Unleashed by Petco

The best place to get ur pets needs very knowledgeable and friendly I know 3 that are Emily jackey and another tall girl they are very helpfull with finding the right food for ur dog and give u all the time I travel a half hour almost every week to go there it’s like a trip for my dog

I decided to make a return at this particular location because it was convenient; I work a couple of blocks away. The harness my fiancé purchased did not match the packaging it came in so we couldn’t use it. Our dog is a size small and the item was a small/​medium in a size small (not small/​medium) packaging.
When I presented the receipt and item to the cashier, Christian, he was snippy and was insinuating that the item I was returning was not what was purchased with the receipt. On top of that, he said the receipt, «looks fake» because it didn’t have the usual Petco policy printed on the back and that I could’ve produced it on my own. I kindly told him to look up my pals rewards number that is attached to the receipt and I could also login on my phone if he wanted to look up the history. He then says something along the lines of, «I guess I have to believe you and I’ll do this return just this once.» The other cashier was chuckling as he was was muttering something under his breath.
I’ve never felt as insulted as I did today in regards to customer service. I wanted to ask for the manager but I didn’t want to make a scene.
Your employees should be vetted better. I’m a seasoned retail/​customer service worker and would never treat a customer this way. Suffice it to say I won’t be returning to this location again.

They had an adoption event here that I went to while I was looking for a cat. Some of the people involved were nice, but a good half of them were more interested in showing off how much they knew about cats than helping customers. I had a woman grill me on my life choices, making a lot of assumptions about me and being very rude about the fact that she did not think I was suited to have a cat because of my career choice when she knew nothing about me. Despite a good variety of goods and kittens available, I will not be coming back.

Great store. I love the stock they have for CATS !!! so kind and friendly everyone is !!!

nice staff, nice managers (spoke to two), orderly/​relatively clean.
3 stars is not bad — it’s «A-​ok» but why the 3 stars?
–not always stocked with certain things. I can’t seem to find my one type of cat treat (they used to stock them) and kitty box liners (again, they used to stock them — it’s petco brand)
–My biggest confusion/​annoyance is their in store delivery service. I specifically chose to use their in store delivery (which they outsource a local company to deliver) because I live on the 4^th floor and have a toddler. I called initially and asked the manager if the delivery guy will bring the cat litter up to my floor. He said yes and that it’s considered standard. That’s great and I’m willing to pay the $ 12 flat delivery charge because even if I get free shipping through
, they only bring it to the building. I’ve used their service twice — first time the delivery guy didn’t come until 7 pm and on the way up, he spilled ¹⁄₃ bag of the cat litter all over the stairs. We had to clean that up later and obviously lost some of the litter. We just got our second delivery of cat litter this past week and the delivery guy was reluctant to bring it up. I helped him carry the bags up. I’m just confused with what is standard. If their in store delivery is only to the building, then I should save myself that 12 bucks and get free shipping with the .com

Everyone in this store is extremely helpful, nice and ready to make your experience in the store easy!
I really appreciate the fact that each individual here works very hard and always has a smile on their face.
They have great customer service skills!!!
I can’t wait to head over to 7^th avenue just for them!!!
KEEP UP THE GOOD WORK!!!

Very friendly staff, a decent selection of merchandise. This location is organized and offers a ton of wonderful events for our little furry creatures.
As much as I love animals, I think it’s terrible they have the adoption centers in the front of the store. My Mom is severely allergic to cats and most dogs. It’s a shame because she has left here feeling groggy, and even myself (and I do not have severe allergies).

Nice store, friendly staff, good selection, and convenient location. So why only 3 stars? Because they’re way overpriced, not only compared to other stores, but even compared to Petco’s own website. This store can be 40% or more, higher than its own website. Some quick examples: An orthopedic dog bed that on Petco’s site costs $ 50, costs $ 100 at the store. A cone that in the store costs $ 37, costs $ 18 – 20 on many sites online. There is no justification for this.
While I like to support local businesses, and I understand that a physical store is more expensive than operating an online store, I just can’t recommend it when I know the store’s prices are through the roof, nor can I, in good conscience, patronize it. As a result, I shop there only in dire necessity and never under normal circumstances.

Nice place, friendly staff. Not a lot of apparel for small dogs. Needed tee shirts and a harness, couldn’t find the size I needed. I will go back and see if they have anything new.

With a name like «unleashed» you should expect this store to be catered to dogs and that is exactly how it is. I went to purchase some hamster food and some bird treats for the pets at my job. I looked around for the things that I needed only to be greeted by numerous types of doggy necessities such as food and toys as well as some cat items. I went to the counter and asked where I could find the items I was looking for. I was directed to the farthest corner in the back of the store. When I got to the section I
was uncertain that I was even heard, since all I saw at first was cat litter. I then turned and saw the very small section which had both the bird treats and hamster food. There were only two bags left of the hamster food (and they were small bags) and a couple of different bird treats. If you have a dog this store will be a godsend and heaven to them (you can even bring your dogs inside), if you have a cat maybe it will be the same, but if you have any other types of pets it is best to look somewhere else because they may not have what your looking for and if they do they will be pricier than most places.

I was bummed when I found out a large chain was going into that space, but I’ve been converted. What I like most – besides the great selection of products mostly made in USA – is the helpful and seemingly happy staff. They don’t have a lot of turnover, they’re educated on the product and helpful and everyone seems really happy which tells me Unleashed understands what many retailers don’t: happy staff equals happy customers and MORE SALES. Highly recommend.

LOVE THIS STORE! Thank you guys — all the staff and managers for being SO COOL! They host weekly adoption events every weekend and are SO helpful, kind, courteous and Supportive of animal rescue! #adopt dont shop!
they truly care about animals and rescuing them K9Kastle is there every Sunday and we LOVE IT!

Love this store! lots of organic products but the prices r high! The staff is super helpful and all friendly! I was there over an hour and had a personal shopper! Love the small feel of the big chain

Unleashed feels very Mom and Pop-​ish; the staff is very helpful, friendly and they know their stuff. They have a great selection of products and toys and the treat samples are awesome.
I bring my husky here all the time and he absolutely loves it. He knows exactly where it is, and once we’re a street away he will do his best to drag me there at top speed.

This store feels more like a local shop than a chain. Staff is great and well stocked on quality food.

Love the staff here! Last time we were here, I noticed a giant display of dog food and treat samples. I asked the nice guy working behind the counter if I could have a pack. He responded with, «Do you want one of each?» and proceeded to hook us up with 7 bags of samples.
Plus, the store is neat, clean, and filled with different types of treats that I’d never seen at a Petco before (we usually go to the one in Bensonhurst). On this particular trip, we got our little one a bag of Blue Buffalo heart shaped chicken treats. They’re cute as well as delicious.

I usually try to go to support our local small business yet the staff is very helpful here and they run this as if it was a small business but with everything you need!
Easy, no hassle, friendly staff
Also they always have coupons and sales running.

Unleashed is terrific. They always have something that I didn’t know my dog «needs». This is a perfect place to stop after off-​leash hours in Prospect Park. The only downside to Unleashed is that other people know how great it is. If you don’t get there right when it opens or at an odd hour, there will be at least a few people with ill-​mannered pets.
The employees and managers are really helpful; they truly seem to like their jobs. The bulk bin treats are a great buy. They have a wide assortment of healthy food and treats for your furry friend.

The manager is so kind to us and our bully! Very on top of things and alllllways willing to courteously help.

Fairly decent selection of items. Very friendly, courteous staff. No hassles.
I really like the layout, everything is more or less situated where it ought to be.
Plus they have more full-​service items than your typical neighborhood pet store, ie: pet photos, training classes, adoption clinics, etc.