Hana Medical Group

All I did was make an appointment and I was already left so frustrated. The woman who answered seemed to be going crazy, like she was too busy and stressed.
«Let’s start with your date of birth»
Oh it’s–
«Your name?»
My fiancé started laughing like crazy because she cut me off to begin with a different question. I had an appointment this morning and I went to look for directions and saw all this reviews, I’m so glad I’m avoiding this place!

I would have given this office minus stars, however my primary physician, Doctor Chen is excellent. I feel he genuinely cares for his patients and listens to all my concerns when I come in.
Now, with that being said the office as a whole is a differ story. The staff seems unorganized and inattentive. I come with an appointment and I don’t get seen for one hour which is absolutely ridiculous. I also had asked for a copy of my receipt for a visit I had made eight months ago and said they can «try» to look for it, but even if I knew the EXACT date I had visited they might not be able to find it. I NEEDED this receipt for legal purposes and they were disinterested and showed no urge to find the documentation. So I had my lawyer contact them instead. It was a giant hassle for me. For this reason I only give this place two stars. I’m definitely switching to a more professional office.

Not clean, Dr. Samson is a joke! Find a clean, reputable Dr who cares for patients and doesn’t treat them like numbers.

I’ve been going to this Doctors office for most of my life and Dr. Chen is one of the most knowledgeable and understanding doctors out there. I’ve never had any issues and it’s always a good experience.

Fruit flies in the waiting room. As a chef I know this means long time standing water or rotting bio. They keep their vaccines in the employee fridge, right next to someone’s lunch bag (it had grease stains 0.0) don’t now if this is common place but when you can see it, it just gives you the heebie-​jeebies. Oh and if you don’t have insurance that they can over bill, good luck getting any help in a timely manner.

I came here a couple weeks ago. I was referred by my parents here since I had no home doctor I was open to coming here and hopefully the end of search for a new doctor. As I walked in I notice how empty and clean it was, I signed in on the sheet and was hoping to receive a clipboard as I did so. There was only one person there waiting and the lady on the counter didn’t even greet me or a knowledge that I was even signing in! So I went to sit down and was thinking oh she will call me up and give me it or ask me what normal doctor offices do. No I waited about 25 mins before she gave me anything. I could have been filling out all the paper work while waiting. So I said whatever I just need to see the doctor.
I don’t really care how long I wait as long as it’s under 1hr. I waited a total of 45 mins which is fine I wasn’t in a rush. Everything from there was just average and dr. chen he seems like a great doctor he would be better off somewhere else because his staff seriously doesn’t know what they are doing. I’m sorry dr. chen for the bad review but it’s mainly because the lack of effort in actually caring about your patients.
I was given a paper for my authorization and it clearly said urgent care call 2 – 3 business days and if not 7 –10 business days. So I wasn’t such a bug I called on the 8^th day and I was passed to a Indian lady there. She was absolutely no help rude and was so quick to get of the phone with me. She didn’t even ask me anything! And got off the phone really upset and just stuck in a hard place. I didn’t want to go threw the hassle and find a new place. So I waited for them to call me because that’s actually what they said they would do!
My boyfriend called for me because he thought I’m a girl they take advantage of us. He sure was right. We called on the 15 business day! And the same rude Indian lady answered. She gave him the same response except he wasn’t hanging up with out them doing anything. It’s so sad but she just was doing the authorization then because she said give her 15 mins and boom within 15 mins found me a doctor! Unbelievable the effort they put in caring for there patients as I am pregnant and have no idea what do do next besides relie on them to help me.
And just to top it off I had asked for a female ob and obviously something nearby. Yeah they gave me a number to a doctor in Huntington park!
I WILL NEVER COME TO THIS PLACE AGAIN AND I WILL MAKE SURE MY FAMILY DOSENT SETTLE FOR THIS PLACE!
unreliable, unorganized, rude, &very quick to collect my co pay!

Hands down one of the worst experiences I have ever had in my life. I gave Dr. Samson two chances. My reason for going was to find out why I have gained a large amount of weight in a short amount of time and also a loss of energy to the point where I have trouble staying awake at work. As they are taking my blood pressure and weight they ask «are you here for your pap smear» and I said «no» then they sit me in a room and I wait for the Dr. she comes in the room and looks at me asks why I’m there and sends me off to get blood work and tells me I am fat because of the medication I was on for workers compensation and tells me to stop taking the RX and go get some blood work because she won’t be able to tell me what is wrong with me until the blood work is completed. So I go get the blood work. Two weeks later I am in the office to get the results of my blood work. The Dr walks in looks at me and says I’m tired because I am obese and I need to stop eating so much. She goes on to give me an analogy of my body being a bank and that I keep making deposits of food but I don’t make any withdrawals. So I ask her if this was based on my blood work alone or outside factors since she never asked me about my medical history such as depression, anxiety, stress, and lack of sleep. She didn’t ask if only had been diagnosed with any conditions prior to my visit with her. At this point she yelled at me saying that this country has too much food and that is why we have an obesity epidemic and that is why I am fat, then as she left the room she said she would send me to an endocrinologist since she had no idea what is wrong with me. This was hands down THE WORST experience I have ever had with a Dr in my life. I wouldn’t return to this office if she was the last licensed Dr in the state of California.

I recommend this to anyone,

After reading some of the reviews on here I was skeptical about this place but decided to try it out anyways. I’m glad I did. The girl at the front desk was friendly and patient, the nurses were kind, and Dr. Chen was really cool. He seems to genuinely care about his patients. My appointment was for 9:45 am, and I was running a little late but managed to get there maybe at 9:47 am, filled out my new patient form, and was seen about 20 mins later. Not bad at all, in my opinion.
If you’re thinking of going to Hana Medical Group, don’t let these other reviews scare you away. Just see for yourself and maybe you’ll have a good experience like I did.

Appointment was at 3 and its 3:55 and still haven’t been seen. Staff looked at me annoyed when checking in. lol probably matches the annoyed voice when I made the appointment. Staff seem to be shuffling around like headless chickens not knowing what they are fiddling with. They seem to talk badly about their patients saying their name and issues. so much for confidentiality.
DONT COME HERE! DONT COME HERE! DONT COME HERE! NEVER SHITTIN BALLS AGAIN.

Staff is unprofessional, disorganized & rude! They have no clue what they’re doing they’ve made several stupid mistakes the times I’ve been there. They rarely greet you when they come in. (I’m writting this while I’m here) I just came here because they’re in my network but never again.

Do not go to this place! I have never been treated so bad. I had a very painful kidney infection and went here for a follow up. They told me to pee in a cup and then they said ok have a nice day. I was like, «What? I’m in a lot of pain and I think the antibiotics are not working. The doctor told me, «I have to wait for the results of the urine test. It will take one week.» I think my mouth dropped as she said I can’t help you until then. She then proceeded to tell me, «You have Medi-​Cal, so I can’t do anything. So Ridiculous. Trust all the bad reviews on this place and find a doctor that actual cares about helping people!

Been here for years and too lazy to find another office plus it’s open on Saturdays. Always over book then dr comes in late making every other appointment later and later. Current appointment is at 3:15 current time is 3:49 and still un the waiting room. Showed up at 3:05 signed in and noticed the waiting room was packed then asked the front desk if my daughter was going to be seen ob time told me there was 6 people ahead of me. Uh hello you should tell people they aren’t going to be seen on time. I had to leave for 20 minutes and there was still 3 people in front of me when I came back. I just hate it nobody cares like oh well buddy your SOL.

terrible service. they do not follow thru with anything. didnt get my medical records (which they had over a month to do) never contacted me regarding my bad bloodwork results. never gave me referrals requested. secretary that is rude and unprofessional (speaks ghetto) hung up on me on
not even waste your time trying to have as primary. what really took the cake was a voicemail I recieved about getting a mammogram. if they would have done their jobs, they would have known that I had one within the last year.1^st visit there, I was in horrible pain and could hardly walk due to severe cellulitis. doctor never diagnosed what was obvious and sent me home with nothing. told me I had inflammation. if I could post pics of what my legs looked like everyone reading this would question his degree. thats just the half of it. and the place was dirty.

Don’t ever never think of going there, they will take advantage of you, they will miss lead you. If you don’t have insurance you will be buried thousand of dollars.

worst place!!! I told them I only wanted preventive care and then I get a 400 dollar bill which I’ve been fighting for months! finally got it down to 100 with a upcoming refund from hana medical — but now they are saying I owed more like a year bacl?! don’t you think i should have been told about that first? I called my insurance and they told me the thing I ‘owe’ is what I’m trying to get a refund for — theve been giving me the run around for months now — terrible shady people

OH THIS PLACE IS AWFUL!!! All I went to do is have a TB test done and it took them 2 hrs to see me and poke me with the shot! OMG! I was thinking it was going to be a quick appointment and I ended up needing to cancel where I needed to be next because of the long wait time! There’s no AC and there are flies in the waiting area. The hospital just seemed ghetto and outdated. I only went here because it was close to my house and within my insurance but I definitely will NOT be returning…

The worst staff and group of doctors I have ever been to. Went for the 1^st time last week. Waited one hour before being moved into a room, waited there for another hour. The doctor was so quick and short with me she (Dr. Samson) wouldn’t even let me finish a sentance, she cut me off and didn’t even listen. she was in and out in less than 15 minutes. I still have no clue why I am having all these symptoms and the doctor wont even explain the test results. They faxed them to me like if I can read them!!! I never felt so dis respected before. I will never go back!!!

The staff here are nice and get the job done, but they usually have long waits. We’ve been going here for over 10, because it so convenient to all the doctors in one place (Pediatrician, OB, therapist, labs).
The staff is very helpful and treat you like family. Once they sent me to a office for blood work and the office didn’t accept my insurance and since it was there mistake they reimbursed me for the charges.
Also there good about emergency visit and will usually see you that day.