Burbank Healthcare & Rehabilitation Center

I have personally visited this center as we search for the right place for my mother, and I was so impressed from the minute I walked in to interacting with the staff.
This is a definitely a quality center!

My Mother was a nurse and had so much passion and heart for her patients. At the age of 17 she got me a job in activities. I lost my mom when she was 48. 22 years ago I became the Director of Recreation at BHC. I have her passion and heart for my patients and residents as she did. I treat my patients as I would have wanted my mother treated and so does my team and my peers. I give this facility 5 stars because I know that we here do our best to give the highest quality of life and care to our patients.

I am so fortunate to be part of a dynamic team at Burbank Healthcare and Rehab. As one of their Marketers it is so easy to go out to the field and share how awesome this place is. The staff is so friendly and inviting. The team is so compassionate towards their residents.
The facility is very clean. The staff presents well and they keep their residents happy.

I’ve visited Burbank Rehabilitation on many occasions and I have to say its one of the friendliest facilities. I have several close friends who work there and they speak highly of their facility, and they show a lot of pride in the work that they do.
I’m always surprised how busy this facility is. It is like a mini hospital. Their rehabilitation department is always buzzing with activity. Residents who finish their therapy always seem to leave that department smiling.
As a healthcare professional myself, I highly recommend Burbank Healthcare and Rehabilitation.

I do NOT recommend this facility at all, not does my employer. Our company offers assistance and reviews of care facilities and I was advised not to have my mother transferred there. Unfortunately, she was being discharged from the hospital and her insurance company could find no other available beds at other facilities. My mother was in this place for 10 days, after which they ambulanced her to the hospital, where she died the next morning. Despite being on medication for a UTI, the rehab facility insisted on giving her laxatives and probiotics, even though I directed them not to on several occasions, including during a «care planning» meeting with all the nurses and administrative people in charge of her case. Care information was bumped from one person to the next, with the repeated justification of «I don’t handle that, talk to another nurse» I was promised my mother could be moved from the middle bed to a window or door once one opened up, as she suffered claustrophobia from the medication. When the window bed in her very room was available I spoke with admission and was told it would be handled. I show up the next day, and another patient has been moved there. The day before she was rushed back to hospital, I had to stop nurses giving her laxatives — after 10 days of that same request. I pointed out she was not improving and asked them to contact the dr at the hospital. I went back to work and received a call @ 3pm saying she was being «ambulanced» I was not informed of her grave condition and assumed they were following up on my request. She was not breathing when I arrived at the ER. Drs said she was severely hydrated (laxatives) and her UTI had turned to scepsis. My mother died the next morning.

Great place to work at! Good vibes and good hearted employees. If any one ever comes over you will see first hand the welcoming environment from staff and residents.

I’m reading the reviews of this facility and I can’t believe why anyone would review this facility with less than 5 stars. I think they are confused because I have been here for 14 days and I have never seen more comprehensive care with compassionate professional kind staff with nurses and therapists that are excellent. I can’t imagine how anyone can say anything else. Service was prompt, courteous and thorough. Everyone no matter their job description were the best. If in the future I or any of my friends or family ever need a rehab facility there would be no other place I would recommend. As far as I’m concerned this the best and only place I would ever consider. Thank you everyone for all your care. You’re the best!!!

Awful treatment of my grandfather.
He came home to us with more than 10 severe skin ulcers. If he didn’t have any visitors, they left him in his bed. He only got to be wheeled outside if my brother or father were there and they had to do it themselves. Nursing staff rarely came to check on him. We’d be there for hours a day and while the others in his room had their vitals checked maybe every 2 hours, they wouldn’t check his unless we told them to.
One day, we were called in and told «all your days through medicare have been used. You either pay 200 $ a day or get out.»
My brother and I went in later that week to receive training in his care (we would work with home healthcare but we still needed to learn from them.) We came in at 7am (the time were were told to come) and weren’t trained until 11. Training was about 15 minutes. The day we took him home, we were told «This wasn’t the place he should have been. We only treat short term patients for a broken bone or short illness. There’s nothing we could do for him here.» They told us this after using –all– his allotted days from his insurance and taking money from us even though they knew how bad his condition was when he was brought there. We were absolutely cheated and his insurance company was forced to give money to an awful business with no regard for their patients. I had seen countless times nurses just ignored patients– an elderly man was left alone in a shower while the nurse who was supposed to be tending him was chatting in the hall. Another man wasn’t strapped to his wheelchair and started walking away. Instead of taking patients with dementia or Alzheimer’s outside for fresh air, they would leave them parked in the hallways, screaming and crying. My grandfather’s treatment after coming home was taxing and painful because of the neglect he faced in this center. He faced painful debridements every week all over his body that could have been avoided. They had the nerve to blame the hospital he came from but we saw him every day at that hospital and he wasn’t in such a condition when he was sent here. The home health company who helped us were disgusted by his treatment and told us they’ve seen other patients from here who were just as bad.
This is an awful place, do not send your loved ones here.

this place is horrible I can never talk to the nurses and they dont care about their patients

Today marks the 4^th year of my beloved father’s passing. Prior to this experience, I never knew the horrors of these kinds of places. After reading some of these reviews I just had to speak out and WARN other families. I went there every day, often twice a day to check on my dad and feed him. My father was there from late 2007 to early 2011. He had suffered a massive stroke and lost his speech although mentally he was still quite sharp. He could not move the right side of his body and my mother and I had no other option but to seek out a full time care facility. After being given a list of sub standard Medi-​Cal approved facilities, we settled for what appeared to be a ‘normal’ place. The best of the worst.
From day one they forgot to feed my father. Soon thereafter, he contacted MRSA bacterial infection from the dirty handling of his feeding tube located in his chest. After awhile it became apparent that my father would have to stay in a facility. We heard the ‘long term stay’ other half of the facility was better. My father was moved to a room with two other men. The third bed mainly saw patients in their last remaining weeks of life. The second bed had a filthy mouthed bully who never showered. You could smell his body odor the moment you entered the room. He would gain control of the TV remote and blast the sound and make lewd remarks to me and the other female staff. He actually hit a poor man who was stationed in that room and not aware of his surroundings. Despite, complaints none of the staff ever spoke up to him, they were afraid of him. I wasn’t.
The first thing that hits you is the horrible stench of feces. I would usually take the stairs as it was faster, I would carry Vicks to put under my nose so I wouldn’t smell the odor. The worst would be when I would find my father’s dirty diapers in the trash can next to his bedside! They were too lazy to dispose of diapers in a proper receptical. Who does that? Mind you, my father had lost his speech but not his mind or his sense of smell. Personal belongings always disappearing.
The diaper bin was always left outside the rooms so the aroma could waft into your room. They were too lazy to roll it back into the closet. The lazy attitude is pathetic. Very few even wore gloves when tending to the patients. The good nurses would eventually leave, but the evil ones remained.
Again, I would bring these things to light only to be looked upon as a ‘problem daughter’. I will never forget a meeting we had to discuss our concerns with the head nurse. Knowing full well the frailty of my father’s condition, we were told to «go elsewhere if you are so concerned about your father» and that «maybe you should become a patient advocate.»
The staff purposely does not give the patients enough liquids to drink because they can’t be bothered to change the diapers. Be sure to check your loved one’s hydration levels, they can die from that alone.
Every night, either my Mom or I would go feed my dad because he could not hold a fork. There is a main dining room. Often times, I would find my friendly sweet natured dad sitting by himself almost as a punishment by the mean nurses because I had blown the whistle on them.
The nurses would constantly speak Spanish amongst themeselves and that was disorientating for the elderly English speaking patients. I would mention this to the head nurse but again she only acted concerned and never did anything about anything. It’s like everybody on staff is covering each other’s asses but it’s the innocent old and sick patients that suffer.
If your loved one can speak and it is a short stay, you might consider this place. If your loved one needs long term care, please look elsewhere. Burbank Healthcare & Rehabilitation Center is not the place for your loved ones needing long term care.
The parking lot has always been a bone of contention. First of all, the Calvary Church is not very «Christ like» in the least. Do they think people are parking there to attend a concert or a party? What would Jesus do? He would LET the people park who are visiting the sick and dying! That parking lot is huge and there is no excuse why everybody cannot park there. The worst encounter I ever had was with a psycho woman from Calvary Church. She stormed into my dad’s room the day he died, she said unless he accepted Christ he would go to Hell. It is truly a miracle that I refrained from ripping her throat out. I did receive an apology letter from the Head of Burbank Rehab — by the way, they didn’t even spell my Dad’s name correctly!
If you are Jewish, please go to the JHA in Reseda. They are also kind enough to accept gentiles. The place was clean and beautiful and I wept had I known it existed. We would have put my Dad there instead.
The review of Jencie N. is by far the most accurate. Too bad! They sure could use more professional compassionate nurses.

My Review is A little different. Although I’m not in the least Surprised by the Several Negative Reviews I’ve Read here. I’m a Veteran, 28 Year Experienced, Nurse. I recently went to this Facility, after being phoned and Scheduled For An Appt. by Their HR Department. For an Interview to Work Here. Just to give you some background… I’m Currently Employed Full Time, Yet I’m Seeking Work Closer to My Home. This is Why My Resume is Online. Now back to the Issue at Hand. When I Arrived for My Appointment, There was No Knowledge and/​or indication that I was to See the Person who I was told by The HR Representative that I would be Interviewed by. And She was in a Meeting. I told Both Front Desk Ladies Who I was, and Who I had the Appointment with. When the Meeting Ended no one Alerted the Person who I was to See that I was Waiting, and had been Waiting for 45 minutes. Finally I myself asked the Front Desk person to phone her & let her know I was her. Finally they directed me to her office. After still waiting another 10 minutes, she finally admitted me into her office, and greeted me. She had No Clue she had an Appointment with me, or Who I was. She began telling me that she will be screening me for employment, but then she Asked me ’ what type of work was I looking for ’ She didn’t even have a copy of my Resume. So being prepared, I handed her one. She began to quickly Scan the Resume, when Someone just walked in her office. She then asked me to step out so she could talk to that person. When I was finally again allowed back in her office, she was on her phone arranging her Lunch date. Then looking at my Resume She attempted to say my Name, My Name is a Phonetically Spelled Name. I still had to say it for Her. Finally, at this point I Realized I Could not Work at a place this Unorganized. So I just stood up retrieved my Resume and Left. As I exited the Facility I phoned the HR Department to at least let them know I made the Appointment. I tried to Speak to the person who set up the Appointment, and was hung up on 3 times before I even got a chance to speak to anyone. Then was transferred to another person who also didn’t know what I was doing there, or Why. This was a Horrible Experience !! I’m Afraid For the people that have to live there, and those lost Souls that Work there !!

A friend of mine was recently a patient there. The faculty is clean. The food portions they give aren’t enough for a rabbit. Sometimes, you might have to wait awhile before they answer your call light

My mom has been in here for 2 months now. She checked into the short term care until a bed became available in the long term area, where she will be until the end. When looking around for a place for her, I visited 5 other nursing homes that accepted Medi-​cal. This one has exceeded my expectations and I am so happy to have her here as opposed to the other places.
The short term rooms are a little nicer; each bed has its own TV. In the long term room, the family must bring a TV if they want one, but the channels are provided. The maintenance man will help install the TV. Do label it with your name.
The food is tasty home cooking. This was a nice surprise when the meals are a highlight of the day for the residents. The staff is patient with helping the resident eat, if necessary. There is a dining room, but not enough seats for everyone, and not everyone wants to eat in there. People eat where ever there is a table, in the hall, or in the room.
For socializing, people hang out in the halls, in the open area by the elevator, and in the dining and TV rooms. There are plenty of areas to wheel around, it’s never too crowded in one area. They have some event every day. If your relative is more alert, there are games almost every day. The activities calendar has something each day. Live music about 1x/​month.
When visiting, bring your relative out to the patio on the 2^nd floor. (There are 3 or more patios, actually, one of them has a coke machine and junk food, if they like that.) The nice patio I suggest is located through the dining room. It is covered, with a view of the mountains. There are 2 large seating areas where you can visit and talk. There is hardly ever anyone out there. If your relative can leave the facility, there are many places to walk to. Across Main st, you can stroll around a nice neighborhood to look at houses, plants, and get fresh air. Within walking distance, there is a Mexican restaurant with live music, bowling alley, Starbucks, Pollo Loco, a barber, a nail salon, Little Cesar’s pizza, an Equestrian center where horses are often seen, Denny’s (mom’s favorite is the dessert menu!) and much more, so there is always something to do when you visit.
There is a hair salon in the facility. They are open on Tue and Wed only. Medi-​cal pays for a basic haircut. There are other services provided for a fee.
The only reason it doesn’t get 5 stars is because I have needed to make requests for basic care such as regular tooth brushing, but I can definitely understand how things like that get lost in the shuffle. I think one gets the best results when visiting regularly and making this a partnership with the staff to alert them of any issues during your visit. My experience has been when I do have any issues, they are very attentive and work quickly to resolve the problem, as was the case with the dental hygiene situation. The staff is caring and friendly.
Tip: Don’t bring expensive clothing. Write the last name on all the tags with a Sharpie marker. The laundry staff gets 2 stars for not being able to get the right clothes back to the right person, even when labeled. My mom doesn’t care that her clothes have migrated, so I have let go of my concern as well. She often has «new» clothes in her closet and I think she kind of likes it.
Overall, I highly recommend this facility.

My nearly 89-​year-​old mother was discharged from here to home today, following a severe case of bilateral pneumonia. I found the staff to be friendly, and several nurses especially attentive to their patients. It’s been my personal and professional experience that patients (especially the oldest and frailest) do best when family makes an effort to consistently visit. You may not realize it, but staff does take notice of this. These staff have hard jobs, and so it’s particularly hard to be Ms./Mr. Personality at a moment’s notice. My mother is a retired nurse, and actually started her career as a nurse’s aide at a similar facility, and she said she enjoyed her stay at this facility.
Yes, I agree with some Unilocalers about the parking issue. Perhaps the church clergy and the facility management need to have a dialogue about how to solve it. This morning, as I was arriving to finalize my mother’s discharge, I was approached by a church staffer, who argued with me about parking where it was clearly marked as being for the rehab center. In a hurried, stressful situation, it took all my self-​control not to «go off» on him, but I had better things to do at the moment. He said he would «let» me park in that spot, and I replied that he didn’t have to worry because this was my (hopefully) last time to go there.
Overall, I’m glad my mother was cared for at this facility.

I’ve been putting off talking about this because its painful. My father was transferred here from St. Joes following a fall. He just need to rest while his shoulder healed. YES, shoulder.
He was transferred at night and I visited him first thing in the morning. He had a tray of eggs, toast etc in front of him from breakfast. I went to the nurses station and informed the head nurse that he was on an all liquid diet. She was kind of rude about me telling her and my internal alarm switched on.
Later that day, I stopped by again and he was in a lot of pain. I told the nurse ans she could care less. She said it wasn’t time for his meds yet. I asked her if she had a list of all the medications he was on. I really felt she didn’t. She said she did.
I returned that night, but he was sleeping so I didn’t stay. It was the first time I saw him comfortable since he arrived, so I left him alone so he could get rest. And YES, there was a tray of regular food next to his bed.
I went to the nurses station again and said he was on a liquid diet and this is the second time I’ve found regular food being fed to him. Again the nurse (different one) acted like I was annoying her with this info.
The next morning around 6 I received a phone call from the place, telling me he had just died.
I now take care of my mother who has health issues of her own. We are all in disbelief. Again, he had a broken shoulder when he arrived and was dead a day later.
Of course I could sue the bejesus out of them, but my mom doesn’t want the family to have to go thru that process.
In conclusion, they don’t care about the patients. Are they worse than others? I don’t know. I think the whole industry is profit-​driven rather than trying to help others.
I don’t know what else to write.

This review is from a friend who said it was important enough for me to post. Her father was transferred to this facility from St. Joseph’s in Burbank. A note to relatives who family may be transferred to a rehab facility. Do your research in advance as St. Joseph’s did a poor job of letting you know about local rehab facilities as my friend only had minutes to decide! At first glance BHRC seems old and would make you a little nervous, but don’t let the exterior/​interior scare you. My friends father was transferred at night, and he was no sooner in his room that we was attended to right away. After her talking to the admitting staff, you don’t realize what it takes to admit an patient into a facility. They are careful to put ‘like’ patients together in one room, i.e. quiet patients, loud patients, patients with similar medical problems. After her father settled in this is how she rated the service, and mind you this is only after 4 days and she will update later.
Parking: terrible, less than a few parking spaces for visitors. You can park in the residential area across the street, just read the parking signs, or if you go down the alley on the north side of the building, there is parking to the west side of the facility. Not sure who’s lot that is but it’s always empty.
Overall appeal of the facility: Good, it’s dated but it appears very clean and neat.
Admitting staff: Excellent, they answer all your questions and are always available to you.
Nursing staff: Super friendly and respectfull to patients. They are welcoming and encourage patients that they will help them to heal and go home. As far as skill level it is too soon to tell. Her father within 2 days was seen by the staff RN, dietician, social worker, physical therapist, wound nurse and many aids and attendants.
Food: Well we all know how hospital food it… by the time you get it, cold items are warm and vice versa, but they do the best they can. You have a lot of choices on a weekly basis, then it repeats. For the most part it’s not too bad. You can request almost anything you want, coffee at night after dinner, things like that.
Cleanliness: My friend is a bit of a germo-​phobe, but she said it appears fairly clean. They change bedding often.
Comfort: The aids make sure the patient is as comfortable as possible. If you need anything a press of a button gets someone there quickly
Rooms: Usually it’s 3 people to a room, so not a lot of room for visitors inside the room. There is a private TV for each patient. Behind the beds are signs that let the aids/​nurses know of any special needs or if the patient has things like hearing or vision problems.
Physical Therapy: No information available as yet.
NOTES: As with all transfers from hospitals to rehab facilities, patients and their families sometimes get lost in the shuffle as far as treatment plans and updates on patient conditions. This facility is very open to having any needs or concerned brought to their attention. There are signs posted everyone as to who you can contact. But each patient needs an advocate to help them through the process. The majority of the people in these facilities are elderly and they cannot see or hear well and that impedes their needs. So please, have someone who can communicate between the staff and the patient for an excellent outcome. We will update shortly.

So far, not so good. My aunt has been languishing in pain, and after more than a week, NO ONE has come to discuss her x-​ray. She gets more pain meds while still not knowing WHY she is in in pain. The staff is lazy, and couldn’t care less about the patients. I found a poor man, less one shoe, in the wrong room. He suffered from dementia, and I got him back to his room — I was more than happy to help, but I don’t work there. I hope that these people know that I will be reporting them to the state board.

I had to find a rehab center for my 90 year old mother who had severely broken her ankle and needed rehab to learn to walk without putting weight on her leg before she could go home.
I evaluated several facilities. The first thing I noticed as I took a tour of the facility with the director of admissions was both the staff who were smiling, friendly, talking to patients, and demonstrating polite, professional concern and interaction.
We chose this facility and it has not only lived up to my expectations, but has exceeded them. The nursing and support staff are superb! The rehab staff and rehab program is amazing! These people are dedicated to getting results and helping their patients move forward to productive lives. The Occupational Therapy program that helps people learn to cope with their limitations is wonderful.
I have had experiences with other facilities and approached this one with caution and concern. These people are doing a wonderful job.
If you wonder why not 5 stars, the facility and some of its equipment is older, most definitely working and in good condition, but older. Also the food is not bad, but rather «institutional». Both of these issues are minor compared to the fantastic people and commitment of the staff to getting people healed and back to their lives.

My recent experience with this facility earned no stars. My 80 year-​old father was transferred there from Glendale Adventist Emergency Room. He has terminal cancer and diabetes. He was dehydrated and malnourished. After six hours upon his arrival he was not fed, no IV connected, and no medications administered. The staff was relatively unconcerned and keep looking thru books and files looking for ‘his orders”. We discharged him ourselves and took him home. Even though the facility was nicely decorated and clean I wouldn’t board my dog there. PLEASE BEWARE OF LEAVING YOUR LOVED ONES IN THIS SENIOR CITIZEN «MILL» !!!

You do the research, I’ll write this review.
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I haven’t spent the hours and days at this facility I’ve spent in others. I cannot judge the overall quality of care. It is nicely decorated; shiny floors, happy bulletin boards with positive comment cards and letters; clean and neat overall in the public spaces, a beehive of care activities. When I entered downstairs, the receptionist immediately noticed me, asking if she could help. Upstairs there were residents at all levels of care, recovering from diabetes-​related surgery, some inhabiting halls motionlessly and fairly silently in wheel chairs, others participating in physical fitness song, dance and drill in the rec room. A very few complained about every minute detail, their sense of personal neglect, and burning desire to leave ASAP. We must always remember some of us go through life that way, no matter how good the care.
Many residents have earned the red, white and blue belt of physical therapy. There’s a lot of that going on. If I ever earn one, I’m asking for a WWE Smackdown champion buckle, or a pro rodeo champion’s buckle, for the humor. Maybe they’ll have them for physical therapy champs by then.
I’ve spent time visiting a care facility of this level. The «Wheel Chair Marauders,» lived there, a group of men, not totally disabled, wheeling outside to a parking lot corner, smoking and talking by the hour, wheeling back in to joke around, kind of hitting on and teasing the nursing staff, and sometimes a patient or two. They weren’t dangerous, or too serious; just bored, with higher levels of testosterone than most men in care facilities. Once reigned in those boys behaved well 24 hours or so. I saw no sign of Wheel Chair Marauders at Burbank Healthcare and Rehabilitation Center. That’s a good thing.
Speaking of parking lots, a sign near a driveway has an arrow pointing to parking in a big lot. Apparently the whole lot is for the use of attendees of the Calvary Bible Church. Every row and every Visitor’s spot was signed to that effect. It looks like there’s no room at the inn for visitors to the Burbank Healthcare and Rehabilitation Center. Street parking is more competitive than Bill Gates. You’ll have to work it here. I won’t say whether or not I sneaked a spot during non-​worship hours, or even suggest it to you. It may happen here, another detail I cannot confirm.
You’d have to compare this facility to others in the area, deciding if you want your loved ones cared for in it. At first glance, and during the time I spent, it seemed decent to me.