U-Haul

Uhaul van service was flawless. Van in great condition, guy we picked it up from super friendly, helpful and nice … and patient when we couldn’t figure out how long to keep the van for.

Another star (one star review that is) for this place. They are terrible. My reservation was bumped here from another location because they desired locale was out of vehicles. When I got here they had 7 or 8 trucks parked on the street and sidewalk. I was told that they didn’t have my reservation and that they didn’t have any vans. Called Uhaul, I had to give the guy at the desk my phone so he could be shown how to retrieve my reservation.
They gave me a dirty vehicle that was graffiti tagged. I asked if they need to note it down, he said no, I «had insurance — it doesn’t matter.» When I came back with the vehicle, I was told I’d need to pay for cleaning. Bogus. Then he pulled the parking slips from the window and said «February 8^th, looks like yours». I rented the van on March 5^th.
The back I still had a small box of stuff to get rid of, literally papers that would fit in a grocery bag. i asked to put it in the dumpster, told
I was also charge for an additional day because they didn’t check it in right away. Had to open a dispute with Uhaul.
Obviously, I’m not a fan.

This man also had his friend write nasty comments to me on Unilocal,continuing the pattern of being abusive. Stay away!

this is the place your parents told you to avoid: an abandoned gas station on the edge of town with a small dark room as an office. we received a graffiti-​covered van that smelled like livestock, which was a pretty appropriate assignment considering the conditions.

Great experience! In ‘n out. The van was great and in good condition. The mission was accomplished.

Whoever was working there at night, was the rudest person I’ve ever met after I said hello. Rather than describe a long story about how he yelled at me that I was illiterate and dumb after asking for a receipt or written confirmation at 1am that I returned the vehicle… don’t rent from these guys. The van also had a half smoked cigarette and used napkins in it when I got it.

Total crook. The rear view mirror was damaged and duct taped when I picked up the truck and I was told not to worry about it. Well, I got charged $ 150 for it when I returned it (he neglected to mention this) even though the duct tape was ancient and peeling and had obviously been on the truck for weeks. Oh yeah, I had full coverage too, which means I can’t be charged damages no matter what. He refused to listen to me and basically said «tough sh*t — what are you gonna do?» And a few days later he charged me another $ 180 for no reason at all! Fortunately U-​Haul customer service was great and forced him to refund me everything. And I got to listen to him get chewed out on the phone by them for the bogus charges. AVOID!

This must be the best uhaul rental experience I’ve ever had. Quick! In and out. That’s all I want when renting a truck.

Picking up a U-​haul truck from Kingsland Service Station was fast and easy. They were very quick, honest and reasonable about gas pricing. I was in and out of the station quickly. The attendant was very helpful and made the process of renting a truck very easy and enjoyable. I would recommend Kingsland Service Station for renting a U-​haul truck, and will certainly be using their services again.

Are you f-​ing kidding? After the reservations system was down for the U-​Haul closer to my house, we called the customer service number and they made a «reservation» at this place.
So I went over to this sketchy and creepy shack where a bunch of kids are standing around a tiny window. I agreed to a two day rental — bringing the van back on Monday — then I remembered Monday was a holiday and asked if they were open Monday. The dude didn’t even answer, he just grunted and waved his hand. So we were sent off with the keys. The van we got looked like the muppets had exploded in the back. There was glitter and sequins everywhere and it had very obviously not been cleaned. We took it anyway.
We got no receipt that said when to bring it back or what we would be charged (the website quoted us at $ 99). When we brought it back on Tuesday (is that what the grunt meant?) I asked for a receipt and they said they would email it to us. They charged us over $ 600, on a credit card that we never authorized or signed for. They charged us for A WEEK (on a two day rental), plus a LATE DAY (though they were closed), plus a CLEANING FEE (though it was cleaner when we brought it back than when we got it). After some of the other reviews, I’m ashamed to admit I just did not want to deal with the abusive drama that would result from contesting the charges.
DO NOT EVER RENT HERE

They don’t answer the phone. It goes straight to voicemail, which is just a recorded message of some person who says his name and asks that you leave a message. No recorded info related to location, hours, or anything, let alone the option to be transferred to a national office. Very bad.