Time Warner Cable

This review is for TWC services not this specific location…
Time Warner Cable… If I only had enough patience to write out how I truly feel about this company I would but unfortunately TWC has drained me of this luxury.
The only reason I have Time Warner is because NO other service provider is available in my location. After numerous calls over the past four days NO ONE seems to be on the same page at this company. They are incredibly expensive for horrible packages and continue to lose my client information every single time I call. I was promised a package through one person and then BAM it is taken away the next day because and I quote «the person who sold you your package did not know what they were selling, the package promised does not exist.»
Everyone I have spoke to from TWC I have told to get a new job because I can only imagine how horrible it is to work there when no one seems to know how to do their job in the first place.
AVOID this service like the plague!

I could’ve, well still can, make a documentary about how hard it is to get Time Warner out to your home to install internet service. It would be easier to schedule heart surgery then to get them out to your house. I will be calling elsewhere. It has taken me 14 phone calls to 4 different numbers to confirm 5 times for them NOT to show up and still not know what’s going on. TERRIBLE info… its like no one knows what’s going on. Hours of my life wasted on this. Go elsewhere. Also, I do have Time Warner at my summer time residence and they continue to bill you after you have returned rental equipment. YOU Have to Double Check everything they say they will do. DONE!

Words can not describe how grateful I am for TWC, especially this location. I came in earlier today with my husband and baby to exchange our remote control. It looked as if it would have been a long wait, with all the other customers that had the same idea as us, but the girl at the front informed us that she could swap it out for us. Thank god she did. If she didn’t, I would have missed my dentist appointment! Roslyn greeted us as soon as we walked in and told us about the new reservation system where you can even schedule appointments! Thank you for the wonderful customer service! The place even got a face lift and looks 100x better than before!!!

Christian and Luis are THE best!!! if you ever have a problem with Time Warner, DO NOT CALL! I have spent countless hours for years on the phone with Time Warner trying to resolve issues from billing, technical support, and installation, and the ONLY TWO times anything was ever accomplished and I felt satisfied as a customer is after visiting Time Warner on fifth Avenue in Brooklyn. they are knowledgeable, fast, friendly, and get the job done, leaving you happy & a satisfied customer. thank goodness for Christian and Luis or else I would’ve dropped Time Warner like a hot potato.

I called TWC recently to discuss the high rate I’ve been paying for internet service only and wanted to hear what they could offer me to keep me as a customer. All they did was keep me on the phone indefinitely without any results. I hung up. They did the same thing when I called to cancel my service. Thank goodness FIOS was recently added to my apt bldg and I have since switched over. Today, I stopped into the TWC Brooklyn office to return my router. They had only one person assisting customers, so the mere 10 customers waiting were kept waiting for 20 – 30 mins for no reason whatsoever. There were a number of employees on site that disappeared behind a door. One employee was just walking around doing nothing until someone shouted «does anyone else work here?» The staff that were working were very nice, though.

I walked into this Time Warner store about a month ago to swap a dvr and possibly talk about lowering my bill. I was ready for a 2 hour long wait like I’m used to in the city, but within 15 minutes my name was called by this deep, booming voice lol. The guy’s name was Christian, and he told me my DVR was among the older models. He got me a newer DVR with higher recording space. I asked him to look at my bill, and he said he could save me 20 bucks a month by repackaging me and giving me more premium channels and now i got a phone line if i wanted to use it. I was super skeptical, and asked him what was ‘the catch’. He said ‘no catch’ and to assure me, he even gave me his corporate email! I was blown away by that level of customer service. Though, i’ve been burned by TWC in the past, I waited until my next bill to see if Christian came through.
HOLY CRAP! My bill came down right to the penny that he said. No hidden fees, or nonsense. If you go to this location, I totally recommend Christian. The guy knows what he’s doing. I’ll never call again, I’m gonna go right to the store on 5^th and 27^th, and you should too!

I was ready for anything, after reading the reviews here. But my experience at this store was actually wonderful. Short waiting time, and a very friendly guy that helped me. Sure, he asked if I really didn’t want tv included in my subscription, but that was it as far as ‘up selling’ goes. In fact, he gave me a discount that I really wasn’t expecting. As much as I like to complain about TWC’s customer service, my in-​store experience was wonderful.

One day, my Verizon Fios will come. Until then, I know only the pain of Time Warner Cable, and I know it intimately. It’s a tango we’ve danced for years. They screw me over, I have no other options, they know it, I wonder what it’s like to receive reliable internet service… Ah. Exquisite.

I would strongly suggest avoiding Time Warner by any means necessary. I had their service for three years. It was ok but progressively got very expensive. When I moved I canceled my service and returned their hardware to the store on 5^th Ave in Sunset Park Brooklyn. My credit card was on automatic payments and they continued to charge me for two months after I canceled. When I noticed, I called and told them I had canceled and returned their hardware. They had no record of me returning their hardware (and somehow had failed to cancel my service even though my request was recorded in the phone log) and said they would look into it and call me back. They never called me back. I continued to get billed ever though I had asked them to cancel my service twice at that point. I then gave it a few more attempts to get it resolved to no avail. Finally I got Andrew, a manager on the phone and negotiated a settlement where they kept my two months of payments as payment for the hardware that I returned but they failed to make note of.
Lessons learned.
1. Time Warner is terrible and doesn’t care about keeping there customers.
2. Save your receipt when you turn in your hardware or they will claim that you didn’t and charge your accordingly.
3. When canceling service ask for verifiable proof.

Zero stars if possible.
I just opened a café a few months ago and signed up to Time Warner business class internet and phone.
Number one disappointment was that Time Warner has a horrendous offering of telephone area codes that seem like they are from Oklahoma or something.
I used my own personal 718 area code number and they ported it, however, it shows the original oddball area code when I call my customers.
Adding insult to injury, I am charged each month to port my number because they couldn’t come up with a decent area code — no 347, 917, 718, 646 — nothing remotely resembling a NY number.
The salesman promised me the world and disappeared after I signed a contract.
The charges went up without notice and it’s tiresome to call customer service every month to adjust.
Save time and aggravation and go to Verizon. WIsh I did, but they only have DSL in my neighborhood and won’t run the cable 2 doors down.
Shame on the multi billion dollar company Time Warner. Hope their electric bill goes up without notice and explanation.

Internet service is okay but there is no customer service at this company whenever we try to get in touch with someone. I’ve had different service providers prior to using this company so the outages are no different so I won’t penalize them for it but some customer service help would be nice once in a while.

I had to return equipment and the process was extremely painless and quick. I went in and was greeted by a staff member and he took care of me immediately. I was in there for a total of 5 minutes. I went around 11AM on a Tuesday and the parking lot was definitely a plus. The parking lot was small so there is a chance you may not get a space.

This place needs a little Unilocal TLC. I made a modem return here on a Thursday morning at 8:30am. Total in-​store time: 8 mins. Modem scanned in, billing updated, out the door. They remodeled this location a year ago which helps a lot as well.

Technical support… Useless. Why am I paying 150 $$ a month for crap service… Cap Internet. You will one day tick too many people off and then everyone will go to verizon.

Another outage and no customer service. And again no credit for no service. This happens more than weekly. They refuse to give refund. After more than an hour they still won’t connect to customer service or give refund. And they are calling me back repeatedly to give review in foreign language! Now they say I have no account (altho I have had an account since 1998). The picture freezes daily 10 – 20 times daily. There is frequently no internet service (about 3 – 4 times a week). The internet stops at least 2 times a week and when it’s available it is very very slow.

Excellent and quick service. Went in on a Friday morning and were greeted by a friendly employee and waited only thirty seconds for help. Everyone working there was pleasant and willing to help.

I received ok internet service, but the fun began when I moved cities.
I’m sure you can guess where this is going so I’ll bullet form it
–returned modem to the local office
–was given no receipt (and I trusted they wouldn’t lose it because I saw them enter numbers [likely serial number] into the computer)
–I called and was told I was all paid up and I verified this 3 times over 4 months and I asked them to put a note in my account I returned the modem (which they didn’t, but said they did)
–TWC makes no attempt to contact me via my new phone or email both of which they have
–TWC decide to ruin my excellent credit a week before I’m applying for a big loan.
So why 3 stars and not zero? Well the place is renovated and the actual customer service at the location is pretty good considering it is a major cable company. The person forgot to give me a receipt but they’re only human. The bad smell is no longer there and the wait time was drastically reduced from 2 hours to maybe about ½ hour with their new setup. I recommend this location and the staff.
My issue is with the customer service line who told me everything was fine and confirmed they made a note on the account (when they didn’t) and then subsequently ruining my credit before contacting me.
Tip: When returning equipment always always get it in writing even if they don’t offer it. Refuse to leave the equipment there unless you get a receipt or you will be sorry.
I will update if there is a favorable outcome, but I’m not sure.
UPDATE: Finally after calling 6 – 7 times they finally figured out that there was a mixup and I did in fact return the modem like I said. I’m not sure why I had to call them 7 times in order for them to give up this useful information. I asked them to contact the collection agency and have them rescind the derogatory comments on my credit report which they did.
In any case, the lesson here is definitely get it all in writing even if they resist it. Don’t return the equipment if you don’t get it in writing.

It is soooooooooo slow. It’s terrible. You do not get the speed you pay for. And it’s far too expensive anyway, with nice initial deals and absolutely awful prices for customers stupid enough to stick around. Terrible.

Ah Park Slope, why do you sill act surprised when Time Warner chews ya up and spits ya out over and over again? You whiney little bitches.
That said, their renovated customer service center on 5^th Ave is a refreshing lapse in the awful smell of shit that is Time Warner. A digital sign-​in queuing system is efficient and even though you’ll still feel worthless (cause it’s TW) at least you know exactly when it’s your turn to feel that way. It smells good here, there’s a nice couch to sit on. You will survive this trip, fellow Unilocalers. If this place is your end-​all, you don’t belong in Brooklyn.

Ah Park Slope, why do you sill act surprised when Time Warner chews ya up and spits ya out over and over again? You whiney little bitches.
That said, they’re renovated customer service center on 5^th Abe is a refreshing lapse in the awful smell of shit that is Time Warner. A digital sign in queuing system is efficient and even though you’ll still feel worthless (cause it’s TW) at least you know exactly when it’s your turn to feel that way. It smells good here, there’s a nice couch to sit on. You will survive this trip, fellow Unilocalers. If this place is your end-​all, you don’t belong in Brooklyn.

It is hard to imagine worse customer service without the Time Warner employees actually spewing insults.

I was there yesterday and boy, was I pleasantly surprised. The center has been totally redone-​no more bulletproof glass, a new sign-​in system with digital displays you can see so you know when it’s your turn, and seating! No more standing, standing, standing while you wait. The person who waited on me was very helpful (his attempt at up selling not withstanding. I’m sure twc makes him do that). I got all the equipment I came for and even something I hadn’t come for, a new modem. And we discussed options for reducing my bill! All in all, an excellent experience. I gave 4 stars rather than 5 since the center wasn’t crowded.

Lines. Incompetence. Ridiculousness. Rudeness. Ineptitude. And to top it all off, a service that never works to begin with.

Last Friday I looked up this office hours and read several really bad reviews. I had to exchange my cable box to a smaller one due to reducing my service and bill. After reading all the horifying stories I expected to have a bad experience on Saturday afternoon. As I walked to the Sunset Park TWC office, there were 15 people ahead of me. I looked at my watch. 1:00 pm. The line moved fast with 4 tellers working, and when it was my turn, I looked at my watch again. 1:15 pm. The teller was polite and easy to talk to. We exchanged the boxes, I got clear answers to a couple of my questions, and I was on my way out. One more look at my watch, 1:18 pm.
I am sure many others had as positive experience as I did, just didn’t share it on these pages. You know how it is, right? You work, and work, and doing your absolutely best, but nobody seems to appreciate, or even notice. Then, one day, you make a mistake, and the whole world is outraged with you! Complains are filed, warnings are given, and all your good deeds flew out of window as if you never have done anything worthwhile.
TWC is not that bad. It is not an easy job. I am sure if they had a window to vent, they have plenty of stories to tell about us, the costumerrs, who are not perfect either. Happy holidays to all!

Got hours to burn? Hate yourself? Then come on down to the Time Warner Sunset Park location. This office is the reason i switched to fios. Slow slow slow. Any time i had to return a box or do anything i had to come down to this hell hole and wait 2 hours in line. Its like an employment center for a leper colony. Everyone who works here is just bad. The only good one, that seems to be moving faster that a snails pace is Miguel. He never assisted me, and went on break before it was my turn at the window, but he was assisting 5 customers, in the time the rest of the staff assisted 1 person. I would rather walk to the DMV on a 100 miles of rusty nails that have to return a cable box to Time Warner Sunset Park location. If you have to go there, stick your hand in blender, it will be less painful.

My hatred for Time Warner cable knows no end. I despise myself for actually sending them my hard earned money every month. If only I could work without the internet. If only Netflix had live sports. TWC’s monopoly leaves me no real choice for cable. I look forward to the day Verizon FIOS comes to my block like Jehovah’s Witnesses look forward to Jesus’ return.
There is nothing positive I can say. Service is horrible. Prices are exorbitant. Customer service is atrocious. Tech reps are never on time. I feel like dealing with TWC outages and billing problems is a part time job. It takes hours to fix the most basic issue. Avoid TWC like the plague if you can!!!

I take it all back. I had to wait in line over an hour just to drop off a modem. I asked about my bill since they mailed me a notice saying my promotional rate was ending, but the guy said «I can see your future bills, they’re all the same amount so someone must have given you another promotion already.» Of course, my rate went up like the letter said. Service has really taken a nosedive since I moved to the neighborhood a few years ago.

Seriously, if you’ve got Time Warner things to do that require you to be present and in-​person this is the location for you. I’ve been here twice and both times the person helping me was courteous and prompt. Finding a good DMV seems less likely than a good cable center but this is that folks!
Of course you’ll wait in line, what do you expect? Easy to find though, with plenty of spots on the bike rack out front to park your hog should you ride there like I did.
If the experience stresses you out I suggest walking across the street to Greenwood Cemetery (seriously) for a peaceful stroll through the Victorian gardens.