Merit Moving Systems

This is a great company, with the exception that they charged for mattress packing boxes that we didn’t use. Normally I would say they get 4 stars for that, but because they did give us a refund for it, I am giving them 5 stars. Overall, this is a very good company that moved our belongings direct. We worked with Frank Buckley who was knowledgeable and extremely professional. He was the most professional sales rep out of all the moving companies from which we received estimates. I have since recommended him to others who need movers. Anyway, we moved about 700 miles. We got very lucky because our things were delivered the very next day! We know it isn’t typical, but we were so happy the move was so fast! Merit contracts with United Van Lines, they don’t use sub contractors either, which is what we wanted. Our belongings went from our house, to the truck, then on the road. No warehouses or double handling, which is how it should be. Merit does things the right way. Merit was so organized; every time we called them, they knew about our move and were on top of every small detail. Very impressive. The driver and all the crew were United Van Lines. Our driver, Brailey, was fabulous and kept in touch with us through the whole trip. Loading and unloading was done by him and other United people. Items carefully padded, wrapped and handled with so much care. Overall I would use this company again and I feel very comfortable recommending them. ********Tip about OTHER MOVING COMPANIES: Beware of those companies that pick up your stuff, put it in a warehouse, then deliver it two weeks later and charge you way more than they quoted you and you have no choice but to pay them $$$$ because you want your belongings. Those same companies give you appealing estimates over the phone and never come to your house. Usually they are the lowest estimate, but they charge you way more in the long run. Also beware of jerks like Bekins that say they will deliver 3 – 7 days, promise no items in a warehouse and a direct move. Then show up at your door on moving day and say,“Oh by the way a driver hasn’t even been assigned to your move… it will be at least two weeks before your things are delivered. Everything is going into a warehouse.”

Reliable, trustworthy, and professional truly describes this company. Our family has used Merit Moving Systems for years including a long haul move to Chicago. Our most recent experience was a move from a single story whole house to a second story condo. Four guys accomplished this task in 10 hours with nothing broken or scratched. The men worked non-​stop with only a couple of short breaks. Our rep John Horist and his assistant Sandy were on top of it making sure we were happy. Friends don’t waste your time with other moving companies.

This is our second move with John Horist and Merit. We used them 3 years ago and they were so great that we immediately thought of them again for this move. John’s crew also moved my mom at the same time because she was relocating to stay near us.
As before, John was thorough during both walkthrus and took good notes so items in our rental house were left behind and there was no confusion. His quote was accurate and fair and he delivered on all of the times and dates he promised. We even moved up the date by a week and he was able to do that. It took 6 guys 2 days straight to pack, load, and move us. All the guys were so nice. Not a scratch or dent on anything. All the boxes were labeled well and put in the correct rooms at the new place.
My mom, who was nervous because she’d never used movers before, had the same experience were her guys. She went from trying to put all her «fragile» things into her car that morning, to inviting them for coffee at the end of the day.
We give our highest recommendation to John and Merit Moving Systems.

My family recently moved to Chino Hills to Corona. I was referred to the Buena Park office by another office and was pleased from day 1. Sandy was very helpful in scheduling the move. The team of 4 (Eddie, William, Buny & Andrew) led by Eddie were awesome. Very professional, careful and fast! I was sceptical about an hourly charge (after hearing horror stories), but I actually came under my expected quote. Very reasonable price and no stress. No broken or lost items. I would definately use them again if I had to move. We scheduled a week before the move, and got an over the phone quote as well as an in-​home quote. Overall– excellent service.

I had a great experience with Merit Moving. They handled everything, were flexible with my needs, and sent knowledgeable and skilled drivers, who were also a pleasure to work with.

I had to move from California to Florida in November of 2013. This was a big move for me. I have a bad back so I had to be careful with lifting and such, so I was looking for a full service company. After getting quotes from multiple movers, I decided on Merit, who is a subcontractor for United.
I worked with John Horist for the entire move. He was a pleasure to deal with and one of the most professional people I’ve ever worked with.
He came by my place, made a complete inventory and gave me a quote for everything on the spot. My move included packing up everything, putting it on the truck, moving it across country, unpacking all my items and, using another company, putting everything back. All of this was handled through John, making it very simple for me. I asked for an additional service of putting the books and videos back on the shelves in roughly the order they were in the old apartment. John agreed and included that for only a small extra cost. Finally, I added a service to dissemble/​reassemble my computers and TVs for a small extra fee.
The price was better than most of the other quotes that I received.
I was nervous on the day of the move, of course, but the packers came and were extremely professional. I have some very fragile items (glass figurines) and they were very careful to pack them so they would not be damaged. It took them most of the day but I was calmed by their professionalism and willingness to explain what they were doing every step of the way.
The next day the moving van arrived exactly on time. I mean exactly, to within a minute. I was impressed. The movers got to work immediately and by mid day all of my stuff was on their truck. I signed the final documents and my part was done until I arrived in Florida.
I could have purchased an additional service of moving my car for me, but I decided since I’d never driven across the United States I’d just drive it there myself. A friend came along (she flew home after) and it made for a very pleasant several day trip.
I was surprised when the movers called me 3 days early saying they would be at my new place the next morning. I was already in Florida so that worked out great. They arrived to within five minutes of the time they said they would be there.
The next two days were predictably hectic. The first day movers brought boxes and boxes of stuff up to my place. By late afternoon they were done and everything was in the new apartment.
The next day they came back and unpacked, again arriving right on time. There were three crews for this: the person who reassembled my TVs and computers, the ladies from a service who put everything away, and the movers who unpacked it all. They worked together as a solid team and by the early evening my apartment looked great. The furniture was all exactly where Ii wanted it, the books and videos were on the shelves in more-​or-​less the correct order, all my stuff was neatly put away, the packing materials were all removed, the place was swept up and it all looked gorgeous. Best of all, there was no stress and no strain to my back.
After the move I found a couple of minor things that were damaged (a couple of hundred dollars in value) and with one quick phone call and a form, I received a check so I could get them repaired.
The move went perfect.
The packing/​unpacking went perfect.
The communication was perfect.
And even the minor damage was minimal and handled very professionally.
I am happy and would certainly use them again in the future, and recommend them without hesitation.

After multiple moves with Merit, I sincerely thank the team from the original quote with John through the coordination with Sandy and the actual move with Carlos. Great job from start to finish!

John Horist was a pleasure to deal with. My wife really appreciated his estimate, honesty and ultimately facilitating our move. Would use him again.

My wife and I recently moved from West Hollywood to Washington, DC and couldn’t have had a better experience.
Frank Buckley was incredibly helpful, responsive and worked with us to meet our budget. The three-​man crew (I forget their names) they sent the day of the move was professional, friendly and treated our belongings with great care. The front office stayed in touch with us while our stuff was in transit. Our stuff arrived no worse for the wear. A few wrinkled boxes maybe, but this was a cross country move…
We were concerned that the moving industry was full of shady companies when we began the process, but were pleased with Merit’s service at every step of the way. This might read like a dummy post written by someone at Merit, and I’m not sure how I can prove that I’m legit, but hopefully your experience will be the same and you can post as much right below us.
Patrick Caulfield
Washington, DC

I used Merit for a move from Torrance, CA to Placerville, CA and was very happy with the professionalism from the sales rep (Frank) to the driver (different Frank) and his crew.
By moving day I still did not have a place in Placerville to live, so when Frank made the drop in Placerville we had to do it at a mini-​storage. On that day it was raining and he used a couple of guys out of the Sacramento area to unload the truck.
On both ends it went as smoothly as possible. However, extra stars have to go to his packing team as they packed our belongings like they were theirs.
Thanks Merit and Team for helping with our retiremnt dream!

My experience with Merit was unpleasant. They were referred by Earl Noyes Van Lines in Maine (?). The Noyes company quoted what I thought was a next day move from SF to Bakersfield. On the day of the move – after I had totally torn my apartment down to ready for the move and 35 minutes late and counting after the 2 hour pick up window – I was told matter-​of-​factly by contracted out Merit that the delivery day would be 4 days later. When I said whoa, wait a minute, why 4 days? they gave me excuses about California labor law, vans driving slowly, you’re not our only stop, blabity blah blah blah. I was F’d. How was I going to live in an empty apartment for 4 days? They begrudgingly said they’d pay for a single night’s hotel stay because that would sinc with dates on the the vague and bloated quote for over 3 grand. I canceled the pick up and Merit was unfazed and unapologetic – easy come easy go. Avoid Merit Moving.

Excellent company! John Horist came by to give me a not-​to-​exceed quote for a local move. John is helpful and very professional. Frank and Oscar handled the move with finesse and good humor… and all without breaking a thing!
Thanks guys!