Suddenlink Communications

Worst Cable System I’ve ever dealt with!
I’ve lived all over the country. Boooooo!
Wish I could rate 0 stars! Get a grip Suddenlink…

I apologize for not updating this review sooner.
After a month long battle with Suddenlink that culminated with my sending an «Overnight UPS Letter» to the Senior Vice President of Operations in St Louis, MO, I was put in contact with Dawn Vidal who is the Operations Manager out of Lake Havasu, AZ.
Once Dawn got on board, through phone calls and e-​mails to me, things started progressing. She made sure that the my charges were as they had initially been quoted, she followed up with all the technicians and they made the changes necessary to fulfill the internet speed I was promised.
Don’t get me wrong… this was a SLOW and extremely frustrating process. One I’m not sure I would go through again. However, at this point I am satisfied with the service provided by Suddenlink.
My advice to anyone would be, if your paying for a service that you aren’t getting… don’t just put up with it. Don’t just settle. If the customer service people you get when you call in with an issue can’t help you, don’t stop there. Ask to speak to a supervisor. If they can’t help go higher. I say this, not for little petty issues, but for legitimate problems. Go on the internet and look up the corporate offices and take your problems to those at the top. Always remember which direction crap flows. Always down hill and not from the bottom up…
Thanks to David Giles and Dawn Vidal my previous problems were solved.

I would rate a –5 if possible! Hard to tell what their service is like when they won’t even let me hook up to it. Cable is in my front yard, but their «system» says it’s not. I said, come out and look at it, it is there! They said, «our system says no service». I don’t know how they are even in business!!!

In fairness I feel compelled to revise my review. we were having problems with I think connection timed out or something like that we called Suddenlink within 2 days had a technician there. the technicians are very thorough and very cool– he ran new cables, and now we’re getting excellent or at least much better service.

Poor service takes days for them to come out
No follow-​up call to tell you what they found and you will spend over 20 minutes on the phone trying to talk to somebody and then hang up out of frustration.
Once you finally speak to a real person you will wait another week for a technician to come to your home and have shoddy service for two weeks

THE WORST, they owed me a credit and their accounting error put as charge, they did fix it internally but sent it to a collection agency which dinged my credit and call me everyday looking for the 15.00 IDIOTS

Suddenlink is the worst business I’ve ever dealt with in my life! Frontier sold out to them and they’ve gone dowmhill since. I cancelled services on March 3^rd and they honestly pro rated 2 days billing at $ 12.50. Outrageous! On my last bill a charge of $ 3.00 extra to keep ESPN in their line up… not on my basic tv line up… but that that option was there for me. They were charging me $ 75/​mo for just basic tv. I thought they were my only choice til I found out Direct TV would only charge me $ 35 a month!

WORSE customer service I have ever dealt with. These people are a bunch of idiots at this location. When I say «IDIOT’S» I mean it!!! They put me into collections for NO reason, FRAUD!!!
They claimed I started my account with them in May, HELLO I called in to get it started for my move in date which was June 29^th, NOT MAY! MORONS!!! Our apartment changed a month before we moved, I called in and gave them my new apartment #, yah bunch of stupid idiots couldn’t even get that fixed. They left me with two accounts open, both with different apartment #‘s. SOO they sent me to collections while I am paying one account, couldn’t they have called me and told me? NO! I recommend y’all not to go to sudden link, avoid if you have other options! Bunch of idiots! My husband is currently dealing with them about removing it off collections or we are reporting it as fraud ;-) don’t go there!!!