Performance Bicycle

I had a great experience with Performance Bicycle at this location a few months back.
My bike was bitten badly by the baggage handlers at the airport and everything from frame to wheel alignment was not safe enough. On my way to the store, I got into an accident with a speed bump. After the crash, the wheel was completely out of balance, dérailleur hanger and chain-​ring was bent. The repair guy at this store took care of my bike and only charged me for rear dérailleur adjustment and wheel truing. I saw him fixing my bent chain-​ring, completely rebuilding my wheel and re-​doing dérailleur cabling. He refused to take tips I offered and told me that is what he suppose to do as a bike technician.
Everyone has different experience with this bike shop; I just want to give a compliment to the person. Too bad I do not remember his name.

Was 5 stars until I talked to Greg today. I sprained my wrist today mountain biking and my father ordered me to return my bike saying «a hobby is not worth it if it risks you not being able to go to work. You need to be an adult and think about it.» So as a good little asian child I listened and called the store and ask since it was difficult for me to drive all way across town to roswell where i bought my bike with a sprained wrist and asked «can i return my bike at this location please?» he response was so unprofessional. He said «well, technically yes you can return the bike to any location but it will affect my sales report negatively» Mind you my wording is putting his words nicer than how he said it to me and not to mention the rude attitude he gave me when saying this! I completely understood and did not go to his store location to return the bikes but
1. First and foremost, be a gentleman when you talk to a lady! Especially in the south! (I feel bad for your wife or girlfriend if that is how you talk to them to be honest since you were honest with me)
2. The way you handled the situation from the wording to your attitude was not just unprofessional.
(which makes me feel uncomfortable to go back to your store or recommend it now but also shows trashy and not class. Biking is not a poor persons sport, real rich people do not act that way or put up with that attitude or want to be associated with it. You could have said something like «I would love to help you with your return process at my store but I recommend that it would be best to do it at the location of which you purchased your bike.»
3. Selfish — your response was not just unprofessional customer service but selfish. I appreciate your honestly but the way you answered my questions had no response in regards to me but all about your consequence in the situation. You are lucky I didnt take revenge like a low class immature person and go to your store after this and that I have some class and took pity on you and drove in pain with my sprained wrist to the farther location.
I think Richard at this location is very professional and great employee… Greg, I can’t say the same. There for 5 stars for Richard, 1 star for Greg… compromise in the middle at 3 stars. I am not one to usually write bad reviews (especially when I only have 1 hand to type) but my main concern is I don’t want another woman to be treated this way because it is not fair and I believe every customer should be treated well. Bad customer service is not okay with me. Its my pet peeve.

Spent $ 300 with them in 3 trips. Service was poor every time. Poorest organizational skills I’ve seen in a service business in a while. Won’t be back. The only reason I gave them 2 stars is a decent selection of gear.

We have walked in this store 3 times and no one has ever helped us. Will take our business else where. Terrible service

Had a lousy experience here and will not be recommending this place to anyone. I am not normally one to complain but my husband and I went to buy a bike for our sons Christmas present and received the worst service we have ever experienced. So we went in and found the bike our son wanted with the help of one of the salesmen. Nice and quick. We paid for it not a problem (never a problem when they want to take your money). We were advised there wasn’t a mechanic on site to check it over so we could leave it there and come get it in a few days. We were fine with that. Then and older guy came up and said he had inspected it and there was nothing wrong with it so we should take it. Great! Not great. We waited 5mins for the salesman to go retrieve it from out the back, when we looked around the corner he was serving someone else?! So my husband went an got it himself. As I was waiting (still) for the salesman to come finish the paperwork with me my husband went to load the bike in the car. Turns out the older guy lied. No way he did a safety check. When my husband lifted the bike the seat span all the way around. He bought it back in and complained and was told the older guy wasn’t in fact a mechanic. Well why the hell would you both say it was safe to take? What if our son had been on the road riding when the seat loosened. There was no apology or anything. When we went to pick it up a week later (no phone call from them to say it was done) the seat had a rip in it. We were told that’s how we purchased it. Are you kidding me? $ 300 for a bike with a rip. I don’t think so! The treatment we received when we demanded it be changed was so rude, the mechanic couldn’t care less. I can guarantee NEVER shopping here again and NEVER sending anyone to do business with these people.

Took my Gary Fisher in for a tune up and inspection. I hadn’t ridden in quite some time so wanted to make sure it would be good to go. Dropped it off on Saturday, told it would ready Wednesday, went to pick up following Saturday. When they brough it out I could see the front brake caliper was canted wrong, at least ten degrees off. When I mentioned it, they said it was due the size of the wheel. Started rolling it forward and the front wheel would catch, brake rubbing against the rim. They said it shouldn’t do that (really, no way). Told me they would fix and «call me shortly». A week later I call them and it’s ready (supposedly). Pick it up and front caliper is still canted, they hold to the wheel size defense. At least this time the wheel spins freely. Where out to the car, load it up, get it home and give it a spin. Immediately there is a burnt rubber smell, followed by a blow out– front brake pinching the tube.
This seems like bike work 101. I don’t understand why it takes two weeks to give me back a broken bike. Perhaps they were too busy selling another guy a bike and telling him to put nail polish on the paint chips and scratches to make it «look better».
Think I’ll find another LBS. Thanks for nothing, (lack of) Performance Bikes.

Want crappy customer service from incompetent and dishonest managers? This is the place for you!!!
There are some great people who work here, who know their stuff and will go out of their way to provide superior service. However, it seems some of the managers are crooks, and their corporate CS line is staffed by ignorants. Their rules are constantly changing and their «computer system» is often broken.
These consistent one-​star reviews don’t lie:
Stay away from this place. Go to REI or a local bike shop. I shared a recent experience where they stole most of my team performance points from my account, and my local group had this to say: «told you so!»

This was a great experience for me. I had stopped by here 3 different times before purchasing a bike. I didn’t know what I wanted but they were very helpful and patient with me, putting pedals on and getting several bikes road ready for me to test drive. Richard was very knowledgeable and helpful. Erika was also very helpful and shared her experiences with me. After looking at several other shops and private sellers I came back and purchased a cyclocross bike. Greg was helpful as well this time. I purchased the service plan and have so far put about 50 miles on the bike and couldn’t be happier.
Sir Linenger Bradford

I stopped by to inquire about their prices for a bike tuneup (and while the price was significantly higher than their closest competitor) I ended up staying for the service. Andrew went above and beyond to assist me with everything I needed from information to actually helping me mount my new bike rack. He was wonderful. Ask for him if you stop by.

OMG — These people are awesome! I made the mistake of purchasing a bike @ CycleWorks, because I wanted a Trek. The older man there was arrogant, rude & actually turned & walked away mid conversation without a word. I will never step foot in that shop again & would advise others to take their $$$$ elsewhere. Now, back to Performance Bikes @ MOG, classy, knowledgeable sales people who actually seem pleased that you stopped in. They do not carry Trek, however they have several other brands that are comparable. My sister wants a Trek too, but I will bring her by Performance first & am sure she will find something she likes as well for less money. I see they’re open until 8:00 pm, so maybe we’ll do that shopping today!

These guys are awesome! My wife and I are new to road biking and they have not only been extremely helpful and knowledgeable, but whole team has been patient with us and always ready to help… from Katrina and Richard leading the charge on our group rides… to Jose and the rest of the shop in the back every time we come in for some tune up… to Greg, Sveta, and Erica on the floor. If I missed anyone, it’s not intentional, everyone has been great! Jose, if you read this, we owe a bag of Cheetos for your help today!

Getting back into mountain biking after a long break (10 yrs). Went to two other LBS and was made to feel like they could care less about my business. Stopped by Performance here in Buford (didn’t know they were there) and had some questions for the mechanic (Jose) he was extremely helpful and courteous. Then had some questions about some merchandise I was buying and was helped by Erica and again she went over the top to help me. So even though its not the closet LBS I will continue to shop at Performance, absolute best prices on top of the best customer service! Bill C

I wouldn’t call myself a cyclist by any stretch of the imagination. I’m just a guy who doesn’t really exercise but who loved riding his bike around the neighborhood as a kid, and upon finding a cheap bike at Target decided to give it another go. While Target had some of the basics, their helmet selection didn’t account for my oversized head. Luckily, Performance Bikes were within walking distance, so I went to check them out. I knew walking into the place that I’d be paying a good bit for this helmet (compared to Target anyway), but I figure buying one had to be cheaper than the hospital bills if I didn’t wear one. My main concern was being looked down on for having a cheap bike, not being knowledgable about all of it, etc. This was not the case! The salesperson who helped me find a helmet, Katrina, was very down to earth and helpful. She didn’t try to sell me anything I didn’t need, she just asked what I was looking for and we found exactly that! After making my purchase, I went back to Target to pick up the bike and when I got on my phone to write a review on Unilocal,I discovered there was a $ 6 off coupon that I hadn’t taken advantage of! That might not seem like much, but I thought I’d see if I could return and use the coupon anyway. I walked in and they honored the coupon for me without hesitation. Basically, this place is awesome. Friendly staff, remarkable customer service, and what seemed like a great selection (to be honest, I wouldn’t know). I’m no expert on bikes, but from one amateur to another, I don’t know if I would ever bother going to another bike shop.

Took my bike in after a crash to have it looked over and repairs quoted. I really wanted them to give it a once over and tell me what needed to be fixed before i left the bike but he said they usually write up the service report and you pay for it first then they will call me to let me know about any additional work. Jason was pretty adamant about signing me up for a service plan. I decided to do that because it payed for the tune up i was needing and have me half off all other services. I went ahead and payed for a fitting which i had wanted for a while. Worked out alright. I was fitted today by Brad. He did a great job. Very patient and knowledgeable. Even gave me good riding tips. I’ll definitely be back. Headed back in a couple days for a big sale.

1. Bought expensive Fuji bike on Friday from Robert & Erica at the Buford GA Performance Bicycle. Had a great time in store, great deal very happy.
2. Took bike out first time on Sunday and had a rear flat after 5 miles of pavement.
3. A few minutes later walked into store with bike and was greeted by Erica and Store Manager.
4. Store Manager told me anything could happen to a tire and I would be charged to fix it. He told me that several times. He also said I wouldn’t cost me too much. I asked him if he was sure he didn’t want to take care of his customer. His reply remained no anything can happen to a tire. He never looked at the tire or offered to. Erica stood nearby with a horrified look on her face. I told Store Manager I would like to return the bike. His reply was ok you will need to remove your own accessories.
5.Store Manager called me on my phone when I left to retrieve my receipt and said hey look I’m going to help you out «this time» and take a look at the tire but again he told me anything can happen to a tire.
5. I returned a few minutes later with my tools and receipt. Erica apologized profusely for Jason and told me he was really sorry he didn’t take care of us and offered what can I do to make you happy so you can keep your bike. I told her I didn’t want to continue my business with someone who thought customer service was doing me a favor «this time»
6. My wife and Erica eventually talked me into chalking it up to Store Manager having a bad day and I decided to keep the bike. The service tech had found a defect in the tube and replaced it. About that time Store Manager walked up and told me he noticed my tires were dirty and that if I had ridden the bike off the road I had damaged the tire. I told him the service tech found a defective tube. Store Manager walked away again and I continued to remove my accessories from the bike as I had now changed my mind again, this time with my wife’s approval.
7. Erica cheerfully and apologetically refunded all of my money and offered to see if Store Manager would give me a service contract or something to change my mind. I thought about it for a minute and gave her a hug and offered to put in a good word for her if she wanted to seek employment somewhere else. Erica pointed to the 100% Satisfaction No Hassle No Kidding sign in the store and said I wish I could have done that for you I’m very sorry. Store Manater returned to the front of the store and started with I told you I would take care of it this time and my wife asked him to please stop talking.
I intend to take my business over to REI where I should have been, where I know the employees know what customer service and satisfaction mean. It was fun having a red bike for 2 days though!
Santa John Dreggors

When I came into the store, I was greated by a friendly older man with a smile.
I was there to get my sons bike repaired. I was directed to Brad. He took his time explained what was needed. Another guy name Clayton was talking it over with Brad as well. Clayton happened to be the GM, but he was so down to earth
I would not have guessed it. He was very professional. Together they worked out a way to repair the bike in the most simple and cost effective manner.
I went to another store really fast and came back, and the bike was ready and perfect. This was my first time in any of the stores and I was impressed with this store and staff. I will be returning and I recommend others to go.
Jill

This is a new location so they are still waiting on some stock but you absolutely can’t best the staff… super friendly. They really seem to be in the «make you love cycling business» instead of the «sell you something expensive» business. I’ve never been made to feel like I wasn’t part of their club which has been the case in some other local bike shops I’ve been in. If you didn’t buy your bike there or went on all their Wednesday night rides, you were an outsider and didn’t warrant much of their time or attention, NOT the case at any of the Performance shops I’ve been to. Great folks, great brands, great products, great prices.