Enterprise Rent-A-Car

Traveled to Denver to visit my cousin and celebrate my birthday. We made a reservation through Priceline for a rental car in the morning with plans to pick up the vehicle at 12:30. We arranged for a ride to the Enterprise lot and they were able to pull up my reservation… that’s when the problems began.
After our reservation was pulled up, the employee told us he wouldn’t have a vehicle for us until 4 or 4:30. We looked around at each other perplexed since we had been dropped off. I told the employee this was unacceptable and he needed to figure something out.
We waited about ten minutes when he said he might have a solution and needed our DL and payment. We do not carry credit cards, haven’t since we cut ours up to get out of debt. I had verified on the website that using a debit card wouldn’t be a problem so long as we had proof of our round trip ticket. I placed my debit card and ID on the counter and immediately the employee said «We don’t take debit cards.» When I challenged he responded, «Well we do accept them but you need to fill out this form and provide two utility bills with a zero balance.» WTF? Really?
It became obvious that this employee did not want to help us at all. Rather than continuing to endure this customer service fiasco we decided to go to a different rental company instead. I will never use or recommend Enterprise again.

Excellent service! Needed a 4×4 and they were very accommodating and great price, will rent from here again. Thank you!

Great customer service! I rented a car while my car was in the shop and 2 days later someone rear ended me in the rental at a stop light. I called them after the obligatory insurance company call and the first thing they asked was whether my daughter and I were okay. They offered to trade the car for another car, then took the insurance info (mine and the person at fault). When I returned the car they again asked if we were okay and mentioned they were not pursuing my insurance and were in contact with the other guy. This is the type of service I wish other companies would adopt. I would definitely return to them in the future knowing how they handle these situations. As a side note, I declined their extra insurance coverage because my insurance company covers rentals.

This location is WONDERFUL. They are so nice and friendly, and always helpful. And it helps that they have less expensive rates. As busy as this location gets almost each time I have gone in, they are always quick to remedy and shortness of available cars, and the wait.
Thank you, I will keep coming here over anywhere else.

I had to rent a vehicle for 4 days, as my car had some mechanical issues, and needed to be towed to fixed by my auto mechanic. I’d rented from Enterprise Rent-​A-​Car in other cities and always had a great experience. Well, Sam, the Enterprise Agent at this Broomfield, CO location was stellar and definitely reminded me of why I’d rented from this company in the past.
First off, the agents were scrambling the Saturday morning that I was scheduled to be picked up and start my Enterprise Rent-​A-​Car car rental. Apparently, they had just had a major recall on many of their car rentals, so they were short cars.
Sam stepped up to the plate and sent someone out to pick me up immediately, after he’d learned that I’d been waiting for over an hour. When I arrived to their location, Sam was on the phone, handling a call to another customer very calm, courteously, and professionally.
He then attended to me immediately after hanging up the phone. Since they were short vehicles, he upgraded my vehicle to the next class free of charge, and due to the inconvenience I was caused in being picked up late, he added a 15% discount!
I was very impressed by Sam’s professional, and excellent demeanor. Prior to speaking with Sam, I’d spoken to a female agent twice that morning who was very rude and actually hung up on me. (I won’t name her in this review). I commended Sam for his wonderful customer service as he handled not only me, but various customers over the phone very calm, and politely. I can honestly say that Sam is the reason why this particular Enterprise-​Rent-​A-​Car location has earned my business and I will be returning here and referring friends and family to this location when they need a car rental.

Customer service was excellent. 5 star indeed! I rented a dodge charger for 2 days, my explorer was at the dealership being repaired. Sam showed me everything I needed to know about the vehicle before I left the lot. No other car rental place has EVER done that for me.

Very pleasant experience all around. Everyone was professional and efficient. You might find they have limited availability if you are a walk in as it is a small agency.

I can not believe how RUDE the employees are at the 7630 Us Hwy 287
Broomfield, CO location! They filed a claim for hail damage and pulled $ 500 out of my account… when I called to talk to them about the claim/​car, they were inconsiderate and impolite. I will NEVER rent a car from enterprise again!

PS. Had a fabulous time with Enterprise’s competition, Avis. Thanks for the upgrade, Javier. :)

Great Experience. 5* Customer Service. Picked me up in 5 minutes from the Car dealership with great professional customer service. The car worked out great for 4 days! Highly recommended.

Updating to 5 stars. So glad to have a reasonable rental company to go to whenever my car’s in the shop.

They seem very busy every time I have been here, but the ladies I have worked with are very friendly.
I had to get car work done, and so I rented from Enterprise and I worked with Perry to get my car situation figured out. She was very chipper, and seemed to really enjoy her job. She also waved the extra driver fee (I am only 24) due to the fact that it was a rental not for pleasure, but just to get me through the week while my car was in the shop
Getting to this location is sort of tricky if you are traveling west bound on US Highway 287 (120^th Ave) because you actually pass it and then have to make a U-​turn. And then if you need to get out of the place and go west, you have to only turn right and head east and then turn around at the next intersection.