Dunkin’ Donuts

My best friend and I went to DD. I ordered a breakfast combo. We changed our minds and asked if I could cancel the order. No problem per the nice young lady. She offered a refund or to write my name down so I could redeem at a later time. I opted for the later. 2 days later, we went back. I explained about the credit. My order was incorrect when it arrived. It was corrected in a timely manner by Frank. He was respectful, didn’t argue, didn’t make faces, etc (which seems to be the norm here). We complemented him on his all around service, attention, and attitude. We stated that he should be made a manager. He stated he had just been promoted. Congratulations to DD for recognizing the potential in Frank! As business owners ourselves, it was nice to receive this kind of service. Kudos to young Frank’s parents for raising such a respectful son!

Every time I go the ice-​coffee is water down & taste gross… They never put what i request… Customer service sucks… rude and always without fail get my order wrong at this location causing me to go back and waste time… if i can give no stars i would…

Are you aware of the fact that the donuts and other food at dunkin donuts are delivered frozen and re heated at the store? Nothin like the taste of a frozen donut to get your day going.

Being born and raised in New York, I LOVE Dunkin donuts. Lived the past 4 years in Cali, no Dunkin donuts there. Been in southern Texas for 7 months now and no Dunkin donuts and now finally!!! So, so, SO happy! Now I will tell you something-​the doughnuts here are NOT like the ones sold in Shipley’s, HEB, etc. that are really soft and super sweet, we north easterners don’t like super sweet, melt in your mouth, super super soft doughnuts so if you are looking for that, this isn’t the place. Also, love their coffee b/​c Starbucks is too bold/​strong for me. I feel like a little bit of home is here with me now :-)

We finally got one here in Brownsville! The donuts are good and nothing to exaggerate about! But the coffee is woooow! Good taste and less expensive than Starbucks! Im yet to try their food menu but will probably do that in the weeks to come. Two thumbs up!