Truck City Ford

This was a great place to find a new truck all the staff were very helpful and willing to work with you. Eddie Haddad helped me with my purchase and he worked hard to make sure I was happy with everything I was getting.

Well this was certainly easier and more pleasant than expected! After finding the Ford Expedition we wanted online at another Leif Johnson dealership. we entered our information and got an automated response that someone would call. But instead, Eddie Haddad called and said «Hey — I see you’re in Buda too. How can I help?» He said since Truck City Ford was in the same family, so he could have the car brought to Truck City within hours so we didn’t have to drive so far. How nice! We were game. We went to the dealership and after meeting with Eddie, we worked with Maria Garcia through the test drive, trade-​in process and final numbers. We joked that we didn’t want to be there 5 hours (it always seems to take so long to buy a car, right?) but with all the Texas hospitality and chatting about everything, we felt right at home. 2−½ hours later, we drove off the lot happy as could be with a brand-​new 2016 Ford Expedition XLT. Since it was late in the night, Eddie said to come over today (the next day) and learn how to use all the features. When we arrived, everyone greeted us like we were family, and Eddie eagerly took time from his day (and he had customers waiting — I felt so guilty!!) to show us everything. He worked with me like I was the only person in his world. This is certainly a dealership that cares about what YOU want and wants to earn your loyalty. It was a 5-​star experience with both Eddie and Maria. I am confident when we need service, we will continue to be treated like royalty! Thanks guys — it was truly OUR pleasure to work with YOU!!!

We purchased a used truck, paid cash and did all paperwork, etc and never received the plates. We called the salesman and were told he was just about to call us, because he didn’t get the truck inspected before we left the dealership — which is against the law! Since we live out of town, we had to take the truck to get the inspection and while on the phone with the salesman, fax proof of inspection to the salesman and he confirmed he received it. Two weeks later, still no plates. When we call salesman back, says he never received the proof of inspection, so we send it again. Wait a week, still no plates. Call salesman back and there is another paper we need to fill out for the title, but they would e-​mail us with the link and we needed to go online to finish the registration process and then they can get us the plates in a few days. So, go online and fill in all info and it says it was sent to dealership. I then get a manager on the phone and let him know how unhappy I am about this and his salesman giving us the run around every time we call and that our paper plate is now expired by 8 days. He apologized and said that the state of Texas changed how titles were processed 2 weeks ago and they are having to go back and get customers to go online to finish their registrations — it’s been 8 weeks since we bought the truck and the state didn’t even have that process in place at that time, so someone messed up. He agreed and said he needs to train his salesman better because this shouldn’t have happened, the salesmen do not understand, but he would expedite getting us the plates. I don’t think I will hold my breath waiting for them to arrive. This dealership has lost my business forever and I would never recommend them to anyone. I’ll be traveling back to my old dealership, Team Ford in Navasota, Texas this weekend to buy my new Explorer, even though they are 4 hours away they have never messed up my paperwork or upset me like Truck City did.

This place is so weird. It had a creepy feel to it. The staff was so unprofessional and loud. Discussing personal exploits and customers (mostly me) very loudly in an office with the door open. But someone did call me after I dramatically stormed out and apologized for the staffs rude behavior so… that was nice.

The way it should be.
Straight forward, honest and accommodating. Highly recommend doing business with this dealership. This is our second auto purchase in two years. Same A+ experience
Leif Johnson — Truck City Ford and Eddie H. Our sales associate were incredibly easy to work with. Purchased a new F250 no haggle, honest and easy transaction.
Highly recommend.

Waited 4.5 hours for an oil change before I decided not to continue to waste my time or money. Thank goodness I didn’t inquire about the Expedition I was contemplating purchasing. I would hate to give them a dime since I didn’t even get a «Sorry about lying to your damn face» when I asked to get my car back rather than wait another 1.5 hours.

I wanted to write an update after my mixed buying experience at Truck City Ford. I took my truck in for its first oil change this week. Per my first post, I bought the maintenance package that included oil changes, tire rotations and all filters and consumables for 5 years or 60,000 miles. It works out to 8 service visits over 5 years. When I went to pick the truck up I was very pleasantly surprised when they informed me the first oil change was actually on the Leif Johnson dealership group and was not charged against my maintenance contract so I still have 8 service visits left under my contract. Cameron took the time to explain again what my options were under the maintenance contract and I am really happy to bought the plan.

If you’re looking for the worst service department imaginable, you’ve some to the right place! I have never experienced so many problems with a service department in my life. I have had my truck there for oil changes 3 times. The first time I made an appointment for 7:00 am, thinking that being I was the the first appointment of the day it shouldn’t take more than a half hour… 2 hours later I they were done. I thought this was a fluke so the second time… Same result. Well this morning I dropped it off at 7:00 am asking the service adviser how long the wait would be and he told me that there were 4 people ahead of me and that it would be done by 9:30 am. After I called them at 10:30 asking about the status of my truck and they couldn’t find my name in the system… I ended up giving them the VIN to track down where my truck was and told me it would be another hour before it was done. Ended up picking my truck up at 11:30 am. Their prices are usually lower than other dealers but I will from here on out pay higher prices for better service. I am almost certain the management is the problem because I have taken my vehicles several times to the Leif Johnson north location and never have any issues. If you don’t mind not having you car or truck most or all of the day go for it but I will never be back.

The service department here is super awesome. I had some issues with a van I purchased used in Dallas. Keith Anders has been my point of contact here and was a major resource for me to address the issues that came up with this diesel.
Some extra tweaking was required and Truck City Ford put me in a rental and this kept my business going at a critical time.
Prompt email correspondence and valuable knowledge about what was going on with the vehicle has led me to find the dealership and service wing I’ve found to want to continue a relationship with. It’s great to have someone to trust when it comes to mission critical vehicle maintenance.

It would be zero stars if I could. I had an appointment scheduled for 9:00 today for an inspection and 50,000 mile check up. Arrived at 8:45. At 10:00 I was told the machine they needed to do the broke down half way through the inspection process. Don’t know why it took them an hour to tell me. The 50,000 mile check up was never done and the scraped they 2014 inspection sticker off the truck. This is the second LFJ Ford location I took my truck. The company has a culture problem with after sales service.

That was easy. After searching high and low for the perfect truck and getting ready to compromise on what I wanted, I was getting ready to drive to Tyler TX to pick up my new F150. I decided to search one more time locally and Leif Johnson Truck City Ford had just the truck I wanted on their website in an «in transit» status. I called to get more details and was paired with Adam Perry as my salesman. He inquired as to when the truck would be in and low and behold it had just arrived on the lot. I went out the next morning and Adam was kind enough to come in on his day off to meet me. He did the make-​ready before I arrived and had the truck in pristine condition for our test drive. Adam was extremely knowledgeable of the truck and all it’s options and took me for a great test drive. He has a route that takes you through some rough and curvy roads so you can get a true feel of the cars handling. We got back to the dealership and after a little haggling with the finance manager over my extended warranty, we inked the deal. I was in and out of the dealership driving away in my new truck in about 90 minutes! While the dealership may look a little outdated on the inside, the staff and their process is phenomenal. I’ll be back!

Service dept woes continue.
Third time I have been disappointed by the service dept.
this trip in, I brought my truck in first thing Thursday morning for 4 items:
1) rattle in driver side door, rods from door lock had come loose and were rattling in the door.
2) popping noise upon cold start up (looked on F150 message boards and is a common problem)
3) when backing out of driveway I hear a «clunk» from front suspension.
4) the works oil change
Now I realize I am not an ASC certified tech, but I have owned ford f150s for the better part of 20 years and also do all my own «un-​warrantied» repairs. I know when crap is not right.
So, dropped it off with Alex Thursday MORNING. Described all issued completely. Saturday at 4pm I called in to check on it. Chris, said that Alex was off, my truck was assigned a tech, but had not been in for check out yet. I was reasonably upset, and Chris said «you will have to speak to Alex» and hung-​up. Nice.
Monday at 8:06 am Alex called me and said my truck was checked out and none of the issues «could be replicated.» But that he was going to have his suspension guy look at it, «just to be sure.» At 430pm I called again to check on it and it was «ready.»
Recap: no truck for 5 days, not a single call about it’s status, door still rattles, front end still clunks, engine still makes popping noise, truck was filthy when I picked it up. The oil change indicator was not reset (And I am pretty sure they did not rotate the tires, as the front rims are covered in break dust and the rear are not)
NEVER AGAIN. I will drive a 1000 miles to avoid this service department.

Do not go here for repair service. These people do not care a bit about good service or you. We wish we had read the bad service reviews, which were right on. How this service department is certified by Ford is a mystery to me. Lacking in leadership, accountability and any idea of what service should be, especially at a dealership. The staff routinely ignores everyone until you make a big effort to get anyone to even look at you. Promised calls are not returned. Questionable prices, insistence on repairs that you did not ask for while ignoring what you did ask for. Painfully disorganized, days behind the promised schedule, returned to customer with parts not in place but hanging over the floorboard, windows down and dust covered, telling customer to go find a car wash. After it was clear they were days behind and the work order was questionable and convoluted, we asked to see it to review and were told that since initial approval had been given they were not going to even discuss it! Worse, it is now clear that the Ford recall work requested was not performed. I called Ford who defended their dealer and also had no interest in accountability There are many fine Ford dealerships and over the years we have grown accustomed to them. The repair service department of Truck City Ford is like a bad movie about car repair nightmares. When there is accountability and a sincere attempt to provide service, a customer can work with a business through a few hurdles. I was astounded at the complete lack of professionalism throughout with not the least indication of wanting to do better. Without sincerity or good business practices, you just can’t let your friends go there.

Incompetent.
I own a Ford Hybrid that needs work because something is wrong with the batteries. I called last week to make an appointment and the guy told me to «just come in.» I didn’t even think of it until I hung up the phone, but he didn’t take my name down or anything. Several times during the conversation I used the word «Hybrid» to make sure he knew I had a hybrid.
Something came up the next day so I called to reschedule. This time they woman I talked to on the phone took down my name and asked what kind of car I had. I told her a «Fusion Engeri plug-​in Hybrid.» I also said the word hybrid several times throughout the conversation.
Well, today I go in, and to my surprise they don’t have a hybrid tech there?! What the heck? I said hybrid no less than 5 times everytime I spoke to these people and not once did anyone say «we don’t have a hybrid tech.»
Then the worst part was the kid that was at the counter when I walked in. Some blonde kid that spikes his hair to the center like a 4 year old just starred at me like a mouth breather as I was explaining the situation (at this point I still didn’t know they didn’t have a hybrid tech), and he replied «uh, I don’t know what you’re talking about, let me grab someone.»
Seriously? What the heck is wrong with these people and who runs this place. Despite being the closest Ford dealer to me I’ll NEVER go here, ever again.

I live about 50 miles from dealership, so our relationship started over the internet and phone. I was interested in a truck. When the sales rep contacted me about the truck he was honest and told me that it was hard to see in the pictures, but there was a decent size dent in the drivers side. I told him I was still interested as long as he could send me some better up close pictures of the damage. He said he would be sending them the next day. Next day came and I called about the pictures and they said they would get them to me and I never did. I finally got a call the next day asking if I was still interested in the truck. I replied that I was still waiting on «the pictures» they were supposed to send. I finally got a couple of pictures, but they were horrible quality, so I just decided to drive up and check out the truck. Before I came I asked if the dent was the only bad cosmetic problem. They replied yes, that the truck was clean in and out and ran strong. When I arrived the truck was in horrible shape. The exterior, besides the dent, was thrashed and should have been buffed and waxed by a professional. The interior had dog hair throughout the cab and smelt of dog as well. Very dirty interior, but with a couple of hours of elbow grease and some commercial cleaning equipment and chemicals the truck could really shine up nicely. I took their word as they explained they had just gotten the truck. Which was a little true, but I was still disappointed. They knew I was a serious buyer and should not had let me drive all that way until they had deeply detailed the truck. The other big thing was they said they had driven the truck down from their other location. No worries about that except when I popped the hood there was no air intake. The shroud was mounted, but there was no ducting or filter. They did immediately write a ticket and had an intake installed the next day. We ended up meeting in the middle on a price and both me and the sales rep seemed to be happy. The deal was we would get the paperwork started and I would be back the next day to finish and odd end paperwork and they would have the entire day to detail the inside and outside of the truck. Even though the cosmetics are not the major reasons for buying the truck it was so dirty that it absolutely needed an experienced commercial cleaner to handle the inside and outside. The next day I drove another 50 miles to the dealer to get the truck. The anticipation was exciting as I knew the truck had a lot of potential to look like a completely different truck with the proper cleaning. I was also assured the truck would look spectacular. Brodie, the sales rep, explained the day before that they had a crew of cleaners that were amazing and could get the truck looking tip top. When I got there I was greatly disappointed. The smell of dog was still there. The dog hair was still there. The interior looked like someone may have sprayed down and wiped the dashboard, but that would be saying a lot. The exterior looked like they wasted a bottle of tire cleaner on the walls of the tires to make the truck exterior look good. No polishing had been done, no waxing had been done. No effort was made as promised. I was very angry. Being in the military I have a great deal of patience and did not over react. I was so upset I just wanted to get off the dealership property before I caused a scene. Even the sales rep Brodie was embarrassed. He pulled out some of his own interior cleaner and started to wipe down the interior. I asked him to stop because it needed to be scrubbed by a commercial cleaner not a simple spray and wipe. His efforts were noticed, but not needed. He even game me a couple bottles of the cleaner to take with me. Which was a nice thing to do, but no consolation to the horrible effort on the dealerships part. I have had a couple quotes done to get the interior and exterior cleaned and polished. It is going to cost me around $ 450 out of my pocket to get done what the dealer promised would be done and did not do. Overall, I am very disappointed in the dealership. Happy with the efforts made by Brodie. I would have thought about doing more business with them had they offered to let me leave with the truck and they would reimburse me for paying a commercial cleaner to do the work that they should have done. That is the only thing that could have made it right. Until then I would definitely not do business with them again. It is not the way you are supposed to do business with your customers, especially when they are the ones making a bigger effort to do business with you then you are with them.

Service is a joke. Took my truck in for repairs and it sat there a week because the assigned service dude went on vacation. After that, they didn’t reach out at all, I had to call over and over.
Decided to trade it in and buy a used vehicle and that has turned out to be just as much a joke. HIGHLY unprofessional and empty promise after empty promise. It is now three days after I signed for the vehicle and I am STILL awaiting delivery.
Never deal with them as they very much perpetuate the stereotypes of shady auto service and sleazy used car salesmen.
Only good thing about them is Drew in parts. Otherwise, avoid them and go elsewhere.

What a waste of time and gas. They get you with their «online» inventory and then tell you that its already been sold but they have one like it when you get there. Drove to Buda from North Austin the first day and the car that was there was not what i was looking for. They said that they had one at another store and that they would transfer it over and I could come out the next day. Not wanting to waste my time, i asked for the sales rep to call me first to make sure it is worth driving out there for. When I was there and she pulled the car around, it was NOTHING as what was described to me on the phone just hours earlier. Even down to the obvious. I was told it was a LIMITED and it was an SEL. When brought up to the sales rep, she looked so confused and was like, but this is a beautiful car instead of acknowledging that she bold face LIED to me over the phone.
DO NOT TRY TO BUY A CAR HERE. IT IS ALL A WASTE OF TIME.

What a horrible car buying try. I actually found a vehicle I wanted online and went there to buy it… assuming I liked it after driving it and looking it over. I test drove it, liked it and told them to work the numbers up. We settled on a price and I was ready to buy.
They then decided to come in with a hard sale on GAP insurance and extended warranty. I declined both but they continued to refused to let me decline those options. I had over 10k in equity and they still pressed to sale me GAP insurance. I asked them several times to stop talking about GAP insurance and Warranties because I will not buy them and do not want them.
They refused to stop pressing even after telling the sales person and some manager to stop pressing the issue.
They didn’t stop so I left and went to AutoNation Toyota, bought a new truck, spent more money, bought the extended warranty and have never had a better buying experience then while at AutoNation.
The guys I worked with at Truck City Leif Johnson in Buda were completely unprofessional and disrespectful.
I am still perplexed they lost a $ 32k sale at the end of a month over pressing to sale $ 599 GAP insurance and a $ 2500 warranty.

I cannot tell a lie, like Lincoln… but I need to finally revise these reviews… I had a rough start with Truck City in the beginning back in 2011 but things have gotten better. I won’t emphasize what the issues were because they are resolved now.
Gray is very kind and does an impeccable job with his follow ups. Mike is also great. Yes, I had to take my husband’s car there a few extra times but it is better than it would have been to take it elsewhere. We won’t even go to the dealership where we bought our cars because they have had our cars there for several days and they did no work on them (I have proof, and it is just too nuts to get into so I won’t). That was the whole reason we brought our cars here instead…
The staff does everything they can to be accomodating. They all seem honest. They try very hard. I only deduct a star because we have to go out of the way to get here and sometimes they are so backed up that it takes them a while to get to your car, but that is not a bad thing for them.
This is the dealership located accross from Cabela’s just fyi.

My brakes went out near their driveway, so I took my Chevy truck there because it wasn’t safe to drive it further. They said the hydraulic control module had gone bad. They said the part retails for $ 1400, but they could get it for me for $ 1100.
But I had just had this part replaced, and it was under warranty. So I had the truck towed to Chevy. They said a brake line had come loose, and they tightened it. Brakes work fine now. They also said that if I had needed the hydraulic part, it is $ 800!
So clearly, Truck City Ford was trying to take advantage and rip us off. BEWARE!