All Star Pet Grooming

This place gets 1 star because Paul (the only guy there) smiled and explained things. This place ONLY gets one star because Paul also hurt my poor dog! I got a rescue dog who is very sweet and quiet but still had her winter under coat and some matting. Paul explained that he had to cut out some matting, which is fine, but my puppy Unilocaled every time I tried to touch her or pick her up. Upon getting home, I found several places where she was not only bald, but had fiery red skin or bleeding. Then I noticed that she was limping and found one of her toenails had been almost completely cut off and the foot was bleeding! I might have been a little more understanding if she had jumped around, but Paul said that she was really good and only had a problem with the dryers. No kidding! You blast hot air on areas that are bleeding and I bet you would have a problem too! I will never take my dog back to that place and would recommend that if you love your dog, you will never take them here either!

Well My dogs didn’t even get groomed, because the groomer never showed up. His worker was told to be there at 7:30, another customer who was waiting outside her appointment was at 8:30 and we waited a good 25 minutes. Sorry, I will not be calling back. I would take the advice of the other reviews and NOT come to this groomer!

I think these guys do a bang-​up job of grooming. We’ve taken our Golden here several times, and we’ve always been pleased with the results and the price. However, to Jody’s comments above, they could use a business manager. As a small business owner myself, I know the challenge of customer service versus why you opened the business in the first place. I’m willing to forgive and continue using them because the results are good.

It amazes me how this place is still in business. I get that dog grooming is in high demand in this area because there is noting else but how often can this keep going on? It happens to often that I show up for my appointment and no one is there. It’s rude and unprofessional. Then they won’t even give a discount or an apology. I’ll never return, nor will my family of four dogs.

I started taking my dog here and loved the place and they cut my dogs hair better than anyone ever… BUT the time before last I went and there was people standig outside around 9:30a or so everyone stood around and finally left. Got a call a day or so later that they were out of town or something? Then the last time I went about 2 – 3 weeks ago, same thing about a 9:30a appointment and no one was there. I waited … then again left, since then I have called about 3 times saying I was there for my appointment and still needed to get my dog in and to this date no one has ever called me back. So just enough frustration when your busy so I’m looking for a new place to go. I guess they don’t really care about customer service or only want to show up when it’s convenient for them.

Just got back from my first visit. All Star Pet Grooming is the best dog spa I have ever been to. I have paid more $ for way less service. Not only did he do a wonderfully through job but explained everything to me. He tried very hard to not cut my dogs hair too short. I thought when I picked my dog up he would be pretty much shaved because of his hair type and what I have experienced before. Napoleon’s hair was the perfect length. His service included bath, brush, anal glands, teeth brush, toe nail trimmed and filed, ears cleaned, hair cut and all I paid was $ 40. WOW. Paul is very experienced and professionally trained. Most places I find the groomer was trained on the job. I will continue to bring my dog to All Star.