Caliber Collision

Robert is the man! This place does a clean job. Efficient fast friendly and most of all my car was taken care of like no other. I’ll be referring this place and Robert to everyone I know.

Arthur fixed my car for the price he quoted me, & it was finished a day early. It was really easy, & communication was straightforward.

My car was rear-​ended in a very minor fender-​bender, and I feel incredibly grateful to have found this place. Since it was so minor, we decided to handle the accident without filing an insurance claim, and I got a few estimates from local repair shops to get the most competitive rate. Caliber was far and away the best price (another shop quoted me over 2x the price Caliber did and insisted I would need an overhaul of my entire rear bumper), and Caliber was also the place that gave me the best «vibe» when I walked in to discuss my situation. The person I dealt with throughout the process was a service adviser named Robert Gonzales, and he was fantastic.
Before beginning the work on my car, Robert and his team secured payment over the phone from the person that hit me so I never had to worry about that. They have an arrangement with the Enterprise car rental place down the street and helped set me up with a reservation there. The quote they gave me is exactly what the total ended up being, they estimated it would take 2 – 3 days and they finished in that timeframe, they kept me posted via text message of the progress and when to anticipate the work would be done, and Robert called me when they were about an hour or two from being finished to let me know I could pick it up that day. He also stayed open late and personally waited for me when I was delayed while returning my rental car.
Oh and did I mention that my car looks as good as new, they washed it until it sparkled and vacuumed the entire interior? My expectations were truly exceeded.
Dealing with car issues stresses me out so whenever I receive excellent service, I’m eager to spread the word. Robert and the Caliber team will take great care of you and your car. I can’t recommend this place and the service I received there highly enough!

Robert Gonzales restored my Subaru in a timely matter and with the utmost professionalism. I was even able to get my car back before the expected pick up date. I highly recommend Caliber Collision! They’re reputable and their work speaks for itself. Thank you Robert for being so kind and accommodating!

This place is LEGENDARY. Seriously — don’t even think about calling another place, especially if you just got in an accident. These people will take care of you famously.
My wife got in a horrible accident and totaled her car. It’s an upsetting experience to begin with — the last thing you need is stress trying to recuperate your losses. Arthur came in and worked his magic, he gave us an in-​depth overview of our situation and explained what value the vehicle still had.
Best of all, he put us in contact with the right people and even let us keep the car there for a couple of days. I found out this morning from my wife that he didn’t even charge us to keep it there. While I can’t promise that this will always be the case, I can say that these people are fair, forthcoming, and incredibly helpful.
It’s nice, in business, to find people who care about people. It’s becoming more and more rare these days and makes managers like Arthur that much more stellar.
Could not recommend this business more!

I received excellent customer service at this location. Arthur was timely, professional, and thorough with the repair I needed. I enjoyed my experience here and would recommend it to anyone.

These guys turn back time. My car was repaired better then when I got it new off the lot. They did a car wash and extreme interior cleaning. They even let me know there was an issue that needed to be fixed beyond anything that was related to what I needed. Talk about going above and beyond. The lobby is small, but they provide coffee and water and you’ll never be waiting long. Even if the lobby lady is busy another employee got up to greet me. Well done all. And thanks to Arthur for taking care of me.

Huge shout out to this place! My passenger door was backed into, and this was the first place I took my car to. So happy with the results too! My car feels brand new, and looks great. Robert Gonzalez and his team were extremely helpful with the entire process. I also appreciated the daily text updates I received regarding my car. I was never wondering what was going on, or how long it would take.
Highly recommend this place!

So happy I took my car here!
They had the whole service: an on-​site State Farm inspector, a rental car drop-​off service that they coordinate for you, and quality work which can be validated from all the amazing reviews.
Arthur was so easy to work with and very professional. He gave an accurate estimate for how long my car would take and called every few days with updates. He knows what he’s doing and is on top of everything. As a courtesy, he also fixed and buffed out some other damages that weren’t covered by my insurance. Seriously, great guy.
Knowing my car is in goods hands is priceless.

Look at all the great reviews — there’s a reason for them all!
If you look at my Unilocal reviews you’ll see i purchased a 2105 Dodge Challenger Shaker. I love the car.
A few weeks back, while parked at the airport, someone hit the front end and scuffed up the passenger’s side — the following week while sitting at a red light, someone rear-​ended me because they were busy arguing with a bicyclist. Needless to say, I was annoyed.
I brought the car over to Arthur at Caliber in Burbank, explained to him what happened, insurance was covering the back end, but I had a $ 500 deductible and would cover the front end
Arthur was EXTREMELY professional — looked at everything, said it wasn’t that bad and would need the car for 2 – 3 days. The day I dropped it off he called and said he thinks they did a great job fixing the back, without having to paint it, and could I come by to give my approval. I asked if he could just text me over pictures — which he did — and it looked wonderful!
He said they would try and buff out the front and it should be ready around 5 pm — THE SAME DAY! I got there at 4:30 and the car was ready and LOOKS AMAZING. It’s back to being the car I love.
Here’s the best part — he said to cancel the claim with insurance. He was doing it as a courtesy. Seriously, who does that? Arthur proved that there are good, decent people that can do a simple thing like that to brighten your day, week, month. The cost to detail, buff out the scratches, pop back in the bumper etc — is easily $ 500
I was trying to pull out my credit card to pay him and he kept saying no.
I will recommend him & caliber to everyone!
Sincerely Arthur, thank you. A little gesture like that was extremely unexpected and very much appreciated!

If you go here, you WILL overpay. Had them quote a job on my VW Jetta. Twice the price of a nearby repair center. Had the work done elsewhere and the quality was superb. Do your homework and compare prices.

I recently backed into a pole like a genius and needed repair work done on my bumper. I wanted to pay for the damage myself rather than go through my insurance, so I was hoping to find someplace that could offer a decent price as well as quality service.
I chose this location because it had a good Unilocal rating, and they did not disappoint. Arthur listened to my concerns and worked hard to give me a good deal, applying discounts to the labor rates so the price would stay within my budget. Not only did he do a great job repairing the work I needed done, but he also repaired a few paint chips/​scuffs that were already there, at no additional charge. They also finished everything in less than 2 business days. My car looks good as new and I couldn’t be happier with the job they did.
Definitely take your car here if you need any repair work done!

I recently picked up my car from caliber collision and it looks Amazing! Arthur kept me informed throughout the whole process and I have to say, they’ve exceeded my expectations. I will definitely recommend this place. They’re customer service and work is awesome! Thanks again Caliber Collision!

I worked with Hayk for an extremely minor repair to my Volt’s rear bumper. The process was smooth, easy, and simple. Hayk was great to work with, and the repairs are top quality. I was nervous about getting them done well, since this is a leased vehicle and I don’t want to be penalized when I turn it in. After picking up the car post-​repair, I know I have nothing to worry about. Caliber did an excellent job!
I’ll be taking any future bodywork needs to Hayk and the team at Caliber, and you should too!

Hands down the best place to get your car fixed and end up with incredible results. Let me tell you, originally this place was not my first choice to go to get my car fixed. I originally walked in just to get an estimate so I could then take it to our usual body shop guy. The first person to greet me was Arthur, I told him I wanted to get an estimate and he told me the adjuster cannot do that without an appointment. Before I was about to leave for wasting my time, he kindly decided to take a look at my car to see the damages and informed me of what I have to do. So I didnt completely waste my time there. Arthur took his time to really inspect the damage, explained the problem to me in depth and explained the process of what needed to get done in order for my car to get fixed.
Once he said they would have to remove the grill and bumper to inspect the inside to make sure there werent any further damages, thats when I decided to get my car fixed there instead. I realized that our typical body shop guy does a pretty good job in replacing car parts, but he never really took the time to further inspect damages. Then I remembered how he previously replaced my car door but the paint did not exactly match the body paint of the car. So, I ended up calling Statefarm and notified them that I will be getting my car fixed at Calibers instead.
I couldnt have asked for better customer service. The process was great. I can tell Arthur is a busy guy but he took time out of his busy days to provided me with updates, gave me the step by step procedure and was ultimately very sweet and funny, as well as the other staff members in the office. I had a great experience, the results were amazing, my car looks spankin brand new that it seems like nothing ever happened. Not only that but they cleaned and vacuumed my car too. I know for a fact my body shop guy would not have gone through the trouble to do all that. I walked out of there a very happy customer. Thank you to everyone at Caliber Collision.

My SUV got keyed and i called Caliber, Arthur was very professional and efficient. He gave me the quote the same day and i dropped my car and it was ready like brand new. Caliber did a very professional job of painting, vacuuming and washing my truck. Thank you to everyone who worked on my Suv
Raveena

This is the first time I have taken my car to Caliber Collision after State Farm recommended them. Leaving my car anywhere for an extended period of time is always highly stressful for me, and I am SO happy I didn’t go somewhere else. I called before I brought my car in and was told I could drop it off anytime. When I got there later that day though, I was told by Robert that they didn’t have room for my car at the time and he asked if I could bring it in a few days later. After letting him know that I was leaving out of town for a week, he did me a huge favor and took my car in anyway.
My car had been keyed on both sides all the way from the front side panels to the back side panels. I also had tons of deep scratches on the back bumper. He advised that he wouldn’t be able apply new paint to one of the sides because I also had a minor dent on my door that I hadn’t noticed… if that wasn’t fixed beforehand, the dent would become visible and look terrible. I was so thankful that he told me about this before starting the work that the insurance company had approved so I could make a decision to have the dent fixed beforehand.
I got text updates letting me know the progress of the work, constantly saying that my car would be ready on the 12^th. On the 9^th, Robert called me and told me my car was ready to pick up. When I saw my finished car, it was gorgeous. He even repaired the deep scratches on my front bumper, cleaned my headlights, cleaned the inside of my car, and washed the outside. It looks and smells like a brand new car and I could not be happier. I have to admit I got a little emotional after seeing my car, and asked Robert if I could hug him before I left.
Hopefully I won’t need any further work done in the future, but if I ever do, I will definitely go back to Robert at Caliber. His level of service was incredible and so much more than I would expect from any body shop. It’s obvious that he cares about his customers and wants them to be happy with the work Caliber does. He and his team have definitely earned my trust.

I have taken my car into Caliber twice now for two different accidents and will not go anywhere else. Robert was able to handle both my claims both times and I hope I can only use him in the future!
First off, everyone in the main office that I have encountered is friendly and welcoming. Robert is someone who truly goes above and beyond what he is required to do, which really says a lot about his work ethic and makes things so much easier for someone like me. Second, Enterprise rent-​a-​car is right around the corner and Caliber has a solid relationship with them so it’s very convenient to go back and forth between the two establishments without extra stress (Enterprise gives you rides to and from Caliber).
The first time I had to take my car in, it was just for some scrapes on my rear bumper. Robert was super thorough and laid everything out for me and didn’t make me feel dumb if I had a dumb question about something. My car was only in the shop for 1 day! I honestly couldn’t believe it. I noticed an unrelated issue with my car after I picked it up and Robert had me come back so he could check it out and he helped me fix it! I doubt it was related to Caliber, but the fact that he took the time to help me figure it out honestly made my life so much easier.
The second time I brought my car in, I had to have more work done. It was around the holidays so I knew it would be busy and was in no rush to get my car back since I had a free rental. Well, my insurance company and the other side’s insurance company had a miscommunication which resulted in the cancelling of the authorization to Caliber to work on my car. Robert immediately called me and I was eventually able to get a hold of both insurance companies so they could fix the authorization. Once again, Robert went above and beyond to reassure me that if the insurance companies wouldn’t pay for my rental for the couple days the authorization was canceled, he would help me cover it. To me, that is incredible service hands down. All of this happened while studying for the bar exam so to have someone like Robert in my corner and make these the least stressful as possible is a huge deal to me.
I am so grateful to have discovered Caliber and Robert. I will not take my car to any other body shop from here on out. It’s difficult to find businesses that really care about their customers and that have common sense! Even if there’s some red tape from the insurance companies, Robert still weaved through it all in a sensical and practical way. I should finally note quickly that both times Caliber worked on my car, it came out looking amazing! They even do a great detail job on my car and it looks brand new. Thank you Robert for taking care of me and making my life easier when idiots crash into me!

Recommended by my insurance (Esurance) after a hit and run.
Vehicle: 2015 VW Tiguan R-​Line
Damage: Driver side front quarter panel /​door /​wheel.
Cost: Approx $ 2300
Hayk was great. Fast, professional and friendly. Couldn’t have been any easier. Came in for a damage estimate. Received it within 20 minutes. Had an appointment for drop off and all communication with my insurance was handled by the shop.
Drop car off 5 days later. Was given a 10 day estimate to complete work. It was finished 5 days early. Pick up took ten minutes.
Work (body/​paint) is flawless. They detailed the car and it looks as good as it did when I left the dealer with her brand new 2500 miles ago.
They email and text updates with photos of repair progress which is excellent for peace of mind.
Tip– They didn’t mention any rental options, but I walked to an enterprise right around the block who gave me a discount because my car was at Caliber.

I am thankful for the grace I received from the head manager over the LA County Calibers and for the service I ultimately received at this location. My situation was tricky, as it involved this location having to perform repairs on damage that the Caliber on Victory Blvd had caused. If I had taken my car back to the Caliber on Victory instead of to this location, the issue potentially could have been resolved without upper management having to get involved. But I just could not trust that Caliber location after all I had gone through with them, (see my Unilocal review on their page for details). So I came here instead and ultimately, they went out of their way to take care of me.
After my third visit here, they told me I would be responsible for paying for repairs because the damage, (the clock light still going out), was not in the initial estimate from the car accident damage. An uninsured teenage girl had clipped my little Corolla with a Ford F-​150, but my clock light and radio worked fine until the Caliber on Victory performed repairs and told me they had fixed them when they went out during the process. When Pamela at 888-​CALIBER told me I should be able to get Caliber to finish the repair job, but the manager at this location still told me I would have to pay for it, I gave up on trying to get help from this company.
I think the head manager over the LA Co Calibers either saw my dissatisfied remarks on Unilocal or talked with someone at my insurance company where I had also complained, because he called and said he wanted to buy me a new clock. I graciously accepted this generous offer!
He asked if I would mind going back to this location and I said that was great! I had deleted the good review I had left this location and replaced it with a 1 star review once I gave up on this company having integrity. But I wanted to let them make right on this and they certainly did!
Not long after, the manager at this location called me and said he ordered the clock. He called the day the clock arrived and he kept great contact with me throughout the whole process. When I dropped off my car, he greeted me and walked me to my car. I thought the repair job was estimated to take from thirty minutes to an hour, but it was done in perhaps about ten or fifteen minutes!
Overall, I feel kind of bad that they went to the trouble to replace the whole clock when there was a chance that sautering it would have worked, but my friends and family agreed that I should just accept the clock offer if that was what the head manager wanted to do. So I did and this Caliber came through with taking care of it.
Aside from all of the clock light liability issues, I think this location is a good place to get repairs. The lady at the desk, Veronica, was always prompt and personable. A gentleman named Hayk performed the initial clock and radio repairs and I hardly ever had to wait for him to get to me or to finish the work. The three times I saw him he was always courteous and able to answer my questions.
The manager, Juan, also seemed very prompt, efficient and courteous. When he initially told me I would have to pay for any clock repairs, I think it was because he was not the manager at the Victory Blvd location and he was just looking at the initial record of the damage from the accident that he could see in their system. Maybe I am giving him the benefit of the doubt here, but I recognize this was a really odd situation.
Ultimately, it looks like this business cares about their customers’ satisfaction. The head manager who called and offered to replace the clock sounded like a nice person who was genuinely concerned about leaving me satisfied with the company. Well, I am, and I am very appreciative. Thank you.