Radisson Suites Hotel Buena Park

I just checked into this hotel and want to leave immediately. Upon opening the door I was met with a strong stench of mildew. The carpets throughout the room are stained and coming up. When I went to get into bed the sheets on the bed are filled with holes and more stains. To top it all off the inside of the shower curtain is also ripped. Unfortunately I am with a large group if I was here alone I would have left already.

I was wavering between 3 and 4 stars but decided on 4 due to the staff being so friendly. Of course the rooms were average but they were very generous with free drink and breakfast vouchers. The bartender was fabulous and went out of his way to help us when we had the longest wait in the history of restaurant waits. So we waited 20 minutes
to get our drink orders taken, 2 cokes and a margarita. After 20 minutes the bartender asked us what we were waiting on, I told him and he promptly brought our drinks. So this has been 40 minutes with just drinks, another 30 went by, we finally got food and I boxed it right up and took to our room. I will also add there were only 5 tables of 4 people or less, waiter super over whelmed, not sure why. 5 min walk to Knott’s Berry farm and decent bathroom amenities.

This hotel is a really underrated hotel. I love this place. I booked this place through Hotwire and consider myself lucky get this hotel. It isn’t far from Disneyland and super close to knots berry farm. You could never go hungry at this hotel because the hotel is close to all the food spots.
The room I had was very spacious. There was a living room area before going into the room where all the beds are. They have a non stove kitchenette where the Mini fridge and the microwave is. The fridge has its own freezer that you can place ice cream cakes inside. Much better then the mini fridge that has the tiny section on top for a freezer. The layout of the room is great. The beds were very comfy. Easy to fall asleep. Lots of lights inside the room so it’s never dark.

Umm so let me start at the beginning, we walk into the hotel and everything seems really nice and clean and cute. Then once we’ve gotten into our room everything is fine until we notice three large spots right on our nice white comforter. Thanks Rosio who allegedly cleaned our room… Ok here’s the oddest thing… our room is very moist, from sleeping in the bed you wake up with a feeling like your clothing needs about 15 more minutes in the dryer. everything else is ok. it’s very convenient to have a shuttle directly to and from Disneyland for such a good price!

We won’t be back here, We had a reservation. They tried to put us into a drab, run down room rundown room origianlly, We asked for a room with a king sized bed. After a long wait, we were given one, The room wasn’t bad. However, housekeeping sucked, Stained,
torn linens and worn out towels. No cleaning of sinks and tubs, no vacuuming. I had to push management to send up someone to clean the room, They want you out of the room while’they clean. Maybe so you won’t see how many corners they are cutting? Our rental’car was broken into while we stayed there, Park at your own risk, burglars are around and ready to get to work. We wish we had read the recebt reviews before booking here.
isn;t free.

We stayed in room 136 and we enjoyed our stay. Super clean and staff was friendly. We took advantage of the free shuttle to Disneyland and that was great as well. Very nice bus that they have. The breakfast was delicious, buffet style. Highly recommend! The rooms are updated and the beds are so comfortable.

Very dirty, I was very upset. The sheets had stains al over them, but thankfully I travel with my own sheets. They used to have free breakfast buffet (not any more) but this place is close enough to Disney. Oh and by the way I’m still in he hotel and the manager has only given me 50% off one night haha horrible! Not coming back here for sure!

We stayed here overnight while making a yearly pilgrimage to Knott’s Berry Farm to see my pal Snoopster. It’s something like .4 miles away. We parked, got a permit and headed over. They were pretty friendly at the front desk. I made my reservation at
. I got my room for 40% off on a flash sale, and I gotta say the regular price is inflated, imo.
The lobby was nicely decorated for the holidays; we came a week before Christmas. They have a gift shop, but it’s operated by an outside owner and they have odd hours and ridiculously high prices, keep that in mind if you want snacks or Tylenol.
The pool was nice looking, but it was freezing. Same with the jacuzzi. I thought the fountain outside was a nice touch. I think the problem with this Radisson is that it’s in need of a facelift. Everything is dated. I’m sure if it was a corporate Radisson, it would be in better shape.
We stayed on the top floor. While walking towards our room I noted a fire alarm that had been pulled and never repaired. Geez. This was after we rode up in an elevator with an expired safety certificate. I think this is the problem when franchise owners get cheap on everything. Safety should always be a top concern, management is really slipping over there.
I thought the room setup was funny. The suite had a door that you could close off to give privacy to the living room and lock, but it excludes the person out there from using the only bathroom. So weird. And when we opened the sleeper sofa in the living room for my son to lounge on, it was broken. Good thing he wasn’t planning on sleeping out there. Also for a suite that sleeps 4+, the dining table only has two chairs? It made it weird to eat dinner together. And the trash can was the smallest one I’ve ever seen! We had to take all our dinner trash down to the lobby.
The front desk staff were nice. After we got to the room they called to make sure everything was ok. They were friendly at check in and checkout.
P. S. I heard a rumor that they’re building a Porto’s in the dirt lot nearby this hotel, so if it’s true, I’d probably rebook haha

The location is convenient but that’s about it. It is totally not what I would expect of a Radisson. The suite was a decent size with a bedroom and a living room area with a pill out sofa. The sofa is uncomfortable and the sheets had stains on them. The whole building needs to be renovated. Actually, it needed to be renovated like 10 years ago. The styling is way old, there is paint peeling, the stair well smelled like crayons and B.O., and the elevators are the slowest elevators ever.
The TV in the living room is a no name brand but the TV in the he bedroom is a Samsung which was nice. Not too many channels though.
The bathroom sink is tiny but the rest of the bathroom is decent. There is a mini-​fridge, microwave, coffee maker, and small sink in the living room; standard stuff with nothing to comment on.

Major Cons
1.Not good for people with strollers, newborns, toddlers inconvenient and dangerous. Poorly designed layout
2. Bad customer service by the male working there. The girl was nice
3. Plumbing issues
Pro
1. Refrigerator
2. Whirlpool but overflows almost reaching into the pool (plumbing issue)
My Horror story
Toilet over flowed at 5am didn’t put any tissue in it and the water just kept coming up. I tried to call the front desk and found out my room phone didn’t work. The guy comes to help nice but doesn’t offers any compensation just changes us to the next room at 5 am. I had toilet water all over my feet. The next room bar sink has issues. The cold water works but not the hot water. They obviously have plumbing issues but don’t want to pay to fix it. So I told the guy he needs to do something a free stay or free breakfast. Before this happened I was going to book another day not anymore with that lack of consideration. He gives me a breakfast card. It feels like I am at night club with a bouncer demanding my breakfast card. The breakfast sucked big time. Holiday inn does a way better job and selection of food for breakfast. The hot chocolate was horrible who gets hot chocolate wrong. Guess what after breakfast card doesn’t work to get back in. You think the guy would have made sure my key card before giving me another room after all the crap I have been through. you want to stay here as a couple nothing romantic I would say go but as a family the property is designed so poorly.

It is a shame that a hotel at such a good location does not have the quality you would expect from a Radisson hotel. Although the staff were friendly, the overall feel of the place was dirty and rundown. The carpets were dirty, we saw dishes from room service sit out in the hallway over night and still not removed by the time we left, the pool area needed to be cleaned, and the towels (both pool and room) were dingy. We found what looked to be reminants of food on the floor in different areas of the room when we first arrived. Because of all the reviews about roaches, we thoroughly checked the room and didn’t find anything. The bed was alright. With the other options available in the area, go with something that isn’t dirty or rundown.

I wish I could give this hotel a 1 star– but since Unilocal doesn’t allow you to do that, here we go. One would want to think that being part of radisson, you could expect to have really clean hotels and restrooms– but unfortunately that’s not the case. Let me try to list down the cons:
1) smelly rooms that have a very bad mold odor.
2) stained carpets
3) stained futons and the bed underneath was — let me say– just springs without any mattress. It was that bad.
4) cockroaches in the room — see the picture attached
5) corridors filled with cigarette smoke.
6) flush not working in the restroom
7) shower curtains hanging by the last thread — could fall off any minute
8) key card never working
9) really thin walls
Pros:
None, except for the proximity to knots berry farm.

We recently stayed at the Radisson and, while the rooms were large and the staff seemed friendly, the rooms appeared dirty with multiple stains. The cleaning crew removed dirty towels and made the bed, but I’m not sure that they did anything else.
The location is great, there’s plenty of parking, and the overall look and feel of the hotel is fine. The small things, like not providing a new bottle of water after the room was cleaned and not providing a free breakfast, is why I feel that only 3 stars is appropriate. It was fine, but nothing special.

Really? I can’t get into my room or even the pool area. I’d like to give four or even five stars… Two stars for the pool ambiance. Stains on the carpet. Sink backed up. Toilet chain came off and would not flush. Oh and the breakfast bar?!! Styrofoam plates and bowls with cheap plastic forks, knives and spoons. Not just plastic, Cheap flimsy ones to boot!
This could really be a five star hotel if the just fix a few things.
1. Card keys and door locks.
2. Real metal silverware in the eating area
3. Clean the carpets.
Just for starters.
I truly hope the owners get this and others voice their complaints.
Two stars for the palm trees.

This is interesting, this is a second Unilocal profile for the Radisson Hotel in Buena Park. If you are reading this I implore you to go find the other one because I believe this one was set up by employees at Buena Park Radisson to deter you from reading about the horrible things that happened in that hotel. Please go look at the photos of the cockroach infestation, food and county inspection report, horrible customer service, and lack of care when it comes to multiple guests complaining about problems!

This is a cheap, dirty hotel. I’ve stayed here for business periodically over the past four months. If you take a close look at anything you’ll see that it’s not up to par, given the prices charged. Housekeeping doesn’t vacuum carpeted areas, they just sweep them. Bathrooms aren’t actually sanitized, you’ll see plenty of stray hairs or other gross sights. The central courtyard has a family of opossums living near the pool. You’ll see dead roaches. It’s obvious that much of the hotel is not cleaned on any regular basis. Room service trays go uncollected for hours if not days. The staff is generally lazy and nobody cares. And it shows! Radisson should be embarrassed to call this an affiliated hotel.

Do NOT stay here! They have a RAT INFESTATION problem going back three years which is documented on health code website. They have lost their license! They are so gross and unconcerned that I personally saw several huge, bloodied (yes used on multiple occasions) Rat traps on the counter in their kitchen!!! I saw several cockroaches and the place is disgusting. They left dirty dishes containing food and beer bottles sitting in tables outside the restaurant for three days!
Our room carpet was soaked with raw sewage from an overflowed toilet. After I refused the room and was moved to another, they checked the room out to someone else! Unbelievable!
The sheets had stains, the smelly couch had stains, the carpet is beyond nasty. The sink is covered in mold as well as the AC vents.
The staff is rude and could care less about their issues. The doors show signs of forced entry.
The absolute worst run hotel in the worst condition I have ever seen.

Rod (General Manager) — It seems that you have had to do a lot of apologizing to people for all the issues they have had at Radisson, in this last year alone. This is very pathetic and not genuine! You make this apology without fixing any of the problems. People pay their hard earned money for all the listed issues and you do not care to fix the issues or really compensate someone for the horrible experience.
TO ALL ELSE– I have stayed here a total of 3 times and all these times I stayed multiple nights. Yes, it is a great setting and room layout (suite), super close to all, shuttle to Knott’s and Disney and tropical feeling removes you from the hustle and bustle of California.
I will try to keep this short, but paint a picture for you
1^st time stay– Our rooms air conditioning was not working correctly. The lowest our room ever got was 76 degrees. We called the office, they walked us through how to lower the temp (no directions and not and easy set up for some), but the room never cooled down. A man came to look at the system, showed us how to use the system (was incorrectly told), use a temperature gun to temp room and left. We had to open the windows because the room never cooled and the air was warmer than the 70 degree weather outside.
2^nd time I stayed– Injured my foot on a jagged piece of tile in the jacuzzi, multiple missing tiles. The person working the front desk, Angie, was there alone. She did not seem to concerned, call a Manager, file paperwork, offer assistance and had me limp out to the jacuzzi to meet maintenance to show them the spot. I had to warn the others in the jacuzzi about the tiles. (Still missing tiles as of April 2015)
I was contacted by Melissa A., after I complained to the Radisson Customer Service line. Melissa apologized for the issue and said she would give some points for a discounted room. I told her I think we should have a free stay at least. She then said she will give enough points to work with the point I have already (which I earned) to have a covered stay. She said for me to contact her before we came up next and she will see what she can do.
3^rd time– I called Melissa before we went up. YES, she redeemed the 2^nd stay issue by crediting some breakfast buffets, lowering room rate from $ 129 to $ 89 and decorating the front table in room with bday décor and a present for my little girl.
BUT, the first night we ate at Flora (the hotel restaurant), the food was ok. Our french dips were soaked before they hit the table and the restaurant is like cafeteria with a server and restaurant prices ($ 9 a sandwich). I paid $ 69 for 6 sandwhiches.
We were watching T.V. and a HUGE about 3 in long bug (cockroach) ran out from under my chair and toward the kitchen. I had to jump out of its way. My son was very distraught that it was in the same room he was to sleep and did not sleep well at all. I immediately emailed Melissa telling her this as well as both our TV’s are snowy screened. She asked me to come see her at the front desk in the a.m. before we left to Knott’s and called the bug a «waterbug» with explanation of why they have them.
My little girl and I went to the front desk in the a.m. She thanked Melissa for setting the room up for her. Melissa asked where we ate last night and asked how it was. She did give $ 25 back to my card for the food, lowered the room rate $ 4 more dollars and said the room would be thoroughly cleaned with the furniture moved and tv’s fixed by the time we got back from Knotts. We were rained out of Knott’s and came back to the hotel to go in jacuzzi. We walked into the room, the TV was on with no one there, our beds were made, front room looked how we left it (didn’t appear as if anyone «deep» cleaned it as I was told would happen) and our pool clothes were moved from shower rod to a pile of wet clothes on the bathroom counter.
I told my 14 year old son to go get his swim trunks on and when he picked them up, I hear a gasp and shatter. The maids had put our clothes on top of the 2 (glass) glasses on the counter, he couldn’t see they were under there and on slid off and shattered. My son was surrounded by tiny chards of glass which flew out onto the carpet as well. My oldest son and I had to help him jump out and in the process my younger son got glass in his foot. My oldest son and I started to try toget all the glass in 1 spot so the rest of my family would not get injured. I got glass in my hand and both knees (blood and bruised with pics).
I can’t type all due to limit. We had to switch rooms, have been denied reimbursement/​compensation because Rod feels they have given enough ($ 29 for food and bug which IS a cockroach, which my son and I are documented allergic to) and Rod responded to issue but was no help and basically pushed this under the rug by saying he is sorry I misunderstood his email, but no further compensation will be given. 2 injuries, 1 Cockroach and broken a/​c= they don’t genuinely care or fix the issues reported not just by me.

If you’re going to Disneyland this is a great place to stay. The rooms are nice the beds were dreamy and the complimentary breakfast full buffet I got with my reservation was fantastic. The staff at the restaurant and actually all over the hotel were very nice.
Aside from the pretty lush green grounds and pool area the resort offered us Free shuttle service to and from Disneyland. Saving us $ 18.00 a day on parking. We had two day passes so it really came in handy. With the free full breakfast and free shuttle service it left me more money for spending at Disney. Oh and if u like Starbucks there’s one almost directly across the street.
Oh and if you are going to knots or Midieval Times it’s a stones throw away.
Would definitely say again.

This place is within walking distance of Knotts berry farm, medieval times, the titanic/​body exhibit, and the large shopping/​movie theater. Our hotel room was clean and the staff was friendly.
The area can be a bit sketchy, there was a guy outside that kept asking us for cigarettes but good thing I don’t smoke and actually, neither should he.