Lowe’s

Lowes honors veterans every day of the year, not just Veteran’s Day & Memorial Day. They have a good common sense layout so things are easy to find. Most Lowes set up the same so I know my way around Lowes in Havasu, BHC, and Vegas stores

Found everything easily, the customer service is beyond excellent!
We have been making improvements to our river house, it helps going here when I’m alone all the help.

Went looking for odds and ends for the new place in Bullhead. Great selection in the lighting department, but no employees to talk to. On a separate trip went to look at appliances. We wanted to purchase a new refrigerator. We looked at what they had on the floor and didn’t see anything that would fit our space. We were in this section thirty minutes looking at appliances and never had a store employee ask if they could help us nor did we see an employee in the appliance section. We went to Home Depot and they actually have employees on the floor. We purchased there. Maybe employees should be working the appliance section at Lowes so you can sell some refrigerators.

Store generally has a good selection of items but the customer service is severely lacking. If has become that the associates are more interested in talking with each other and not addressing what the customer needs are. They management puts cashiers on Contractors desk that has no idea how to complete a delivery order or how to split a payment. The new management of the store thinks it is ok for the customer to walk out. They rather loose the sale than to reach a cashier how to do things. Customer service is definitely not what it use to be.

On my recent visit to purchase a pallet of concrete, the cashier at the pro desk had no clue how to ring it up for delivery. And split the payment I wanted to pay the delivery fee separate and not on my lowes card. To many new and untrained people working there

I wanted a Security door that was an unusual size 3×8 feet for my home, I went to Lowes online selected the door I liked, and called Lowes in Bullhead City. Steve in millworks was great, he not only had the door I wanted in stock but arranged to have it installed at a great price.

this store is a joke. you have a ⁵⁰⁄₅₀ chance of finding some one that wont give you a condescending attitude. couple of trip there and thats enough for me. hey home depot is just down the street and the people at home depot are friendly and helpful.

I’ve been here three times in the last three days and have received great service every time. On our Monday visit, Suzi in the window treatments section was very friendly and helpful. We’ve been on a super tight schedule and she was able to set up an appt to have our windows measured for next day service.
When I was there today, the guy in the doors and screens department educated me on all things window screens and although they didn’t have what I needed (apparently they don’t sell prefabricated window screens) he provided me with several option to consider.
The store isn’t super crowded and I used the self check out to pay. Several of my items couldn’t. E bagged because of their size and the cashier was very helpful overusing the register so could completely purchase.
Plenty of parking too!

They didn’t have the water filter we were looking for. Sad day!

Don’t order online for the black Friday deals. The site kept saying error but still charged my card three times for the same item. Calling the back of the card was pointless. I was on the phone for two hours with no luck. They kept transferring me to other departments and nobody could transfer me to the right person. I eventually gave up.
I did go into the store the next day for help. They refunded all the merchandise so I could start over. Then the card wouldn’t work. It got flagged and I was screwed. I wasn’t the primary and my husband was at work. Issues are not resolved and I have to go back tomorrow.
Though the ladies that were helping me were super nice and did a kick ass job and made me feel a bit better. I don’t blame them it was a site mess up. I had to buy one item with my debit card otherwise it wouldve been gone. They fixed what they could on their end.
I have yet to fix the other problems and will be going there later today. So thank you customer service ladies and to the manager you made Lowe’s my Narnia again. I was going to cut my card after my terrible phone experience. But they were so nice and took care of me. I will never order online again though.

Always helpful, clean store, best garden center in area.

What a refreshing difference at Lowe’s!
This is the second half of the saga of finding a new refrigerator after the one that served us well for 11 years finally petered out and died.
Diane and I walked into Lowe’s in Bullhead City, just passed by the lighting section on the side, and all lights in the store suddenly went out. The giant retail warehouse was pitch black, and Diane actually shrieked aloud, like when the Desperado roller coaster at Buffalo Bill’s in Primm, Nevada suddenly begins its steepest descent. But the inability to see anything at all was very short-​lived. Within moments the lights went back on, and we were able to reach the refrigerator section and look for a sorely needed new appliance. (I learned later that night that the electrical power in an entire sector of Bullhead City went out for a brief span of time, so the outage was not caused by a Lowe’s snafu.)
Very soon after our arrival at the refrigerator section, which looked like three rows of monolithic black, white, and stainless steel mini-​skyscrapers peering down without expression from both sides of a narrow aisle, a female store employee asked if we needed help. We said that we did, and another employee who was conversant in the particulars of various refrigerators was summoned and soon joined us. She patiently showed us the differences amongst the numerous machines, and we quickly focused on a few side-​by-​side models. Eventually we settled on a white Whirlpool Gold Conquest listed on a sign as selling for $ 1,299. The salesperson checked stock, and returned to cheerfully (and quite honestly) report that the model we wanted was actually on sale this day for $ 1,169. This was even a better deal than what Home Depot had offered us a few moments earlier – along with an 11-​day wait for delivery. Diane asked if she would be able to receive her retired military 10% discount, as well, and was told that she would. We were also informed that, per the store manager, although the next normal delivery to Laughlin would not be until Friday, Lowe’s would treat our lack of a working refrigerator as an emergency, and deliver a newly bought refrigerator at our home, take away the expired machine, and install the new one and its ice maker on Thursday, the very next day, and without any delivery or other added charges. We were thrilled!
The deal was quickly rung up minutes before the store closed for the day; my wife got her discount; and, because the check I wrote was for over $ 1,000, a manager was summoned to approve it; This was cheerfully done after just reviewing my Nevada driver’s license. We were asked whether we preferred delivery to occur in the morning, afternoon, or evening; said «Afternoon,» and were on our way out, headed for a late dinner.
The next morning Diane and I were abruptly jarred from our sleep at 7:30 a.m. by a Lowe’s deliveryman calling to say that they would be by somewhere between 8:00 a.m. and 9:30 a.m., to deliver our new refrigerator. What happened to the afternoon? But, who were we to complain about receiving our needed refrigerator early? So, we thanked the caller, and soon afterward prepared for the truck’s arrival.
Two Lowe’s deliverymen, with new refrigerator in tow, arrived on scene at just about 9:00 a.m. sharp. They then very professionally removed our dead machine, and with noticeable difficulty steered the new one inside the house on a hand truck, and ultimately into the kitchen, in the process clearing the front gate by less than an inch, and the front door and a hallway by not much more than that, as I watched in horror as two screws where the refrigerator’s handles would go missed my newly installed white bookshelf by only a couple of centimeters. But all unwelcome contact was averted, and the spanking new refrigerator was put in the place of the old, and powered on. The friendly and very competent deliverymen then explained where all switches were and how they worked, and even applied their own Goo Gone to remove a sticky paper UPC code and some goo from the top of our new refrigerator.
Diane and I will be shopping very soon to replace all the food that spoiled when the other refrigerator went down for the final count. That, and having a really good excuse to temporarily eat out more are about the only benefits of having a refrigerator go kaput, and having to buy a new one.