USPS

I don’t know why, but the employees here always act like serving is an inconvenience. They are rude, huffing and sighing or using a nasty tone when packages are dropped off within 15 minutes of closing – and these are pre-​paid!
Several times I have dropped off packages that don’t leave the location for several days. I had dropped off two packages at the same time to the same address, & one didn’t make it out with the other – resulting in a very upset customer not receiving all her items for a huge event. Disappointing!

I have only been here on a few occasions, mostly to send the random package, I like that this location has one of the automated machine (the post office closest to me does not…)
But what I wanted to highlight was the fantastic customer service my husband and I experienced when we went here to get our passport applications submitted, the representative we worked with was awesome. She was fast, friendly and knew exactly what needed to be done so we were in and out super quick! She even gave me the follow up forms and explained what I would need to do once I changed my name, perfect. I hope every experience here in the future is just as good. She should train everyone.

Today I received the BEST customer service I have ever received from a post office. and it was Brownsburg. I was attempting to track a package that went through UPS SureShip… a UPS package that ultimately drop ships to the local post office for delivery. The delivery date changed three times on my internet tracker, so I called Brownsburg Post Office. Not only did the gentleman, Chip, listen to my problem, he personally took it upon himself to look into it… RIGHT THEN! When he could not find any evidence of the package, he took my phone number and looked again. After that attempt was futile, he told me he had four sorters coming in very early in the morning and they would look again for it and he would call me as soon as they figured out if it was there.
After talking to him, I called UPS. Long story short, UPS had lost the package. I called Chip to let him know and thanked him for his incredible customer service. He then told me that when I get the tracking number for my replacement package to call him and let him know so he could call me when the replacement hit the distribution center. That is a phenomenal example of going the extra mile!
Kudos to Brownsburg Post Office and Chip!

This sorry excuse for a post office is the reason why the post office has a bad reputation. I don’t have any troubles at all with any other post office except this one. The service here is rude, condescending and downright stupid! I’ve gotten better service from a wheelchair bound dominatrix than I’ve ever had here.
There’s only one line, yet they have two available registers, and they won’t let you use your credit card if it says «See ID» but ask you to sign it there? Huh? So, if I’m the criminal that stole the card, I could sign Mickey Mouse on the card, then sign Mickey Mouse on the slip and as a merchant trying to secure payment you’d accept it? Completely asinine. Emphasis on the ASS!
On top of all that, they don’t carry any variety of stamps. Don’t ask for any ethnic stamps, or Disney stamps or anything other than American Flag or forever stamps, they’ll give you a cross eyed look, but luckily for you they don’t charge for that.