General RV Center

We were passing through on our way from Virginia to Northern Michigan. We were having issues with our jacks. I was getting low voltage warnings which would prevent the jacks from retracting. We have the Atwood Level Legs which are electric. I suspected that our batteries were getting low and we wanted to get it checked out before moving on. We noticed that we were very close to the General RV service center in Wayland MI. I called before they opened and left a message for the Service manager Tony. My first surprise was that I got a call back very shortly after they opened. Tony had passed on my request to Trevor and asked him to call me back. I explained the situation and Trevor told me to bring it in ASAP. They had a full load but he said they would try to work it in. We brought it over and then went off to take care of a few errands. They were working on it when we returned. This was the second surprise. Very shortly after Trevor came out and let us know that they checked out the batteries and the jacks and all checked out. We were really pleased with the news. We thanked them, paid our bill (which was very, very fair as well), thanked them again and then went on our way. We did not buy our RV from them and we have never done business with them previously. We just showed up and we were treated like a desired customer. It was a fantastic experience and I would highly recommend this place and this team. My hats off to Tony, Trevor and their team!
Thanks again!

My family and I were camping at a State Park in July when a storm severely damaged our awning. I had never been to General RV before, but when I called around to find someone to repair our camper I found that most places were booked a week or two out for service work. General offers a same day service for a limited number of «emergency» type repairs. I brought our camper in and our damaged awning was apparently the exact type of repair that they intended this special service for, as I saw them turning away other customers that were there first because their repairs weren’t really going to keep them from camping. They got our awning fixed that morning and I was back at the campground by mid afternoon. General RV’s service definitely saved my camping trip!

The people are all incredibly friendly and helpful. Parts and service people went above and beyond. Please look at the people who helped me, they deserve recognition! Sales people are available but not pushy. Please look up who assisted us when we were there and recognize them! Only down side is that your labor rates are pricey. Thanks for the great service!

Fast & efficient service. Great staff. Reasonable prices. It was my first time working with the service department. I love the «while you wait» service!

This was my first visit to General RV. I initially had an issue that I talked to Rich in service about on the phone. I could not resolve that issue and consequently brought the coach into General RV. The way Rich handled my issue made me feel like a king! He, along with the technicians were professional and EXTREMELY accommodating.

I attempted to purchase an RV from them, I even signed their purchase contract and provided a deposit. When they could not finance me through their lenders they sold the RV to someone else without even a call to inform me of the situation. I would have financed through my bank or paid cash, but they sold it out from under me. What they did is unethical and likely illegal considering that there was a purchase contract in place.
These people only care about the money, they do not care about the customer or ethics! Greedy, Greedy, Greedy.. .. Stay away from this company!

This is a first class place. I recently rented an RV from General RV for a Michigan vacation. The RV they provided was brand new and in fantastic condition. Their service was second to none, including a 24 hour hotline for help with the RV which I used on a couple of occasions. I would definitely rent from them again and would recommend them.