USA Relocation Group

I recently moved from NYC to GA. After conducting a thorough search I chose USA Relocation Group since Daniel guaranteed in writing that my belongings would arrive on a specific day (Jan 12). On pick-​up I received a call that they were running 2 hours past by 9−11am window. The foreman arrived, then the unmarked truck. After taking my cash, the foreman left ‘to get the paperwork’ and remained off site through the entire loading process. At the very end as I was rushing to get my my next appointment he had me sign the paperwork, which was from Mirit — Great American movers based in Jersey City.
On the 11^th I called Daniel and the foreman to see what time my delivery would arrive on the 12^th. From this point on neither would give me a clear answer and continued to placate me and say they were checking on things and would have it there as soon as possible. Finally on the evening of the 12^th I was told it would arrive on the 16^th. On the 16^th I received no communication whatsoever. Upon calling Mirin on the 17^th I was able to finally get delivery on the 18^th, six days late. The delivery men explained that Mirin was a separate company hired by USA Relocation, and actually was not connected to the guys who picked up my stuff in NYC. So my belongings went through three different hands.
USA Relocation appears to just be one guy in Brooklyn who just gets your order online then hires someone else to do the work. Whether you try to reach them by phone option 1, 2, 3, online chat, email — it’s always just Daniel. Once he had my deposit he was no longer concerned about meeting the guaranteed delivery date. Additionally, items were missing from the delivery including a new Cuisenart food processor in original box and packing, a Dewalt cordless drill and rechargable batteries, and two boxes of miscellanous books and supplies. I don’t even know who to try to contact since there were so many hands involved.
Never use this company. It was an incredibly upsetting experience during what was already a stressful time. If they had an issue come up and had to be late with delivery, they should have called me and offered some consolation — not forced me to call them over and over and try to track them down.