AT&T

Less than helpful is being kind. Waited patiently while the 2 employees were helping other customers. We were finally acknowledged 5 minutes after being the only other customers in the store. When both employees were finally free, one decided to help someone who was clearly not next in line, but appeared to be «their people» ft heir words, not mine). The only other employee said he would help us after he «checked everyone else in.» Apparently checking people in includes having a detailed 5 – 10 minute conversation with each person in the store. The only time I witnessed any sense of urgency was when he was helping us. I needed to transfer an existing phone number to my new AT&T phone which seemed to be a real brain buster for the employee Mike. I asked if I could use their wifi to backup from my iCloud. The response was that I could try to use wifi from a cornering restaurant or store, but that they do not have wifi. Yes… AT&T WHO PROVIDES INTERNET AND CELL PHONE SERVICE DOES NOT HAVE WIFI. The other issue we went to the store for was that the brand new phone my boyfriend had received in the mail kept turning off. No concern or suggestions were given, except to just keep the phone and see if it keeps happening. What a waste of time. Thanks for all the help!!!

Very rude. Worst customer service I’ve experience in a long time. Do your self a favor and go to Apple or best buy.

I picked up a new fitbit from the AT&T store here a couple weeks ago. It’s located near Zoe’s kitchen, Cosi and Bertucci’s in Bryn Mawr, right off of 30.
I don’t get into the AT&T store often… or any cellular store for that matter… I get my phones thru work, but wanted to pickup a fitbit and they carry them here…
Seemed like the worker to customer ration was about 5:1. There were only 2 customers but a plethora of guys working\hovering. Not sure why they needed so many, but I was quickly greeted and started working with Ken (who introduced himself to me asap, as Nando mentioned, they know customer service here!) on my purchase. He was very knowledgeable about the fitbit and even called over a coworker that happened to be using one of the devices. Nice that I could ask him questions as he has been using it for a while… nice that Ken knew he had it, and nice that he came over to show it. Good teamwork by the sales force!
They weren’t pushy sales guys, but happy to make a sale. They all carry iPads and can basically check you out from anywhere in the store they have an iPad handy… which was pretty cool… no checkout line! I ended up getting the fitbit Flex based on my discussion with Ken. This model has no display to break and is a bit smaller than the «display» model for the same price. And Ken is right, I’ve been wearing this to soccer without any issues! My previous pedometer lasted about 55 minutes compared to the fitbit flex!

Waited an hour only to find out they were out of the iPhone 5c… Asked why they didn’t tell us that when we signed in and the immature kid they had managing the place told us it was our fault… (Why would we assume they would be out of such a common phone this long after it was released when no other place is out of the phone??) Just buy it from an apple store – it’s a much more rewarding experience…

Well my first visit to an AT&T store went very well in my opinion, with this I am closer to making my decision. I forgot this place was even here, if it wasn’t for me wanting to hit up a little Cosi action. Sometimes the «proverbial itch» for coffee has its rewards.
I came in to a lively store, with thoughts of:
A) This could be a good sign, where people are getting questions answered and subscribing
or
B) They are here for someones head, filled to the gills with complaints and issues.
The answer was A by the way, and I couldn’t agree more with satisfaction I received from Dan. This is a sure sign of the cellular phone gods from above, AT&T has the right attitude.
Dan greeted me, welcoming me to AT&T and right off the bat he stated his name, and if I had any questions just come on by. He actually let me peruse the store without hanging over me like a seagull waiting to be fed. This is another reason in my book why to come here, I said it before «Hassle Free ». Plus he was a jokester when I said to him «Happy Mothers Day ». He got the joke, he didn’t get offended, he had a rebuttal of his own which I thought was great.
He helped me, just as I received at the other location I went to a few weeks ago. Dan even went into a little more depth with me in trying to find what will suit me better. Asking «What am I looking for », showing me actual items that I had mentioned. OK I don’t know what the flavor punch is when these guys are getting trained, but it is working. Dan actually listened to what I said, what my needs were, in usage, durability, service, and features I would need.
These guys all work on commission, we all know that, but they all work as a team. The line of work I am in we value team work, we want things to go smooth, fluid with no bumps in the road. If it takes a little more time in doing the job, there is a reason. You want the job done right, not half assed, where you will be getting more complaints.
I couldn’t get the phone today seeing I had other priors in mind (Mothers Day, mom was going to get pampered). Dan and the crew were OK with it, I will be coming back here though to acquire their services.
If you want to be treated right, if you want to be heard and listened to with the right reasonable answers then this is the place. If you want the same old chatter, with the forcing you and degrading other businesses, got to the other guys.
Great crew, I will return to be a subscriber, AT&T you won me over.