Hertz Rent A Car

Stay away!!! Extremely rude and not very helpful… Awful costumer service. The rep at the counter was rude. If you’re ever in Laughlin, please rent a car elsewhere.

This hertz is the worst!!! I work for a company that has a corporate gold account agreement with them and never have I experienced such bad customer services. Giving them one star is too generous. This Hertz is a complete joke and should be shut down!!! No customer service by the guy in the front desk and when I called and spoke to Jennifer the «senior branch manager» she was a complete joke herself.
They charged us a 199.80 in gas which in reality the van that we had was towed over to Las Vegas. It had a full tank. By the way they get commission off of fuel & service. So that was a bad move on his end. The guy also refused to release any AZ license plated cars to us. Since they weren’t going to get them back. He wanted to get us into and OLD Mazda 5 for 6 people + luggage. That poor car looked like it’s been through the ringer. I think he had to be out of his mind, after what we been through. Overall he was just extremely rude and had the worst attitude ever. Not sure why Hertz hired such people to Represent them.
I called the «senior branch manager» to let her know my situation and to file a complaint. She basically told me good luck call corporate they will just re-​rout the complaint back to me. She claims to be in the rental industry for over 15 yrs but has no sympathy and no respect for her customers. She has no sense of professionalism.
Giving this «Hertz» 1 star is ridiculous. They deserve –10. I feel bad for the people that get stranded out there and have no choice but to deal with a bunch of rude, unprofessional «representatives» of Hertz. Please do yourself a favor and stay away from this location at all cost.

We normally use Enterprise for car rentals, but decided to try out Hertz, since they had a smaller deposit amount. Staff was nice, friendly, and informative. Service was efficient… quick pick up/​drop off. Car was dependable. Not a bad experience, and now that I know how they function, we may just sway loyalty (depending on pricing) in their direction.