Sephora

This is not my usual store and I was excited to browse the different available brands, but these cast members were beyond dismissive and rude. I was completely ignored until I tried to return an item then I was treated like a leper. I thought that would change once she realized I was VIB Rouge, but it didn’t. I left my basket of items to purchase on the counter. I’ll visit Town Center or online instead.

Staff is unbelievably rude! They are more concerned with people stealing than actually helping them out. I understand that it’s their job but they need to tone it down a bit. I overheard one worker call over her headset and ask which two people she was supposed to follow around. Then proceeded to follow my friend and I around… Are you kidding me?! At least be discrete about it. I recommended shopping online or at a different location as I have never had a pleasant experience here.

some of there staff members are very nice but some are very rude. they tell you to purchase things you wouldn’t ever buy, they should try listening to what the customers needs are and stop trying to sell the brand, after all its going on our faces not theres

I love Sephora! I get almost all of my beauty products here. They have a huge selection of hair care products and the best shampoos and conditioners. I love the brand Alterna, specifically their Caviar line, and Sephora is one of the only places I can find it. I love that they will let you try samples of almost any product so you can see if it will work for you. They also have a ton of high quality make-​up and friendly employees.

Compared to the other locations this is my favorite. Why the 3 star? Because when you have a return/​exchange, they give an attitude. Also, the ladies that do the custom makeovers could do a better job!
I rarely make returns compared to the insane amount of items i purchase and have bought from Sephora! I make VIB Rouge for the upcoming year usually a 2 – 3 months into the year so by March. That should give you an idea. And when i do return, i have my receipt, box etc and end up turning around and giving them back my money. It shouldn’t even matter to whoever is taking my return because its not your business. Follow your store policy and take my return. Im not showing up with no box, no receipt, no proof of purchase etc (i’m sure they get this a lot). I get this attitude from one particular girl and even new people i’ve never seen before! Its retail… returns happen… its part of the business. Suck it up! There is one lady who I absolutely love and she is familiar with my spending problems errr habits and she is the only one i would say has helped me with an exchange/​return GRACIOUSLY.
#rant over
As far as the custom makeover, i have to drive to Lenox to get them when i need them and have to stalk this poor girl who i think is amazing to do my makeup. The ONLY person i would let touch my face at Buford works weekends only so its tough to get in touch with her. I wish there was a way to choose who we want to do our makeover but i understand they would have to link it to their employees’ schedule and thats just too much work.
Other than that, this location is okay. I do most of my shopping online and only go in the store to swatch new items or play with makeup lol. Their CS is much better than the Lenox store location or any other location ive been to. And im pretty sure ive been to ALL of them.

My favorite place ever.
Great staff, always well stocked. Even around holiday time.
Come here every three-​four months.
Biggest/​best in the state.

I think this is the best place to grab make-​up. Seriously. I am in love with this place, and I’m not a make-​up fanatic. Don’t get me wrong. I am a girl that uses make-​up, but I wasn’t into the super super good quality kind. Even my friends that are into make-​up have said Sephora is the best place for a make-​up run, and I’d agree. The associates here are friendly and knowledgable. They acknowledge your presence as you wander down the colorful aisles asking if you need assistance.
Will I return? Yes! Let me get comfortable with my $ 75 purchase from last night then I will return to explore and pick up more items. :) And as an FYI, the associates can pretty much create a sample if there is none if you’re interested in a certain product.

Stopped in to try two types of foundation. A woman asked if I needed help, so I told her the brands… and then she sort of smiled and said «Hm, don’t know!» It took me a second to realize– the woman didn’t work for Sephora, but rather for Too Faced cosmetics, and didn’t want to help me find other brands. Why is Sephora allowing brand reps onto the floor wearing the same uniform as their employees, much less allowing them to approach customers who are no where near their display?
Anyhow, I finally found the foundations I wanted to try. The first was a no-​go; at the second, an employee offered to help me apply it.
While VERY nice, the employee who helped me was wearing incredibly thick, cakey foundation and dark black lipstick. That’s totally cool for her, but I very specifically wanted an extremely light look (and told her). The woman applied the foundation and… oh, god. Not only was it OBVIOUSLY a shade too light, but she’d piled it on very very thick. It looked absolutely ridiculous– yet the woman was so pleased with her work! I couldn’t believe it. Even if she thought the thickness was okay, the super light color was incredibly weird and obvious. I looked sick.
I left without buying anything, and rushed home to take the makeup off.

I love Sephora but I dislike the in-​store experience. If you need full service in selecting items this IS 100% the store to visit. When you enter the store employees, while very polite, will be on you like mosquitoes and they will buzz around until you leave. If you’re like me and you just want to browse around, check out the latest scents, lip colors and just see what’s there this is NOT the place to go.
I do realize that everyone likes a different shopping experience. I’m not high maintenance, I like to be in a low pressure environment when I’m not at work, in-​store doesn’t provide that.
While I will stick to Sephora online, if I need full service I will run to nearest Sephora for their help and opinions. :)

Never been much of a Sephora girl, Ulta is more my price range. But I was looking for specific things that I could only get at Sephora. So I stopped in a checked them out. They were super nice and helpful and the store is very clean and organized. I just may become a Sephora girl after all! I will definitely be back!

I only shop for makeup about twice a year, and I am not a pro at putting it on. For me, less is more with makeup. With that being said, Sephora is a great store where a girl (or guy, in some cases) can find all sorts of interesting products to doll themselves up.
Although I’m loyal to M.A.C for my foundation/​powder compact and Sephora doesn’t sell their products, I like to stop in this location when I happen to be at the Mall of Georgia. Sometimes, it’s simply to try on a new shade of lip gloss since they make it so easy for customers to try whatever they want (if they have a tester available!) with the one-​time-​use makeup applicators and makeup remover, cotton balls, etc. that are free and accessible. I’m a fan of this because I don’t have to ask anyone for help. =)
Recently, my siblings and I came by during the wee morning hours of Black Friday. I hadn’t looked ahead to see what deals Sephora had for the special day, but I did end up buying something! I scored one of their $ 26 Instant Moisture Kits for a mere $ 10! The kit, valued at $ 34, included:
* Supreme Cleansing Foam (1.69 fl. oz.)
* Instant Depuffing Roll-​on Gel (0.5 fl. oz.)
* Instant Moisturizer (1 fl. oz.)
So far, I’ve tried the Depuffing Roll-​on Gel and the Moisturizer, and I like both! Since my genes have awarded me with constantly baggy, tired-​looking under eyes, I don’t really know how much the gel is helping to «depuff,» but at least it feels refreshing. The moisturizer is good for me to use during the evening when I don’t need SPF (like my regular moisturizer), and it’s long-​lasting moisture (up to 8 hours) is perfect for the cold and dry winter months. However, what I don’t like so much about the moisturizer is the fact that the scent is strong. It’s not a bad scent, but those who are sensitive to strong scents may not be fans.
If you are a frequent shopper at Sephora, be sure to get the Beauty Insider card to earn rewards. Although I don’t shop there very often, I have a card and received free gifts for my birthday (such as lip gloss one year and body wash another year) for the past few years. Also, if you lose your card, all you have to do is tell the associate that you need a new one, and they will look your information up and transfer your points to a brand new card. (Unfortunately, they don’t make/​give key tags anymore!)
Overall, Sephora at the Mall of Georgia gets 4 stars because they have plenty of beauty products and keep their store well-​organized. I really appreciate that the associates don’t bug you or make you feel guilty for trying makeup, even if you don’t wind up buying any. Additionally, I was impressed that the store wasn’t a complete mess on Black Friday morning. I’ll definitely return if I happen to be shopping at the Mall of Georgia.
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I love Sephora! They are always very nice and extremely helpful! Plus, I have been able to find some things here that I was unable to find at other stores… or I found it, but it cost more.

I love me some Sephora! Given my longtime fandom of their online stores and retail outlets, it was the first place I thought of for wedding makeup. For budget’s sake, I had decided to do my own makeup, but needed someone to show me the ropes since I’m not a natural born makeup artist.
Even though I trust Sephora, I was a little nervous about having my makeup done. The one other time I’ve had makeup applied by a so-​called professional was for a friend’s wedding years ago. I still cringe when I look at those photos and resist the urge to yell, «You harlot!» at my overdone face.
But my fear this time around was totally unfounded. Angie was awesome! She was a no-​nonsense kind of gal that didn’t make a bunch of fake conversation with me and my friend. She did my makeup and did it amazingly well, and she gave me great pointers along the way too. I was worried that there would be a ton of pressure to buy every product that she used, but she said, «Tell me what you want and I’ll grab it for you.» That’s the kind of low-​pressure sales I like.
I loved every minute of the experience, love the look the makeup artist created and I feel confident that I can recreate the look on my wedding day. Thanks, Sephora!

Love going here, I know that sounds odd coming from a guy, but I love the vast selection of Men’s higher-​end colognes, They have everything, from Gucci to Prada, to Vercace and Yves, Burberry, CK, and so on and so on. And if you cant just pick one, you can buy their Sephora exclusive sampler, and then when you decide which one you want, you bring the enclosed certificate in for a free bottle of whatever you picked!
Overall, another solid 4 out of 5.

So, here’s the thing…
I like to keep beauty super stores close, especially LVMH owned Sephora stores, I want to know their exact location in proximity to wherever I am at all times. If I need a moisturizer, and lip balm, Johnathan Product Dirt Texturizing Paste, I want to be able to run in, stock up and leave. The GA Mall location isn’t nearly as large as other Sephora stores I’ve been to.
This location is well stocked, while you cant find all the brands Sephora carries they do boast a rather large selection of Stila, NARS, Laura Mericer and Urban Decay. They’ve got a reasonable skincare section, and a HUGE selection of brushes and applicators (which makes my heart swoon).
My only gripes about this location is that its always hot, like Miami in the summer hot, humid, I feel like I’m melting when I take a stroll through the isles. And the staff isn’t particularly helpful, but I’m a self service girl when it comes to my cosmetics, I don’t usually need help picking up my Laura Mericer tinted moisturizer, I’ve got it covered.