Seton Imaging

Had to come here per Mash Urgent Care’s request to have an ultrasound. Mash called to check their availability and they said there was a little bit of a wait but that they would able to get me seen shortly. I headed over to Seton Imaging and unfortunately had to wait just shy of two hours to be seen. When I had asked how long the wait was going to be upon arrival, they told me there was one person in a room as we spoke and one person in the waiting room. I asked if it was going to be longer than an hour and they assured me that it wouldn’t be. After about an hour and a half of waiting, I noticed more and more people being called into rooms that came much later than me. I had to speak up, so I went to the front desk and asked how much longer it would be. The receptionist gave me a surprised look and than in a shocking and confused voice asked if I had gone in yet. Obviously not if I am hanging out in the waiting room. With no wi-​fi and only one People magazine, the rest consisting of ESPN and GOLF magazines, I wouldn’t choose to spend my afternoon hanging out in Seton Imaging waiting room for the heck of it. After making it known that I still hadn’t been seen, I was shortly called into a room and was taken care of extremely well once I was. There was one technician performing my ultrasound and a student observing. The main technician was nice and thorough. I appreciated that she was taking her time performing my procedure and clearly explaining to the student why she was doing what she was doing. This made me feel comfortable that she knew what she was doing and that I was in good hands. The actual ultrasound took a little less than 15 minutes and after I was done with the test, I was told to head back to Urgent Care and await the results. The results came in very quickly, about a half hour wait, which was nothing compared to the poor woman in the waiting room who had been there for her fifth hour still waiting for her results. At the end of the day, I didn’t mind waiting if it meant my technician was going to be thorough and kind.

Made an appointment at Seton Imaging for a test, had to schedule a couple weeks out but I was fine with that. I called the day of around 2pm to confirm, and the person I spoke with confirmed that I was in fact confirmed for 5:45pm.
Drove out there and signed in only to find out that they had cancelled my appointment without notifying me. I found this out as the front desk staff talked back and forth about it as I stood there awkwardly at the window waiting to be acknowledged. All they came up with was that it was a big mystery as to how the appointment had been canceled but still confirmed.
They offered to put me back on for an appointment 30 minutes after my originally scheduled time, acting as if they were doing me a huge favor, since they were «already running behind.» If they aren’t competent enough to manage their scheduling and at least display a modicum of customer service in the event of a screw up I think I’ll go ahead and get my test done elsewhere.

I came here without an appointment. But I was in the area and had not been able to get through to my insurance to find out if they work together. Stopped in, very nice easy parking lot, and went to the front desk. They were so nice.
The did take my insurance, all good and asked when I wanted an appt. I asked if they had one available in the next few hours, since I was there anyway, and they were able to work me in without issue and without affecting anyone else. Always nice to have such good luck.
I found the place nice. The waiting room is large and has current magazines, as well as a TV which was not too loud, Its Olympic Season (Sochi 2014), so thats what was on, not sure what would be on any other time though.
Everyone I worked with there was plesant and nice. They gave clear direction. They were well organized. Its clean. All in all, if you have to have some tests or imaging done, coming here wont make the experince any worse. I recommend them.
4 stars for large waiting room with plenty of chairs, current magazines, tv not too loud and great parking.

This is a good place to have a test done. I did have to wait in the lobby for 15 – 20 minutes but that is minimal compared to some of the other places around here. The technologist was very friendly and professional. They do not give same day results but they did mail a copy of the report to me.