When I was a kid, I swore I’d never get blood drawn because I always had a strange fear of bleeding out. Unfortunately, I couldn’t keep that promise to myself if I also wanted good health. I had gone to the Quest on Delaware in Tonawanda a few times and, even with an appointment, ended up waiting up to a half hour sleep and food deprived.(Darn you, fasting tests!) After visiting my PA on a separate occasion, she requested I get blood work done and this location was closest to her office. I walked in without an appointment, waited 5 minutes, and the whole thing was over with in another 5. The woman who took care of me could not possibly have done a better job. In a situation that causes so many people anxiety, she put me right at ease with breezy conversation and demonstrated real skill in how quickly she finished up. Her kindness and efficiency were so great that it compelled me to write the review now, even though this happened several months ago.