Pep Boys

Bad customer service… had to wait long time on line just to get someone help us and that was just the starting point of the total bad experience. Have not went back since nor do I plan to!

Just terrible. Me and my girlfriend came to get her oil pan looked at and oil changed. We didn’t get any service while standing at the register with 4 employees staring right back at us. We finally just decided to leave. She went back without me and got service. When they checked her oil they broke her dipstick and didn’t tell her. The guy taped it back together and put it back in. They told her to come back for a free new one when we go to get it the guy argues with us about it being free. Worse service ever

One of the worst customer’s service experience I’ve had Trevor was extremely unhelpful and also informed us not to come back which we will be happy to do

I scheduled an appointment for 7pm to do a Coolant evaluation because my car was preheating. I had nothing else to do so I decided to just go up there at 630pm. I waited for about an hour after the took all of my information and keys just for them to tell me that they had no technicians. I will never visit this pepboys again they have absolutely no sense of urgency maybe because a vast majority of them are young they just do not care. GO TO ANOTHER LOCATION

I went to Pep Boys to get a diagnostic test done because I was told they did it for free. Not true. They also had me schedule an appointment for a certain time, but when I got there, they told me there was 2 people in front of me. I was told it would only be a hour at the most. I finally got tired of waiting after 2 and ½ hours and told them I was not going to do the test. Then they told me they were taking it back right away. I told them I did not want the test. Next thing I know they took my car back anyway.
Needless to say, I threw a fit and got my car back and got out of there.
Dishonest. Will not return there.

Warning be very careful dealing with this location with the a/​c evaluation its a total rip off and the job Is half done. Nelson & Ivan rushed the evacuation on my car & told me everything was working fine next day I found out my compressor isn’t working came back to this location & they couldn’t explain the manager Hosea stood there & didn’t open his mouth. Avoid dealing with this location the guys are lazy and half do the job

If it were possible to give a negative score, I believe this location would definitely receive it. Approximately a month ago (10÷21÷14), I had AAA tow my vehicle to this location as it would not start for some reason. This location was new and close by, so I figured it would do a good job on my vehicle and get it in working order again.
They got the car started, that was fine, and I still never learned why it wouldn’t start to begin with (they couldn’t figure it out either). My brakes were squeaking and it definitely needed an oil change since our long drive to and from Dallas, TX, So I had them take a look at both.
They highly suggested I get brand new brakes, rotors and the like, which I was on board with. The oil change was fine, but the brakes were still squeaking when they sent me home with my vehicle. $ 555 later, I thought nothing of it, new brakes tended to squeak for the first few days or so… But the squeaking was STILL going on over a month later. Something wasn’t right.
I had stopped at a Pep Boys in Marietta (11÷26÷14) to get my fluids topped off and coolant flushed as we were going to make a 12+ hour drive to visit family in Chicago for Thanksgiving and thought it best to have them check the brakes for me…
Turns out I was charged for rotors that were NEVER replaced by mechanic Spencer Change, and was signed off by Brooke Johnson as clearly printed on my reciept. The brake pads had been replaced, but the mechanics at the #1429 location noted layers upon layers of rust upon the rotors, very well over a month’s amount, and to add insult to injury noted that the bolts were not even remotely securely fastened, with them only HALF on. Location #1064 deliberately charged me for work that was NOT done, as well as put my husband and myself IN DANGER.
The folks at the other location took care of this location’s shortcomings free of charge, but I can assure you I will NOT be returning to this location anytime in the near future, especially when the safety of their customers are not their primary concern.
Check the work done! Don’t charge for things never done.

Ok. This is my second review for this place. I came here again today to get the battery for my vehicle. Jose, the front counter associate, was very friendly and funny. He was able to assist me with looking for the battery and was very informative. He told me that it was free to install the battery. Since I don’t have any tools at home, I figured I would take him up on the offer. The shop was a different story. These guys look like they hate their jobs. There was a short Hispanic guy in the back that was rude and didn’t want to install the battery. I had a skinny black guy install it. He didn’t look much different from everyone else. He was pissed that he had to take 5 minutes from his day to install a battery. He was rude and didn’t even say «you’re welcome» or any kind of acknowledgement when I said thanks. This is the last time I come here.

I came in today for a dead battery. I also needed an oil change and a few other things knocked off my list. Robbie was at the front and helped me immediately. They took car of my car, targeted the issues (there were several) and gave me detailed explanations of what was wrong and why. My car was done and ready to go in less than an hour which was great because this was very last minute. I have to say Robbie was the best part of the experience. He was SO helpful and kind. I’ve never had this type of experience in an autobody shop. Typically, it’s like going to a janky car salesman where you feel like they’ll try to talk you into any and everything to make a buck. I never felt this way. I highly recommend this spot and Robbie for all your mechanical needs!

I started going here because of this location was so close to my work. The only reason I gave two stars is because most of their staff are helpful and friendly. Recently, I took my car in to get the braking and suspension checked out. They told me that my car needed about $ 900 of work to replace the front pads/​rotors and outer tie rod ends on my car. I called a NAPA shop and they quoted me $ 430 for the exact same work. I took a written estimate to Pep Boys and asked them to price match because an employee mentioned this policy to me and they have a sign on the service desks that they would «beat any price and give an additional 5% off.» The manager refused to honor the price match. When I took my car to the other shop, the receptionist called me about two hours after I left and informed me that my tie rods were in tip-​top shape and all that needed to be done were the front brakes and cleaning the shoes/​drums on the rear brakes. I will never take my car to this Pep Boys again.

I blew a tire on the interstate while on a road trip. These guys were open later than every one else to accommodate our emergency, and they even stayed late to finish the job. Great people, nice store, quick work!