Citibank

Because More than 2 tellers on a very busy Saturday wouldn’t make any sense. Been in line way too long!

Worst citi bank branch. always short staffed. Tailors who are on duty very slow. Managers keep saying that they hiring and doing training for new employees, but situation stays the same for a past year or so. wont go back.

I have good and bad comments:
11 desks in this branch, only 2 being used. seems like somseone went a little overboard with the furniture purchases.
But seriously, why is there no «front desk» attendant? There’s was a long line at the tellers… and I needed to talk to a desk.
So I stood patiently in the wrong line, just to see if I could ask them where I should go. Luckily, the one desk who was actually helping people (I’m not sure why the «wealth management» desk thinks he’s above even making eye contact with anyone who doesn’t reek of money and privilege. but he should take a lesson from the other guy (Alen) for customer service pointers), finished and I scooted out of line to try and steal his attention. I was too late, as another woman snuck ahead, but he was kind and offered me a comfortable chair to wait in.
Anyway, when I finally got to speak with the personal banker, I was pleasantly surprised. Alen Kazaryan was very understanding of my situation and did the right thing (for once an employee comes out from hiding behind the business policy to practice some humanity– that doesn’t happen too often anymore).
So thank you, Alen. Though you didn’t know it, you diverted me from closing my account and going deep underground. Lol
I hope this branch hires more staff like Alen. (but even if they just hire some intern for the front desk, that would be a good thing)

CSR told me I would wait a few minutes to be helped for a new account. 20 minutes later she starts helping a man that just walked in the door. You should probably not give this branch your business.

Customer service from management is among the worst I’ve experienced. Coming in to ask them to rectify a mistake that a cashier made on a simple withdrawal transaction was more unpleasant than it should be at a bank you have been a customer for over 15 years. My father made a deposit and he asked if he could get $ 40 in quarters (for laundry– what else do u need quarters for!)… Long story short, my father not paying attention– only received 2 rolls of quarters and didn’t realize it was only 20 dollars worth of quarters.
We didn’t realize it until we were at the laundromat that he never got the other 20 $ worth of quarters. Needles to say, we went back in the afternoon to ask for his money– and at first the girl said she did give it or he lost it and in any case he’d have to wait until the end of the day to see if there was extra $ in the register… Which would be ok except they seemed to blame him for the mistake and I have a feeling his lack of fluency in English made her feel he was probably mistaken or lying. I went in to ask a second time to talk to the manager and she was not very pleasant and seemed defensive telling me we’d wait until 6’o’clock to close the register. At which point the cashier comes by to «explain» what my dad asked for and she said again she gave him the money. Needles to say we waited to have them check then — not 6pm– and YES! She forgot to give him his money! The manager didn’t been hs be the nerve to apologize or the other cashier! They sent someone else to give us the bill as if we were bothering them did no reason!
I will definitely be looking to change banks soon! A simple «oh sorry about that — let me check right now and we’ll find the problem» would have sufficed! — no excuses ! It’s not the $ — it’s the way they handled it. Maybe if my father was not Mexican and it was 20,000 vs $ 20… We’d receive kinder responses.

I don’t understand the bad reviews.
The customer service at this branch is amazing. All the tellers are incredibly helpful and friendly.
I’ve never had to wait longer than a couple minutes to be helped, if that. The last time I was there I was literally in and out in less than a minute. When they see a line start to form they make sure they line up more tellers.
I don’t write many reviews unless the service /​overall experience leaves an impression and this place definitely made me want to come and give them 5 stars.

I’ve been Banking with this particular branch for over 10 years and I have to say we have our ups and downs for all these years. Since the new Manager Ara took over this location things started to change for the good. Outside ATMs that were down most of the time were working much efficient. They also have very short lines forming inside and the staff really knows what they are doing.
I have a personal checking/​savings, Business checking and patrol setup with this bank. They also handled my business loan and my home loan. This is a well balanced bank to help you with all your needs from personal level to business level.
My professor at UCLA was the head of the programing for Citibank, and I learned years ago that how much money they invest in security, and how secure the process is.
They also have a free parking at the building behind of you can’t find parking at the front.

I love citibank however this branch Im so pissed it! I sent my client to the bank to do some very important work. She arrived at 4:43pm. And the lady locked and closed the door in her face and said close now at 4:30. Well according to the website, the citibank help line and branch they close at 5pm. Citibank has not costed me money! I have been banking with them for many year and I just made my clients get accounts. I will be canceling our business accounts now because my clients do not trust they will be open when they say they are. Thanks for wasting my time!

I just moved to the Burbank area, and have chosen this as my go-​to Citibank location.
First thing to note: The parking SUCKS! There are only 3 or so spots on the street to run out if you need cash, or to drop off a check. So sometimes it takes a while to find parking, and it’s not very convenient.
The line for the tellers can be long sometime…
… and when you’re bored, and you look up at the ceiling, you can admire the really old-​school 80’s lighting. It’s a little strange.
But Citibank? Always a thumbs up! Love citibank… especially their savings account with high interest rates ;-) And Thank You points! Love those babies!

I’ve been banking here for years. The tellers are always friendly and effecient.