Ross Dress for Less

Aaackkk! This Ross Store in Buena Park is dirty and disorganized! Shoes and clothes are on the floor with employees walking around, paying no mind to the stores clutter. The snack racks by the register are almost bare. Majority of the time I always find something good to buy, but this particular store was not impressive.

It’s 9:17… The door states that they open at 9:00… And they are still not open… Forget it, I’m leaving.

My last visit at this location was March 3^rd, 2016. I’ve always had luck with this location finding great deals on women’s sandals and dresses. Also, great finds on essentials & bedding for my dogs. The cashiers and managers are courteous and helpful. The store is clean, well stocked and organized. I’m a little turned off on the limited selection of women’s tops/​blouses and pants. So, 4 stars from me.

THIS STORE IS HORRIBLE AND THE SERVICE IS WORSE.
The cashier CATALINA and manager GABRIELLA are nothing but NO GOOD, LYING, THEIVES.
Just today my mother went to buy herself two new outfits (one was supposed to be for her birthday) and was extremely excited to wear her new clothes and couldn’t wait to get home to put it on.
Only, when she got home, she discovered items were MISSING from her purchase.
She bought a new dress, THREE new pairs of sandals, a new top, and a crocheted vest, but when she came home and opened her bags, there was only TWO pairs of shoes and a top.
She doubled checked her car, as she had come straight home from the store, and found nothing.
So she called the store and the LYING DEVIL cashier CATALINA answered and said that she didn’t leave a bag behind.
It didn’t make sense.
So she went back to the store and asked to speak with the manager GABRIELLA.
When she finally slithered out the back, all she had to say was «I looked at the tapes and you took both bags and left.»
When asked if she could see the tapes, my mother was flat out denied and told again that she took all her bags.
I for one am completely shocked that there are such dishonest people like this working there. Although, after reading other reviews of this store I suppose I shouldn’t be all that surprised by this atrocious behavior.
Let it be known that the cashier and manager here like to shop with YOUR MONEY.

Worst customer service ever I was in line when I approached the cashier Esmeralda she was extremely rude, she was joking around with the manager Andre I asked her to please wrap my glass items with paper she says I don’t have any if you want to do yourself. I mean really horrible I will never be that back to the store again. I wish somebody do something about it or why do they hired these people to do customer service.

Now I have something to complain about this Ross.
So today my girlfriend was trying to reload her ross gift card. She asked the guy if she could reload her card and he said yes. When he asked Catalina the cashier next to him for help, she automatically said they don’t reload gift cards at ross.
Then I said that the other ross from fullerton Elizabeth said we can reload gift cards. Then Catalina was saying no you can’t. So after so many no’s we decided to leave and call costumer service.
My girlfriend called costumer service and asked them if ross reloads gift cards and then they checked our gift card number multiple times and then they said yes they do reload and if they’re having trouble that ross can call them and they’ll help him step by step how to do it.
So we go to ross and wait in line again and we get the same guy again and we tell him what the customer service representative said to her and then Catalina jumps in again and says that they can’t call costumer service because they don’t do that there. So she still saying that they can’t reload cards and then she calls her manager and she also said that ross can’t reload cards. She just keep on repeating it to us so we can leave the store i guess. She was very rude and not helpful about it. She didn’t want to call costumer service at all but she calls her manager, makes no sense.
So we left once more and called costumer service one more time. My girlfriend told them what just happen and they asked us to go back and hand over them the phone because either they were being lazy or just not informed how to do it so they were going to tech them because the service from the buena park ross was unacceptable. My girlfriend told her we weren’t going to back for 3^rd time because we were fustrated but she was so nice and helpful on the phone.
Then we went back to Fullerton Ross instead and luckly we got the lovely Elizabeth as our cashier. Who reloaded our gift card in less then 2 mins. She was so nice and welcoming attitude.
So overall the buena park cashier Catalina and her manager were rude and lazy. We’ll be going to the fullerton Ross now.

I hate this Ross & their ridiculous lines!!! I usually enter the mall through this entrance and see things I like, but the consistently long line always deters me from buying anything.
I just went to Ross tonight to buy headphones and left empty handed. Although there was a huge line that went all the way to the middle of the store, there were only 2 registers opened! The other registers near the mall were all closed. I stood in line for about 5 minutes and moved only a few inches before I finally gave up. The most frustrating part was watching 3 employees in the clothing aisle just standing together and chatting. YOU NEED TO GET MORE PEOPLE ON THE REGISTERS & HAVE LESS PEOPLE STANDING AROUND PRETENDING TO WORK!!!
This poor customer service is a true reflection on the horrible management. Last week, I called in to ask if they had any Betsey Johnson watches. The lady on the other line rudely told me she didn’t know. I asked her if I could talk to someone who would know. She just proceeded to tell me that she had to stay in the fitting room area and couldn’t help me. I insisted to talk to someone who could check for me. She put me on hold and I waited 5 minutes and nobody ever picked up. I called back and she picked up again. when I told her nobody ever picked up, she just started yelling about how she transferred me correctly and if nobody picked up, that’s not her problem.
I demanded to talk to the manager and she passed the phone to her coworker and just said «here you talk to her.» I asked the guy if he was the manager and he said no and put me on hold. When I finally got the manager, she told me yes they do have betsey johnson watches. I tried telling her that the lady from the fitting room was rude and tried explaining what happened but she just kept cutting me off and kept trying to get me off the phone. WORST CUSTOMER SERVICE EVER!

Horrible service! N the line is even worst! Come prepared to not even be greeted or acknowledged at All. All the staff was just talking among themselves not caring that they had a line All the way to end of the store. The cashier didn’t even give me my receipt I had to take it myself because he was too busy talking giving me his back. I’ve never been to a Ross with this kind of customer service. Not even in the ugly areas.

They have really bad customer service here! You can tell everyone working here hates their job. The cashier attending us was so rude I wish I got her name to make a complaint. The supervisor needs to train his/​her employees right in how to treat their customers.

Love the prices here! Really want this cute jumpsuit because it’s so cheap! But I’m currently standing in a line that is getting longer and there’s only one cashier. There were 2 before but one of them left as she saw the line was getting longer. Worst customer service ever. Probably just going to leave.

Horrible experience here where they make you feel like your a criminal. Working in law enforcement I was followed by the worse UC (Undercover) LP (Loss Prevention) I’ve ever come across.. I was followed by not one not two but three employees two UC LP’s & one manager I’m assuming. I wasn’t aware taking your time & being a bit picky was against the law. I’d give this place zero stars but one star was the lowest.

This place is ridiculously understaffed, the line goes around the store, and only 2 cashier’s open. They have 2 other registers towards the back of the store (near mall entrance), that are closed. I asked a staff if they could open those. She replied with a rude eye roll and «i already asked the manager» and shrugged her shoulders. Also, i saw someone ask for a price check and she said «the cashiers can do that for you» when you have a line that goes towards the back of the store, who the heck wants to go get a price check? I’d give it 0 stars, but i found really good gift ideas for my children’s teachers. Otherwise, I’d never be here again.
PS. I wrote this review and im still in line lol ive been here like 15minutes

This store is gross! Everything is out of order, 25% of the items seem to be broken, or damaged. There were at least a dozen employees in the store yet one register open. Also as I was looking at the dresses I could hear a male security guard and a female store clerk loudly discussing their favorite strip clubs, and exchanging stories about their different experiences at the strip clubs. This place is full of trash, Ross Corp should really make more site visits to their stores a little more often and unannounced.

I’m pretty sure it’s a requirement that you must be rude to work at this store. EVERY SINGLE time I shop at this location, I deal with at least one rude employee, but usually multiple rude employees. I won’t go in to details of every visit but will just give a little story of what happened tonight.
I went in to the dressing room to try on some clothes, when I came out the lady who was working the dressing rooms was not there. I looked around for her but did not see her so I put my number back and hung the clothes I didn’t want on a rack that looked like clothes that needed to be put back. I then proceeded to walk to the register. The lady working the dressing rooms chases me down and yells at me that I’m supposed to wait there for her to count my items that I brought out of the dressing room. I explained to her that I was in a hurry and she was no where to be seen. She then says again that I was supposed to wait. I told her I put my number back and hung the clothes on a rack and showed her the 3 pieces I was taking. She asked where I put the clothes and I pointed and said that rack right there. She continued to tell me that she needed to count the pieces and kept asking where I put them. I told again where I put them and she snaps at me and says «well that’s not where they go!» I had enough and said «well there is no sign telling me where to put them!» And turned and walked away before she could say anything else.
I worked in retail for 10 years of my life and have never and would never speak to a customer like that. If you need to count people’s items when they come out of the dressing room, then don’t leave the area. It is absurd to expect people to stand there and wait for you when you are no where in sight. You have sensors on all your clothing and alarms at all the doors, there is no need to treat customers like thieves.
You would think I would stop shopping here but every time I think, «I’m just going in for one thing, shouldn’t be too bad.» But nope, always wrong… always deal with rude employees. I would complain to a manager but I’m sure they are just as rude and don’t give a sh*t.

There’s never anything good at this store. It’s full of unattended children running wild and playing with the toys on the floor. Not to mention unfriendly staff. The dressing room lady refuses to help you unless you hang your clothes on the rack for her to count even if you only have one item. If you don’t catch what she said about her policy the first time, she won’t repeat herself. She would much rather roll her eyes back to the 5^th dimension than help you out. My father walked out of the fitting room after trying on a single pair of shorts and the lady kept telling him that she wouldn’t accept the shorts from him unless they were placed on a hanger and on the rack. Ridiculous.

If I could give a 0 I would. The cashier wouldn’t let me check a bag that she had just removed the pin from. I asked her I wanted to check it to see if it became damage. She said it was fine and threw it in the bag. My husband got the bag and asked me to check the bag. This upset the cashier. At the end of the transaction the lady rudely tells my husband to take the receipt. My husband asked for the receipt to be handed to him (as all receipts should be). She told him that there is a sign saying that the customer has to take their receipt as they leave! My husband told her there was no sign and that he would like his receipt. The cashier then tells my husband to walk to another cash register to look at the sign. My husband again asked for his receipt and the cashier went to the manager stating my husband had screamed at her. The manager did NOTHING! At that moment, my husband asked to return everything and the manager told him to make line. She just walked away without apologizing about the incident or hearing what happened. We waited in line again and was helped by the slowest cashier. She kept making comments about the products and just starring blankly.
As soon as we got home, we emailed Ross about their terrible service. Thankfully we got a response stating they will be looking into the matter.
We will not be coming back to this location again!!!

I very greet with Janelly. even before I am a ross fan. I don’t want to go again that stores. Just two days ago, I went to this location to retune a o’clock, a lady worker told me I need make line to retune it then I standing by the sign what write retune line. but nobody to take care me, I went to the same lady ask her, she said she don’t do how to retune even the supervisor said same. I don’t believe workers who work here only know how to sale but don’t know how to retune? what the company training?
clearly they are liar.

The cashiers are SO DAMN RUDE!!! I hate this location for it! They haven’t even given me my receipt before they are yelling (literally) for the next customer. Finish your damn transaction– treat me like a freakin customer that is spending money at your damn store, and show some COURTESY!

Surprisingly friendly service! I bought two rugs and a full length mirror for my work and they don’t let you take the carts outside. But the cashier said she would watch my cart so I could pull my car around front to load. Unexpectedly nice considering I had pretty low expectations!
The prices are always great here — it’s just a matter of having a lot of patience and sorting through all the crap to find the gems. I got a 5×8 rug for $ 25 and a 7×10 rug for $ 35 — full length mirror for $ 15. Bargains galore!

Ross to me is the lowest of the bargin shopping stores compared to tj max and marshalls. The stores are alway dirtier and disorganize. I find it too overwhelming to search through the racks and their selections seem to be of lower quality.
I usually go in for picture frames, bedding and knick knack. Not a true place for me to shop
The workers also seem to be less friendly and they usually have a security person at their doors which makes you think that it is not a safe place to shop or that they dont trust their patrons.