to go for cash with no ATM fees.
Come see how easy and fee free great banking can be.

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This is one of the best credit unions that I have ever used. The employees are efficient and friendly, rates are good, and customer service is top notch.

Parking is kind of tough in that area, but grabbed the green 10 minute spot on the curb. Quick deposit with the teller. They don’t accept cash deposits in the overnight drop box.

Had been with FECU for over 25 years, and use to be great and convenient.
I had a REALLY bad year, lost my job, almost my house, a lot of debt, housing crisis, etc.
I had to file bankruptcy and my lawyer told me I could not pick and choose, that all debt had to be included.
I still pay my HELOC faithfully, but was told I can never bank with them again, because they took a loss on me.
I get it, I do. But don’t claim to understand the people in our business, and the ups and downs that happen in life, and be «taking care and understanding» this industry’s difficulties.
Things are so much better now, I have a great job, got my house modified, and a second chance was given in life.
I tried to talk to them, this is now 3 yrs later, and they don’t care.
I know, after all they are an institution, and they really are no different than any bank.
Sad, but true

I bank with a couple of credit unions, and FCU was my favorite until today. I really enjoyed their customer service, the easy online banking, and especially the shared branch banking. The fee-​free atms at most 7−11s are very handy.
All was well till a couple of hours ago.
My parents live in Florida and don’t see my kids often. They are seniors and can’t get around very well. On special occasions, it was so easy for them to go to their local shared branch credit union, and deposit gift money from there, straight into my account for their grandkids’ birthdays, graduations, etc.
My daughter graduates next week so they went today to put in some money for her as a graduation gift. They were denied. Apparently, since the beginning of May, due to my credit score, I can no longer use shared branch banking, or deposit money through the atm. I have to go in person to the local branch. I understand my credit is not the best, yet that shouldn’t matter. They were going to deposit CASH into my checking account, which is nowhere near negative.
Apparently, once a year if your credit score does not meet certain criteria, you get services taken away. No matter what my score is until May, I will not have those services until next year. When I asked specific questions, two separate representatives told me they were not allowed to disclose that information. How the hell am I going to know what their criteria is if they won’t tell me???
Should I have some emergency in the future where I need funds, I will not be able to get it instantly thanks to no more shared branch banking. I can’t use the ATM to make deposits. Since I often work until after their closing time, it will now be very hard for me to make it there to handle my banking.
I called my other credit union and they don’t have a stupid policy like this. I will be switching my payroll direct deposit back to my other credit union. I was going to make a big savings deposit at FCU soon as well, but it will now go somewhere else. I will be closing my account soon.