Windsor Farms Market

I don’t know where to begin…
The food is not rotated properly half the time.
The creepy managers chain smoke constantly outside the automatic doors that keep on opening and closing so you have to walk through smoke with your kids to get in the door.
Everything is laid out in the worst possible way and they never have the same product in the same place twice.
They are always doing massive restocking during store hours and it makes it impossible to move through the narrow isles of the store with s shopping cart.
They have all this fish in the back that nobody buys. These are the last people anybody wants to buy fish from given how poorly they do everything else.
The cashiers are stoned but I don’t blame them for wanting to be high af working in a place like that.
If you have a car definitely shop somewhere else. I live close so I have no choice, sadly.

I’m SO happy to have this grocery store nearby! We shop there at least once a week. It’s new and clean. They have a nice organic produce selection, great regular fresh produce, a nice selection of cheeses, yogurts, etc. They’re always well-​stocked and the food is fresh and tasty. The prices are fair compared to other nearby markets. The cashiers and staff are friendly. The aisles are a bit narrow, but it works. The parking lot is a bonus!

Windsor Farms is a solid little grocery store.
Pros: Cheese selection, rotisserie chickens on a weeknight, a solid mix of local «craft» brands and basic staples
Cons: A little spendy $$$, aggro yuppie moms, no wine selection…
Given what’s in the neighborhood, it’s solid. The staff and cashiers have never been nothing but nice to us, sure they might be stoned sometimes, but that’s like totes ok with me!

Never coming here again. I nearly got food poisoning from this market for not removing moldy pasta from the shelves! Seriously if the pasta is going bad don’t put it on sale!!! take it off the shelves! Didn’t notice till I opened the package on the same day I purchased. Going back to get a refund.

Pretty normal for a New York grocery price range wise. The cashiers, well as someone who also worked as a teenager in a part time position, I understand, usually they’re just awkward, but I’ve never had anything insulting or rude as many say, its really just something you have to understand. Fortunately there are a lot of cashiers and you really never have to wait around.
Their selection for a local grocery is above average, decent amount of fruit and more than just ordinary vegetables. Meat selection is fine, this isn’t a specialty shop. Some interesting items will be here as well, including those from local businesses.
About what you expect from a grocery for your convenience.

It’s a grocery store with food. It’s pricey.
But that’s not why it gets 2 stars.
It gets 2 stars because the cashiers have the worst attitudes.
I don’t know of their bosses get ‘em all riled up and pissed off before their shifts start, but they do not want to be there.
No smile, no hello, if there is a line they won’t call over the next customer. They just stand there until you come to them. (In a traditional line, of course you’d just walk up, but this grocer has a very unique set up. There are 8 register set up back to back in a rectangle.)
Bring your own bags? Get an eye roll
I don’t know if management needs to pay them more, but they definitely need to make customer service a priority. Because if I’m going to be paying top dollar for my groceries, I expect the business to be thankful I shopped with them.

Not a ton of options in the area, but glad they are here. I find their food quality better than most key foods, but the prices are not.

They’re really overpriced and need to work on their freshness (I bought a pie that already had mold growing on the bottom and have seen goat cheese in the store with lots of mold on it) but they’re also very convenient. It’s quick to get in and out and their selection is usually pretty good. They’re still somewhat new and trying to get settled so things move around a lot but that’s okay. The people who work there are always pretty friendly.

A few months in and I’m taking off a star because:
— so many items are very overpriced, especially (but not limited to) packaged items in/​near the deli section, plus cut up watermelon, berries, etc. near entrance
— some sections have barely any stock (e.g. sometimes the soda shelves are bare. English muffins too). This has happened more than once
— repeated requests to stock items are ignored
— clueless customer service. Cashiers are hit or miss, the new layout of the cash registers makes it hard to know who is next on line or where the line forms
— managers are clueless too. I was at cashier ringing up items and manager (plus one other staff) had their register drawer in front of the bags. They didn’t make any effort to move to allow the cashier to pack bags or to let me move around them.
— no hand baskets — just bulky baskets to wheel or that are too big to carry through store. Give me a smaller hand basket so I can pass somebody in the super narrow aisles, please
— gluten free tags on so many items — stickers that make it look like something is on sale, only to announce that the item is gluten free. Stickers everywhere in every aisle
Get it together, Windsor Farms!

Prices often aren’t marked, Almost every time I find out by the register, I got overcharged. Manger not helpful –he makes you feel like it’s your mistake, not find the right tugs… Very dissatisfied.

So… pretty big concern (today 10÷3÷15): The hubs went to pick up some groceries here (overpriced, we usually shop at Fairway, but needed a few things fast) and when he returned home the safety seals had been broken on both our gallon of whole milk and our container of veggie broth. Freaked me out too much to use either – a child of the 80s knows better than to do that – so both went down the sink. Tried to call the store and no one picked up.

It’s pretty much what would exist if a garden variety Key Food and a Union Market had too much to drink one night and one thing led to another…
Windsor Farms offers a nice mix of low end to high end in the groceries and household product variety. I love it. In one trip I bought everything from Goya black beans to Swedish Lingonberry Jam and back.
The produce is varied and fresh and the fresh fish and seafood section is pretty damn sexy.
Welcome to the neighborhood!

It’s a great store, especially compared to the former key food in same location. Lots of prepared foods, too. I have seen lots of older people there, and it’s a great resource for them– and that was the desired outcome of all those many community meetings when the original closed. People who have lived here for a while seem glad to have a grocery store in the neighborhood again. I have seen lots of people there from my kids’ school, which is just down the block. The new store is a big boost to our neighborhood!

The management knows little about supermarket retail/​customer service. Sale items mis-​scan with staff making sarcastic remarks!!!

Often there are a few items not is stock eventhough its advertised in their flier. For me it was three separate times on three separate items. They said they would rain check the item but if they don’t stock it, or if you travel a way to get there what’s the use? How difficult is it to have someone walkthrough store and check what is on shelf with what is advertised in weekly circular?
Also two occasions they charged the wrong amount on register. Today it was Black Grapes they charged me double for when a big sign said $ 1.49 lb. there was plenty of grapes — black and red on sale but none were Welch’s as the sign said so when I asked someone they told me it was a replacement, different story at the register. I had to go rip down and take the sign to the counter to prove it to them.
Have these guys ever run a grocery store before? Or are they just not to caring about fixing the correct price in the system because it’s a revenue generator if they «forget» to update sale items, change items that are replaced with ones priced higher or just bait and switch items that are advertised for sale but not even in stock (and I’m not referring to being sold out).
It’s a nice clean store, they stock a bunch of stuff including organic but their customer service and keeping prices up to date is abysmal. Maybe its growing pains. but people have a long memory when you disappoint them several times, especially if you over charge them on items that are clearly priced for less. They may need to hire a competent manager to straighten things out and let the cashiers know what changes and updates have been made so customers aren’t befuddled over the cashier telling customer an item is a price contrary to what the customer just saw affixed to the shelf.

Another missed opportunity to cash in on all the people willing to blow bucks on a really good store. With all the precious children in this neighborhood riding in their thousand dollar strollers you’re only gonna stock Kraft macaroni and cheese? Not even the crappy powdered Annie’s? I’m not rich but if you can’t shell out for Creamy Deluxe Annie’s you should have skipped having the kids in the first place! Where is the Movie Time popcorn that gets swept off the shelves of all those formidable delis on 7^th Ave., even the totally offensive Bad Wife?
A 12’x30’ 2 story fixer upper a block from this store goes for one point five million dollars and we get a market that might be impressive in Maspeth? Makes no sense.

Windsor Terrace is back in «the house.»!!! The new, fresh, clean, abundant super market, Windsor Farms Market opened a week ago and … its a food orgy!!! Couples kissing between the Goat Gourda Cheese and Petit Billy Chevre; or the Senior Couple playing footsy at the European Chocolate display… or the beautiful gay couple, hugging it up at the yogurt section, ORGANIC «Snap, Snap!!! This market has many categories of food, choices and pricing. My words cannot gage the experience, you have to come in yourself! And, yes, if you reach a «food» climax… you can buy cigarettes next door, at the Walgreens! So come on down and wear your Sunday best, Aisle 1 – 2 is an assortment of sweets and candies and cookies/​cakes… how sweet it is; oh and fresh fruit … for those of us who like «graping» (NOT GROPING) in the aisle. Aisles 3 – 7 is «racked» with just about all of your nourishment needs, and the last aisle has an «ending» that is divine… The Fish corral -… and The DELI!!! with its assortment of «meats» … enjoy!

Meh, this place is not really all that great. If I was promoting a new grocery store, I’d start off my prices just a little bit lower than the competition. Pretty much everything that I saw for sale comparatively was across the board way more expensive for the same stuff elsewhere. I understand the razor-​thin grocery margins, but starting off which convenience store prices was a missed opportunity. Sure this place is nice and new and appearance-​wise, it’s much more of an appealing shopping experience than was the previous KeyFood. But honestly, with the high costs, the total lack of any beer stock (another major missed opportunity) and the fact that Union Market, Whole Foods, FoodTown and United Meat Market all are seeming better options (which all these options delivery too) you’re better off looking elsewhere.

Love this new grocery store, It has a great selection of food. 5 stars.
The Walgreens next door makes absolutely no sense, it’s always empty.

A rose by any other name might smell as sweet, but what of an independently owned and operated Key Food d/​b/​a «Windsor Farms Market»? Will its produce wither on the vine like that of the previous Key Food that once occupied this lot (
)? Time will tell. This long-​awaited market – «super,» or otherwise; closer to a local Farmer’s Market or to the suburban bodega chain, Cumberland Farms, remains to be seen– shares the lot with a controversial Walgreens (chants of «Salad Greens; not Walgreens!» could be heard round the block back in 2012 when the community first received notice
) and is slated to open on July 17.
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Update 7÷18÷15: Immaculate market; complete 180 from old Key Food in this space. Among the gems I procured at the grand opening: sourdough boule from Amy’s Bread; wild-​caught halibut for $ 11.99/lb (!) from local purveyor, Seabreeze (
); Califia almond milk double espresso cold brew (wide selection of non-​dairy milks at reasonable price points). Hence, this market is indeed worthy of the adjective «super,» despite its size. It’s a shame that Walgreens took over more than half this lot, since Windsor Farms Market is about half the size of the grody old Key Food it replaced. Optimal use of the space has been made, but given the novelty and popularity of the store, one should be prepared for traffic jams with strollers and shopping carts along the lines of the Union Market in South Slope.