Autozone

I love that this Autozone is so convenient for me to come to. It has all of your typical car essentials here. I will say that the price for basic car wash material is a bit steep, especially the drying cloths. I’ve bought everything from car batteries, to floor mats from this place. The inside stays neat and in order. Only bad thing about this location is that sometimes the lines can be unattended to and move very slow. Maybe keeping some staff consistently on the registers while others assist customers would be the solution. But overall the staff is friendly and helpful.

I walked in here knowing exactly what I wanted to get. I needed to get my turn signals fixed — the drivers side wasn’t getting enough current and hence the blinkers were blinking twice as fast. I knew I had to fix both the sides because it would only be a matter of time before the passenger’s side would be low on current. Being Sunday, I thought it would be a little crowded but surprisingly, there were hardly 2 – 3 customers. I parked my car in their parking lot and started removing the bulbs. Once I did, I walked in the store and one of the employees immediately greeted me and was ready to help. He saw what I was holding and didn’t waste time in taking me to the section and picking out the exact same bulbs for me. He took the extra liberty of pointing out some basic facts when picking out bulbs and what I needed to look for — not knowing I already knew all this. But regardless I thought it was nice that he took the extra effort. He also handed me a pair of gloves so I wouldn’t touch my bare hands to the bulbs. I went out and fixed up the new bulbs and was good to go!
All in all, the smoothest experience I’ve had at an Autozone!

Terrible, terrible service.
I walked in there knowing exactly what I needed and wanted so I helped myself. I stood there for 5 minutes waiting to check out while several people working walked past, making eye contact and not acknowledging that I was there. It was only when another customer asked me if I was in line that someone behind the counter told me to go to a different register to check out. I stood at that different register for another 5 minutes, again being completely ignored until finally someone came up to check me out. When I pulled out my credit card, they told me «This is cash only», in a tone of voice that would make an outside observer think I was idiotic for not knowing that, as if I had already been told. I replied by letting the cashier know that the other man had told me to come down here if I was checking out. The cashier replied, again very rudely «Well he didn’t know you didn’t have cash». I replied «He never asked, he simply told me check out was here». The cashier, even more rude this time replied «Well that’s too bad, you need to go down there».
I dropped my product on the counter and left and told them I didn’t have time for this. If you’re going to be in customer service, at least make an attempt to be friendly. Hands down the worst service I have ever seen, anywhere, EVER.
Whoever manages this store– please try and get control over this haphazardly run operation. Suppose I needed actual help when I was in there? Your store is the biggest joke of a retail outlet I have ever set foot in, and you should be ashamed of yourself for being associated with it.