T-Mobile

Shouldn’t be given any star at all. Worst T-​mobile store in the neighborhood. Always short staff. Poor management. After waiting 20 mins I just left, such a waste of time.

This store has HORRIBLE customer service. I wouldn’t even give 1 star. I live a few blocks from the store but I will never set foot in it again. In the span of 2 weeks I needed to get a new phone & both times I left more frustrated & had no help from the staff. They have an attitude (there seem to be the 2 same people every time I have been in there) & both seem to be more than happy to go out of their way to do nothing to help. On my last visit (today) I thought the representative was working on my dead phone problem but when I finally asked (about 5−10mins later) she said she couldn’t do anything& I could try the Flatbush store. Never bothered to say anything until I asked. Both were staring at their phones & computers which lead me to believe they were working on my problem. Who knows how long I would have sat there if I didn’t speak up!
I ended up having to go to the store in park slope for help. From now on, I will go there.

I had a great experience upgrading my iPhone. The person who helped me, I think her name was Erjones, was super efficient and knowledgeable. I was in and out in half an hour with a new phone and contacts/​pics transferred.

I have a high opinion about T-​mobile customer service. I mean, they are amazingly nice when you call them for any reason. This location is a horrible outlier. I called this location to check if they had black iPhone in stock, they said they do. I came, there was a short line. The manager came to me and asked me what I was there for, I asked about back iPhone 6, she said they had them. There were just two people before me. Once it was my turn, the same manager said THEY DON’T HAVE black iPhones, only the other two colors… And i saw that people before me bought something else so it means the manager was lying from the beginning, knowing that I’ll probably just opt for a different color. Then, my sales person announced that he will not sell me the phone for the full price, the SYSTEM WON’T ALLOW him, that they gotta sell it to me with CREDIT INSTALLMENTS plan. (What??? Is your store have some kinda sales goals which go against my goals???) When he announce there only a couple of plans that I can choose from (Again what???) At this point I started fuzzing and they sold me phone for full price with a plan that I wanted. And there was no problem with the system. Horrible, horrible experience!!!