T-Mobile

Zero stars is more like it!
I walked into this location on a Friday morning (March 18^th to be exact) and it seemed like I walked into a middle school hallway between classes. Staff was just hanging around. I mention my problem to a group of staff (all staring me down while I explain my phone issue) and one girl with curlyish hair, most likely Latina (I’m Latina myself, which is why I’m assuming) finally says come with me. She’s all feisty and says she doesn’t know what’s wrong with my phone and I’m probably going to have to replace it and it will run me $ 200 or something to get a replacement. I told her I have insurance on my phone and she said the price she quoted is insurance rate bc without insurance, I’d be paying $ 600. What is she talking about? My phone didn’t even make it past its own standard 1-​year warranty but this little drama queen idiot was too unprofessional to look me up on the computer and realize that my phone can get replaced for a $ 5 processing fee (I’ve been with T Mobile for over 13 years, I’ve dealt with issues similar to this, but ivr never been treated like crap how this location treated me)
The girl told me I can replace my phone (at her ridiculous rate, which I ignored bc I knew she was wrong but she was so stubborn, I knew she would keep insisting me that it would be $ 200, so I was the bigger person and ignored her stupid comment), but bc it was Friday, I wouldn’t receive it until Monday bc ups only delivers weekdays. I asked if she had loaner phones. She said they ran out. I asked if she could call other stores to find one and she rolled her eyes and started calling. She found a place that had one, said «okay, I’ll let her know» and hung up. I asked why she didn’t ask them to hold it for me (I work retail too, and I would have asked the store to hold the item for my client. I mean, I had to guide this immature girl in how to give proper customer service to me, and she’s all rude and rolling her eyes and copping attitude with me for it). I asked her to call back and ask them to hold it bc my foot was injured and it would take me a while to walk back home, get my bike and ride to Greenpoint. I ended up going to the Greenpoint location, which is the place with the loaner phone, and they helped me out for $ 5! Don’t go to this location, save ursekf immature and unprofessional employees… go to Greenpoint!

Went in today (10/​15/​2015) to pay my bill. The spot where they usually have marked to wait for service was not there. The staff seeing that individuals were walking not clearly sure of where to wait we stood by the door, when one staff member in a rude tone indicated where to wait and did not even bothered to inquire why we were there. This same individual was repeatedly told to go «upstairs» yet ignored said instructions. I will never patronize this establishment ever again!

Went into this store to ask a simple question and the sales associate seemed a bit moody. Maybe that time of the month?