FedEx Office Print & Ship Center

Incredibly slow and inefficient at packing. I definitely would not come here again to have something packed. Seems like employees didn’t have any training at it. I had to ask a manger to check the original packing job because it seemed like really small boxes and very little packing material had been used. He decided to repack and it took him over 30 minutes. In the end, over an hour to ship two boxes of stereo equipment in an otherwise empty store. Really weird. Weirdly bad.

Worst customer service ever. I will never be coming back here again. James (the nerdy looking guy in glasses) was the rudest person I have ever experienced while at a store. He was behind the counter chatting with his friends completely ignoring everyone who was having problems with their copiers. Including an old handicapped man who approached to ask for help, but James blatantly ignored him. He was extremely rude to me when I asked him a simple question. James, you should truly be ashamed of yourself. Or fired. If I had the time I would have asked to speak with your manager but I’m sure you’d come up with some excuse to not allow me to speak with him.

This place still has horrible customer service. This is the only place I knew where I can laminate some stuff so I was forced to come back. I waited in line thinking I had to wait and when it was my turn I asked if I could laminate my stuff and they said yeah do it your self. I was confused and he pointed behind me. I figured he wasn’t going to help me even though there was no one else for him to help. I figured it out my self which is fine, but just bothered how they treat their customers. He had no one else to help yet he refused to help me. That is why I have been choosing UPS as my pickup locations when I have a choice, because those guys have never given me attitude.

I’ve literally been here over 20 times and never had a bad experience. Shawn goes above and beyond to ensure excellent customer service is delivered. He is nice, courteous, and is always ready to help out. I like that he’s patient and informative. He doesn’t rush me even when I have 2 million questions. Thanks Shawn!!!

The two times I’ve been here, staff usually has an attitude making customers feel unwelcome. Both times I went were to ship out some stuff and when asking them about it they just seem so annoyed as if customers are a bother to them. Do they not want business? The place does have potential but with such discourteous staff, I’d much rather go elsewhere.

I never write negative reviews but I am so upset. I don’t even want to give any stars to this store! Worst experience ever! I asked an employee for assistance and with a rude attitude she didn’t even bother helping me. There was no one in the store but me so clearly she was not busy! I was very sweet and nice to her, but she brushed me off and didn’t even bother to show me how to do something that would’ve probably took two minutes. She should not have a job that involves working in front of customers if she does have any customer service skills. I walked out without purchasing or printing anything! Horrible customer service

This place might be crowded at times, the employees might be busy or seem to be working slowly.
Overall, this place is as good as it gets. The employees are helpful and attentive. I’ve got no complaints. It seems like there are a bunch of horror stories posted for this location but I’ve been going here for years, ever since they opened, and all I’ve got to say is
1.) get there with time to spare because a simple job might take forever (and that goes for any printer),
and 2.) printers fuck up sometimes, and employees don’t give a shit about you sometimes, just be patient.

I was in a big huge rush today to drop off a FedEx package at this location. I had just had my box packed up professionally at another facility. I was told to push my box to the side and bid farewell. I asked the guy if he would be so kind as to scan my package. He said and I quote «you want me to scan it?» As if I asked him the most insane question in the world. I got the feeling that he was thoroughly annoyed by my request to scan the package. Therefore he proceeded to cut the package open saying it wasn’t packed properly. I explained to him I had just had it professionally packed. I am sure my request to scan the package was the punishment that I deserved in his mind to be charged an additional six dollars for filler in the box. Had I not had it scanned everything would’ve been fine I would’ve left it there in the package would’ve gone out. I will not be dropping off my packages at this facility any longer. To make matters worse he proceeded to finish with all the customers he had in-​line I could not even take my box away because he had already cut it open.
Bad news Fed Ex office!

I will NEVERRRRR be coming here again.
I needed to print out a headshot and resume for an audition that was at 8p in Hollywood. It was 7p. I went to NoHo Copy and Print and didn’t realize they closed at 6, along with all the other print shops. I figured I’d go to FedEx and do it quickly. I get here around 7:15p and ask the girl behind the counter (unsure of her name but she dark hair, and drawn on eyebrows) what to do and she points to the machines to use. Me not knowing what to do, I go over there and try to figure it out. The machine kept opening the CD Rom saying insert a CD but I had a USB drive. So I kept trying to go back over and over. The machine then took 5 minutes to load my headshots and then after that, it said my files were not compatible.
I go up to the girl and ask her and she says she’ll be right with me. She’s putting stickers on a box or something for the next 5 minutes. I’m patiently waiting even though there is no one else in the store. Then totally walks past me and grabs her belongings and LEAVES THE BUILDING saying goodbye to her coworker!!! So then her coworker asks if I have a question and I told him no I was being helped by her but she left. And he said «you’re going to have to wait because I’m helping someone» 10 minutes goes by and he takes my usb and puts my headshot on ANOTHER usb drive and said «go try this». I said can’t you just print the thing?! He said he’s busy. I went over there to try it and it was way more than I was expecting to pay. All I wanted was the card stock paper. So I go back over to him and say the paper I wanted and he says oh yeah that machine doesn’t do that.
I was so frustrated it was unreal. THEN he takes the usb and prints them out on his computer… When that’s all I wanted in the first place.
I pay and staple my headshot and resume together. It’s now 7:35 and I was 20 minutes late to my audition. When I left to get stuff printed with PLENTY of time to spare. Save yourself the hassle, don’t come here. Just look at all the other reviews.

The grumpy heavyset girl working there is incomparably rude. Don’t know why she still has a job. She is rude and clearly angry about her station in life.

Horrible horrible horrible! Machines don’t work and the customer service even worse!!! Selena most of all! I walk in before 7:30 in the morning and i am the only customer in the whoooole place… And i am told she is busy calibrating a machine and i would need to wait till after she is done… After waiting about 8 minutes, i ask about how much longer, she replies sometimes it takes up to 15 or 20 minutes. She continues to say that i can choose to wait or i can choose to go to a different location!!! All this just to print a 6 page document!!! Unbelievable! And… This experience was only a day after the same employee tells her colleague «they are gonna have to wait» as her colleague begins to explain that we have tried to print documents ourselves on a malfunctioning machine! Unbelievable!!!

I never thought I’d be giving a Kinko’s a good review. I’ve always had trouble if I had to interact with a person for a print job and told a number of ignorant, not to mention contradictory, things by people working at other locations.
I promise, I’m getting to the good part.
So, I usually use a machine to print from a jump drive. No employees = smooth work.
Today, the files I came to print were in .psd format and the machine said the format was not supported. I was very surprised and disappointed to see this, so went to the counter to see if that was correct. (If they couldn’t print a .psd, it would be the biggest joke of a print shop on earth.) I dont remember the name of the guy who helped me, but his tag did say print shop manager. He seemed as surprised as me that the machine refused and took my jump drive to check the files. Of course they were fine so he printed them for me at the counter. And done. Print success.
Maybe it’s silly to write a good review from this one good experience, but I’ve had so many bad ones with Kinko’s employees in the past at different locations across the country that it was worth it.

Unfortunately, I have tried several times to get different services here… The first time I had excellent service the gentleman was friendly and efficient. The next 4 times I came in there were only females working and they could not be less friendly and had the efficiency rate of a gang of newts. I asked for help and was blatantly ignored, to the point that another customer gawked at her for ignoring me. Another time, I waited in line for a different harpy to tell me she couldn’t print a photo from the back which the nice gentleman had done only two weeks before… Is it possible that they changed equipment? yes, but couple with her nasty attitude it seemed unlikely — she was being lazy and wanted me out of her face because I was asking her to do her job… Gag! I’m such a terrible person for that… (Side eye).

If I could give a negative star rating, I would. This was the absolute worst customer service experience of my life.
I came in to print a few simple 8.5×11 docs from my flash drive. I was in a bit of hurry and was hoping to quickly give my flash drive to someone at the counter to print out what I needed. (I had been able to do that about a month ago at a different location).
I asked an employee named Jin (apparently he is also the manager) for help with my request. He said I could use any of the computers to print my files. He was distracted fixing something and the other employee in the store was helping other customers. He didn’t point me to any specific computer or set of computers. After checking out the nearest stand-​up computer for a few minutes, I decided that it wasn’t the right fit for printing out my files. It looked a bit too complicated and had too many options on the home screen. I decided to go to the row of computers behind Jin to print my files. I inserted my flash drive, but had trouble selecting an option to get started. I guess I selected the wrong one and I went up to Jin to ask him for assistance. I said, «I just need to print out a few basic 8.5×11 documents, do you know which option I should choose?» He then said, «Why would you choose the option you did? That’s obviously not right. Here, you need to switch computers and choose the first option. I don’t understand why you would choose that option ma’am.» His tone was rude and condescending. I immediately felt uncomfortable and disrespected, especially since there were other people who heard him talk to me this way. I thanked Jin for showing me the option and proceeded to print my files. I clicked «accept and print,» yet nothing was printing. I again approached Jin where he was sitting and said, «I’m sorry, I think the printer isn’t working. Is it supposed to come out from one of these two printers?» He reluctantly got up from his chair and walked over to check out my issue. He said, «Are you sure you pressed ‘accept and print’?» I assured him that I did and I didn’t want to click it again because I didn’t want to get charged twice. He asked me again if I was sure that I had pressed ‘accept and print’, and I again assured him I did. Having him ask me the same question twice made me feel like a child who didn’t know what they were doing. Again, his tone was rude and condescending. He was acting like he didn’t want to help at all and that it was the last thing in the world he wanted to do. Once he checked out the issue, it was in fact something on their end (the printer was out of paper). He then went and reloaded the paper after a minute or two. Meanwhile, the clock was ticking on my machine, and charging me more money by the second for using the computer. Once he reloaded the paper, it took another minute or so to print my files.
Once I was done with the machine, I removed my flash drive. I also had to swipe my debit card when I started using that computer. Before leaving the store, I again approached Jin to ask if I needed to pay anything extra, or if all the fees were charged to my card. As I was asking my question, he interrupted me and raised his voice. He said, «Ma’am, you need to stop walking behind the counter! Don’t you see what you’re doing? You’re not allowed to be back here!» This was extremely rude and caught me completely off guard, since I had approached him the same exact way the last 3 times I spoke to him. If I had mistakenly gone behind the counter, why wouldn’t he have told me the first time I did it, when I initially walked into the store? It was rude, condescending, and passive-​agressive. It was also embarrassing to be yelled at by an employee when I was calmly and politely asking him a question. A few of the people in the store turned to observe the interaction. I said, «I’m sorry, I didn’t realize I was behind the counter. There was nothing blocking off the area, so I thought it was okay.» He proceeded to raise his voice and reprimand me for being out of bounds. The way the store was laid out, the counter was not blocked off by a belt from the stanchions. The poles were simply there, but no belt connected the two stanchions to imply that customers could not go beyond that point. I was trying to explain to him that it was an honest mistake, but he continued to argue and raise his voice. I felt extremely uncomfortable and disrespected walking out of the store. I told him I would post a review on Unilocal.
I then called to get his name and he was at first reluctant to give it to me. He inquired what the call was in regards to. I said it was a customer service issue. He then said that he remembered me and dictated his name. He also said he was the manager and that I could call corporate regarding the issue for all he cared. Well guess what, that’s exactly what I’ll do tomorrow morning and I will also place a written complaint. This is absolutely unacceptable. I will never come back here or any FedEx in my life.

I went there for a simple job: To print some pictures from my flash drive. Out come … Not so simple. Horrible quality (worse than my home printer) — awful color balance. And poor sales people were more concerned about going home at 11 pm (I was there at 10 pm on Friday night. Sorry!!!) so I didn’t get anything done. I ended up going to Studio City Kinkos (24 hrs). I hope they will improve the equipment maintenance policy.

I should of asked the your pretty girl who was helping me. So polite and friendly. Thank you for all your help.

After the copy machine botched my print job, the Fed Ex employee treated me rudely when I asked for a refund, making a point to instruct me that I shouldn’t have chosen to print a receipt, (apparently making the refund process more complicated) – which I clearly recall NOT doing. The store wasn’t busy, yet the employee’s behavior made it obvious they wanted nothing to do with helping me.
I remained friendly but seldom have felt so unwelcome in a place of business.

Stephanie has been serving at this location for over serveral years. If you see her behind the counter, you know you can come and go within 15 minutes.
Free easy parking on site and even on Saturday morning, it isn’t as crowded as other location.

This is a pretty good location. It’s right next to Wells Fargo. The layout is currently a little funky because they’re remodeling or something. But they’ve got computer stations, easy to use self service faxing and all that other shipping stuff.

I love the service I receive form this Fed Ex location. Every time I come in to get copies done for my business I am always greeted with a warm and friendly smile and a sincere desire to help. I am especially pleased with the personal touch that the sales associate, Gerlyn provides and simply put, she rocks.
Thanks Fed Ex!