Manhattan Bagel

On a moments notice I made the decision to turn into this parking lot. Helped that I was stopped at the light and there was a spot open.
I was putting together a Father’s Day brunch so decided on an assortment of things: bagels, croissants and muffins. The selection was good without being so extensive as to be improbable. The croissants were surprisingly good as was the muffin I tasted. The bagels were fine. Nothing terrible, nothing great, but all eaten.
The employees were pretty busy when I came in but the line moved quickly. The service was with a smile. I don’t remember individual pricing, but I wasn’t surprised (in a bad way) by the total.
The 4^th star is for the easy service and the easy parking.

Horrible service. Waited 20 mins for an everything bagel. Then was told they were all out. They def had them when I walked in and before the 6 people behind me got their order and walked out. Never will I come back to this location.

Truly awful.
I came in at 2pm with a coupon for buy a half dozen bagels, get a half dozen free. I had been dreaming about rye and pumpernickel bagels for days and when I got in, there was hardly any selection. Additionally, most things were not labeled correctly (I mean plain bagels labeled blueberry, cheese rolls in the whole wheat section, really blatant stuff), so it was nearly impossible to order. As if that wasn’t enough, the cashier stood there, staring at me, blocking my view of the only bagels they had. I said, «I’m getting a dozen bagels» and she said, «Everything we have is back there» and I said, «Yes, I’m just trying to see what is there» and was dramatically leaning from side to side to see around her. She did not budge. There were only about 15 bagels in the whole store (not immediately apparent because of the rolls labeled as bagels) so this should not have been too difficult.
I ended up with mostly plain or salt bagels. The salt bagels had been baked way too close together, resulting in diamond shapes rather than round. They also didn’t lie flat which made cutting them a challenge — I had to zigzag through the bagel to try and keep even amounts of bagel on each side of my knife. On top of that, they hadn’t risen enough or were over-​boiled because they were dense and under-​cooked in the middle.
I usually go to Bagel Jay’s because it’s a regional rather than national chain, but I had the coupon and I really love either all rye or all pumpernickel bagels, and Bagel Jays only does marble, so I was hoping to have a positive experience.

This place needs an updated interior to be sure. I’ve never seen a more run down Manhattan bagel. As for the food, I love this chain but this location is iffy. They have made my food wrong many times. Today I asked for a blackberry lemonade and after I was told how easy it was to make and that they would have to make them anyway I was then told the only guy who could make them was just too busy. We were the only people in the store at the time. Instead I opted for a Carmel chiller the lady made me two mocha chillers. Manhattan bagel is a great breakfast spot! But you might want to try a location that takes a little pride in their work.

Always a delicious bagel and coffee. The day after Christmas, staff was groggy and not quite happy to be there. Kind and apologetic when something went wrong.

I love Manhattan’s food. However this location makes it not worth my chicken salad sandwich on a croissant because of the poor customer service.
Me and my two friends arrived at this location and were not greeted by the two men at the counter at all… not once… as they kept walking out and staring at us and then walking into the kitchen to do who knows what. When they were finally ready to take our order the worker, who had a dirty ponytail with no hairnet or hat, just stared at my friend with his note pad. Didn’t ask any questions except «Name». which I guess in caveman clarifies as an inquiry.
Won’t be heading back to this location. I am saddened by this as it is closest to my workplace.

Been going here for years and years. Last 2 years it is on a steady decline. Truly. HORRIBLE customer service. There are a few good, competent, friendly staff members mixed in, dan most notably. But the others? Rude doesn’t even cover it. Zero customer service skills. Unpleasant. And it is a rare occasion that this same sentiment isn’t echoed by others, either strangers in line, or other ‘long-​time’ customers who commiserate with each other.
If you dare come in the 15 minutes or so before they close, they will let you know they are unhappy about it. Your order will be bagged even if you have indicated you will be eating in — even though you will be done before they close. Vacuuming is done beginning at least a half hour before closing, no matter that people are trying to eat. And that is if there is even a chair and table to sit at, as it isn’t one of the days they decide to put ALL chairs up on the tables to vacuum at that time.
If they CLOSE at 5, then customers should be able to come in, order, sit and eat their food in peace UNTIL 5pm.
PAINFULLY slow line, even when there are only a few people in it, and then half the time, they get a simple order wrong. Not even exaggerating.
It’s very hard to believe that management cares at all, because they choose to hire these people who show nothing but disdain toward customers

This has been a bagel pace I frequently visit. The service is fast, the food is delicious and the employees here are always amazing!

Simple place to grab a cup of coffee, perhaps a sandwich and do some work. The wifi works very well everytime I’ve come here, the coffee is A-​OK and the sandwiches range from $ 4 – 9 depending on whether you want breakfast or lunch. You request a sandwich first and THEN you pay (not the other way around), so the line goes by quickly and time is saved pretty well.
I had a 3-​egg sandwich wrap with bacon and it was decent. The bacon was warmed up and not cooked fresh, but it still tasted well in the wrap.
Manhattan Bagel is no frills; great if you’re craving a bagel or in my case just need to buckle down and get some work done with some reliable wifi.

I love this place! I eat breakfast here several times per week, and I’m never disappointed. There’s an employee named Daniel who is here quite often, and he is above and beyond the level of friendliness and professionalism that one might encounter at a dining establishment such as this one.

Great customer service great atmosphere and decent coffee I came here because i was getting a drug test for a new job next door and really wanted a coffee and convienece always gets me the inside takes you back I enjoy Manhattan bagel they always have great food and great coffee. This Manhattan bagel apparently has one multiple awards for secret shoppers and the customer service they received and I can see why she was extremely pleasant she made me feel like she actually wanted to serve me. Now this experience I only got a coffee and that’s why they didn’t get five stars the coffee itself is great but I am not a fan of the fact that I need to put my own creamer and sugar in my cup and for that I only give four stars. Over all though the experience was a good one I wanted a quick coffee for an intimidating situation and it worked.

Employees take their breaks in customer area and leave the tables dirty behind themselves. A disgrace. Next employee comes out for their break — I point it out to her — and she does nothing but sit at another table to avoid the food and mess her coworker left behind.

I had a great bagel here today with the lox cream cheese. Very filling! The place also seemed pretty clean and the staff was friendly.

Was wanting a bagel and wanted to try this place out. Got a Ellis Island pastrami bagel, delicious. Also realized the place is owned by Einstein bros or its the same thing? Also the guy who served me was probably the nicest ever lol he treated me like I was the only one in the building. Like he went out of the way to Inform me that they had WiFi.
Great customer service. I want to come back here

It’s hit or miss here. It’s very convenient and close to my work so I’ll stop a few times a month. You never know if you’ll be there for 5 min or 15 min to get a bagel and cream cheese. Then I hope they put more then a tablespoon of cream cheese on the bagel! I do love their bagels but just wish it was more consistent.

Very friendly service, incredible bagels. Took a dozen to Michigan and another to Maine. When is MB coming to Maine!!!

I was working in the area today and stopped in for lunch. Staff was friendly, only had to wait a couple of minutes since there weren’t many people there. Got a great quality deli turkey sandwich on thick multigrain bread with a tiny cup of potato salad and pickle spear on the side. Was tasty, substantial, and only cost me $ 6. I didn’t get a drink or any extras. Would definitely stop again.

Bagels are good… on weekends its common for them not to have the popular bagels like plain and everything (people like bagels on Saturday and Sunday morning? when did that happen?). A little bit on the pricey side for a bagel. Not bad in a pinch and the bagels are better than any in the national chains.
I had to update and add a star… their salt bagels are incredible and horribly addicting.

I have been a Manhattan Bagel customer for as long as I can remember. Everything about the establishment has declined, however, in the past few years.
The service is painfully slow. The food is mediocre, at best, and the place is ALWAYS filthy. So filthy that I have decided I won’t be frequenting this place again anytime soon.
Suggestion to management — do a complete overhaul of your operation. Otherwise, your loyal bagel eaters will be going elsewhere.

I’m a «Bagel Jay’s» kinda gal. I eat there just about every week and I am always happy with what I get. So why did I eat lunch here today, you may wonder. Well… I was meeting a friend for a quick lunch… and (surprise… surprise) I had a coupon to buy one sandwich get one free with the purchase of two beverages (from the phone book of all places!).
This is a chain, but this particular location seems to be better than most of them. It was clean, the people behind the counter were friendly and efficient, and everything tasted fresh. I had a tuna wrap (not a bagel… I don’t know why, but the tuna sandwich comes on a wrap… perhaps I could have substituted, but I didn’t bother to ask). The tuna (white albacore) was tasty and the lettuce and tomatoes were fresh and flavorful. I appreciated the little cup of cold slaw (choice of that, macaroni, or potato salad) that came with my sandwich. My friend enjoyed her BLT.
Would I come back? Maybe, maybe not. Only with a coupon. And, only if I’m not close to a «Bagel Jays».