Hot Nails On Abbott

WORST experience ever. I walked in the man told me to sit and wait as he sat there eating food in the seat across from me. Ten mins later a woman came out of the back and they began to argue as I sat there because he was lazy… as she kept calling him. Finally I got my manicure and it looks like my 8 year old niece did it… just awful all together.

I initially started going to this shop about a year ago. I had a great experience the first couple of times I went, and I brought friends with me so they could share the experience.
The past 3 times I have gone, we have been more and more disappointed. The first time, a friend and I went for mani/​pedis. They stuck us in the pedi chairs and left us there for 3 hours !!! while they worked on other people who came in AFTER us and didn’t have appointments. We wound up having to leave before my friend could even get a mani because work called. Of course, we got charged for the more expensive just pedi than the mani/​pedi combo price.
The next time, the same friend and I went back. This time we completed our services, but it still took several hours because the owner and his wife (?) kept interrupting our services to take care of other customers. Again, we had a reservation and they did not.
Last time, I went by myself. I came into an empty shop, I told them I needed various services (mani/​pedi/​eyebrows) which cost about $ 85 total. The husband started my manicure (wife was watching tv) and had just applied the base polish when a woman came into the store asking for an acrylic nail fill ($ 14). The man STOPPED my manicure mid-​stroke and told me to go sit in the pedicure chairs while he waited on this customer. I was furious but did not want to cause a scene, so I went to the pedicure chair. The wife eventually came over (because I motioned to her that the water had gone cold) and began my pedicure. When she had finished, the husband called me back over to have my nails finished. I took the opportunity to tell him how confused I was that he slighted an $ 85 customer to take care of a $ 14 customer. Why didn’t the wife take care of her? If she doesn’t do acrylic nails, why not have her switch out to finish my manicure? I had received manicures from the wife before, why not now? That would have been acceptable instead of simply stopping my service and pushing me off to the side like I was unimportant. I had been coming here every month for the past year — sometimes twice a month — and ALWAYS spending at least $ 100 with tip.
I was informed that this was just how they did it and that next time I should make a reservation. Really? I tried that, remember?
This is meant to be relaxing. These experiences certainly have not been.