US Auto School

As a former employee of this business, I can attest to every complaint about this business. The owners have no regard what so ever about the customers they service, all they care about is getting paid. I had to lie so much working at this establishment I felt my moral fiber deteriorating. If a student doesn’t want to come to the school for a lesson, or if an instructor was late or just didn’t want to do their job that day, we would have to call students with bogus stories that any critical thinker would know isn’t true. Mr. Parker, the owner, regularly made discriminatory statements and discriminated against men in his hiring practices (he won’t hire a man to work in the office). Mrs. Parker is the rudest person you’ll ever meet, she will be quick to take your money, but let her not hold up her end of the bargain, she will make it seem like your fault and try to keep your money. Often times the girls in the office have to try to fix problems made by the Parkers and/​or the instructors because they refuse to be upfront with students, or will just change policies with no prior notice. As a former employee, I would say not to even waste your money there, but if you insist on using the service, Mr. Diallo is a great instructor, the others are spoiled and if they don’t feel like working or if they don’t like you, they will tell the office to cancel your appointment, or will just not pick you up altogether.

Though the driving instructor was patient and gave me some confidence as I’m beginning to learn to drive for the first time; the aggravation of having to deal with the people at the office is enough to make me not go back.
The women on the phone are rude, disrespectful and dismissive. You are not treated like a paying customer but more like a nuisance. Get ready to be put on hold 3+ times just to schedule an appointment that is 2+ weeks away because that’s the best they can do.
Once you jump through the many hoops of actually getting an appointment on the calendar get ready for the instructor to be at least 15 minutes late (which I don’t think it was his fault, they are being greedy and scheduling appts back to back with no buffer in between) or better yet have them not even show up (this actually happened and I was treated like it was my fault)!!
I learned my lesson and will definitely not be going back.
Stay away people!

Wow I have never dealt with an organisation so difficult or incapable in my life. Let’s begin with the course for 5 hours. 21 people packed in a room designed for 10 people maximum. People were sitting in the corridor so they couldn’t even watch the videos. Whole course was a sales tactic for them to sell you the test package
Then my husband went to book his test package which was for the guaranteed within two weeks which is actually 14 working days not two weeks. He had to follow up on test which they scheduled for 2 weeks later and offered him a refund of 40 dollars on 279 dollars.
Flash forward two weeks day of test — arrive at testing centre for DMV sorry sir you are not on the list. US Auto response we will book you in again for 3 weeks later and offer a refund of 45 dollars. Please note the test costs 100 dollars to schedule so in total six weeks.
Now you think that is the end absolutely not. I tried to book the same package and requested not to be booked for a specific week as I was out of state and was told I had to provide my flight booking and to add insult to injury I was told I couldn’t have the driving lesson on the day of the test. I gave up and booked with a different organisation whereby I will now have my test before my husband.
BE AWARE THIS COMPANY ARE A SHOWER OF COWBOYS DO NOT USE THEIE SERVICES.

They do not deserve any stars here
Although mr. Clemente is a great driving instructor the
Test instructor examiner #783 is the worst first of all he’s old and he doesn’t speak he points which way he wants you to turn and I think hat is highly unfair. All they do is fail you because they know they are going to get paid regardless
My instructor as well as the person I practice with for free said I was ready and I’ve been driving for years. But every time I have a test I have this old man who can’t speak. I will no longer be paying for classes I never get here and I will no longer be recommending people here. The people in the office here are also shitty human beings. They don’t care because they will get paid regardless. They already have their drivers license so nothing matters to them. I pray mr. Clemente finds a better organization to work with.

This place is terrible avoid at all cost!!! I spent 200 $ for a few lessons and for them to schedule my appointment early and they ended up calling me to reschedule my appointment and move me to a new location. I told them no thanks, that I wanted my original location that I had picked in the first place so they ended up giving me a later date. Which was fine but when I showed up to my new date with my new appointment the guy hops in my car tells me to adjust my mirrors and to get all ready to start my test. Then looks at his information and turns out that my information wasn’t «in the system». Which the school was responsible for setting up I ended up calling the place spoke to an associate named Kimberly who was rude and didn’t know anything? I asked to speak with her manage who then said that someone deleted my appointment and she didn’t know who did it. And that she didn’t know anything. What kind of fucking manager gives that excuse? She didn’t apologize or offer any alternatives to fixing my problem or refund me the money.
DO NOT COME HERE unless you want to waste your time for fun.

Mr Diallo is the best. I passed my road test today, with limited prior road experience and only seven lessons. It was all due to Mr. Diallo.

Mr. Clemente is excellent, like everyone said. However, I had a lot of scheduling difficulties with this school, which brought a lot of unnecessary stress into my life. In fact, one day, I showed up and they said they didn’t have me on the list at all when I double– and triple-​checked about 2 weeks prior to make sure of the time/​date of my lesson and to make sure that the lesson was scheduled with Mr. Clemente. Due to their mistake (which was not the first time they had made the mistake with me), they then stuck me with a very nice, but very inexperienced instructor. If you can get them to schedule you with Mr. Clemente, then stay with this school. He’s an experienced instructor, is always on time, and is nice and calm. Otherwise, go elsewhere! I ended up going elsewhere and passed my test.

The rude woman they are talking about in those comments is real .
I can’t believe that she hung up on me without answering me any questions

Guess what!!! I got my license a few weeks ago by means of lessons and road test scheduling through US Auto School. If anyone is looking for a driving school to take lessons, I would highly recommend this school. All thanks to Mr. Clemente!!! He was my instructor and he was very helpful with providing me with many sensible tips and memory tricks that made the concepts of this new driving experience less confusing. Thank you Mr. Clemente. I wouldn’t have gotten this without your help. If you are looking for a great instructor who is understanding with novice drivers, stern enough so that you truly comprehend the movements involved, and invested in putting great drivers out onto the road, request Mr. Clemente. I’m off to start driving and excited about the whole new world that awaits me. :-)

Mr Clemente was great. Passed my test with ease. Didn’t have any problems.

I literally just got off the phone with US Auto School and this is my review based on their receptionist or whatever the hell they have in there. I was speaking to a girl who was plain rude and was talking about me to her coworker like I couldn’t hear. If she wasn’t acting like an idiot, then I wouldn’t «try to play her.» Lydia is very nice though. If you’re running a business, you need decent people working with customer service.

I had 5 hour lesson and 1 hour practice before the road test and mr. Clemente was so helpful and friendly. He was telling every detail of what we need to do and need to focus. And there were three of us today who was passing the road test and we all succeed. Thank u Mr. Clemente for ur lesson and help.

To echo what others have written in their reviews, Mr Clemente, one of the driving instructors at this school, is excellent. He’s patient and knowledgeable, and puts you at ease. I took three lessons with him and we practiced all the things I would face in my test, and I passed first time.
The folks in the office are friendly and helpful, and were on point when I needed a refund on a lesson that the school had to cancel last minute.
I’d recommend US Auto School – it’s one of the oldest in the city, and they get the job done. They’re no-​frills, and aren’t pushy or sales-​y.
Sign up and request Mr Clemente, and you can’t go wrong.

Ask for Mr. Clemente! I already knew how to drive, but took the 90 minute lesson in preparation for my test. Mr. Clemente is fun and relaxed, but very very specific and discusses reasons behind each correction. I was so well prepared for my road test that the tester said «very well done» during my test. (Apparently, that never happens). I took the test with 2 other people that day – all of us prepared with Mr. Clemente, all of us passed!

I already have my license, but wanted to take a few lessons to rebuild my confidence after getting into a bad accident two years ago (I had not driven since then). I explained all of this when I booked my package of 4 lessons, two of which were supposed to be highway lessons (this was basically the whole point for me). The person I spoke to assured me that they had a very good instructor who would help me to feel safe and calm again while driving.
My first lesson: This instructor was twenty minutes late, and not apologetic about it. He alternated between not paying attention at all (looking at his phone, writing in his schedule book), and then suddenly yelling at me for not knowing what to do next (because he hadn’t been telling me). I did not feel safe at all. At the end of the lesson, I mentioned that two of my later lessons were going to be highway lessons, and he said «I’m not doing a highway lesson with you,» and refused to explain why, or whether he meant with ME, specifically, or whether he just doesn’t do highway lessons at all. In any case, the school should not have assigned me this instructor, knowing that highway lessons were what I needed most.
I called and canceled my remaining lessons immediately, and was told that I would receive a refund. Today (5 days later) I called again, because I have still not received my refund or heard anything about it. The person I spoke to was very unhelpful.
Basically, I feel even less safe driving now than I did before my lesson, and I would not recommend this school to anyone.

I passed my road test today with flying colors and I couldn’t have done it without Mr. Clemente! I had a lesson with him every day before the road test and even one right before I took it. Mr. Clemente knows all the ins and outs of what it takes to pass – he’ll constantly remind you to check your blind spots, be cautious with your turns, and he’ll even show you a great full-​proof trick for parallel parking.
With Mr. Clemente’s expertise, you’ll arrive to take your test, nerves and all, with the confidence and ability to pass. I highly recommend the US Auto School and if you need to tighten your skills, look no further than Mr. Clemente.
Thank you so much for a well paid off summer!

This place is so dysfunctional it barely qualifies as a legitimate business. What they give you is not worth what they charge you.

I passed my road test with the absolute best instructor, Mr. Wilson. I took 4 sessions and scheduled the road test with a lesson beforehand. He is so calm, confident and cool.
There are some people in the office who are so generous and nice and some that are questionable. But in the end, I highly recommend this place for the 5– hour pre-​licensing coarse and to get your driver’s license. JUST USE MR. WILSON!

I took my 5 hr in January and paid $ 50 deposit to do 3 lessons. Long story short, I called to day, to arrange more lesson and was RUDELY told I owe them more money for lessons, little did she know I was making arrangements to pay for the 2 lessons that I have not paid for yet.
And when I tried to explain that to her that her tone was unnecessary, I was given ‘AND” .
Customer services is KEY and someone NEEDS to remind them about this.

Awful experience. I didn’t believe it when I read the bad reviews but it’s true. If you need the class, this place is fine. But scheduling the expedited driving test was a nightmare.
The woman on the phone literally yelled at me for asking her to slow down and answer my questions.
Unreal. Stay far away from this place, there are other options in the neighborhood that probably won’t yell at you.
Thumbs WAY down US Auto School, send your employees to a 5 hour class on how to treat your customers.