Sheraton Brooklyn New York Hotel

I’d like to preface this by saying this is the worst hotel stay i’ve ever had and if you don’t want to read all of it the short hand version is the rooms are nice but no one can keep anything straight and I was overcharged and had huge swaths of my time wasted.
The booking: I grouped as part of a large group booking. Call in to the starwood booking line only to find out that they only have room left for two of the three nights. I book into the group rate for two nights and rack rate for one. I was cool with that, but it was booked as three seperate bookings. I asked «will I have to have my card charged three times because of this» to which i’m told «no no don’t worry.». I should have worried.
Checkin: I go to checkin only to discover that due to the ‘three separate bookings issue” i’m going to have to come down and recheck in every day. contrary to what I was told by the phone booking. We checkin, add my roommates names to the list and go up. While checking in I ask if there’s a room with two doubles we could switch to and told there is, I ask if I can still get the group rate I’m at and if I could perhaps get in for that middle night (I was hoping someone from our group canceled). I’m told I can! awesome! So we grab our gear and head up to our room with two doubles and what I thought was a better rate. Go to use the washroom, toilet immediately breaks. Off to a stunning start.
The stay: room was nice, a/​c worked. But when I woke in the morning i have an email saying that my credit card was declined for the hold they put on it and that i’d need a new card ASAP or they’d cancel our booking. You know, the hold they said wouldn’t be charged more then once. Turns out they’re going to charge a rack rate hold each night which is great because I have a really low credit limit. so now my credit card is maxed. and we had to put my friends card on and we apparently have to reissue our keys every day too because of that stupid three bookings issue. by now i’m cursing the agent who booked it as three separates because that is four sets of keys that need swapping every day.
While I’m out gallavanting in Manhattan over the three days I got called twice by people sharing my room with me who’d gotten locked out and then found out their names had been removed from the booking so they couldn’t get their keys reissued. had to verify that yes these people were supposed be there multiple times because they coudln’t seem to keep track of them. at one point an agent told me someone named «Garcia» was listed as in our room. I don’t know any garcias.
Holds end up being charged to our card each night, cards constantly are faulty and deactivate. at one point we’re given room wifi as an apology which immediatly stops working.
Checkout: at this point we just want the hell out of this hotel as its been nothing but issues. upon check out I try to address these issues but told nothing can be done. End up being charged for the higher rate anyways, told that unless I had a confirmation of the rate change I can’t get it adjusted and also no agent would have offered that decrease because the rate was expired. awesome. Told my reciepts would be emailed to me but only sent the reciept for the last night and not the first two.
Aftermath: I tried to call to address the issues (mainly the price dispearancies) but basically got told «no confirmation number no change» even though I had been told contrary. In the end I paid 100 $ usd more then I thought, spent an obscene amount of time fixing their booking issues and got locked out of my room twice. I got better service from the hostel I stayed at the first few nights and only paid 50 $ there.
Would I recommend? Absolutely not stay anywhere else. the rooms are nice but these people don’t know how to run a hotel.

I stayed at this hotel 4 years ago and had a pleasant experience. I was excited to stay again. Unfortunately, I was disappointed with the customer service and lack of cleanliness. I hope that Starwood/​Sheraton improves the quality at this hotel because it is located in a wonderfully central neighborhood in Brooklyn (DUMBO, Fort Greene, close to Manhattan Bridge — $ 6 – 8 cab ride from Manhattan).
Room: We were given an «upgraded» room with a balcony as a result of a mistake with our reservation (see below). To our unpleasant surprise, there was an empty bottle of alcohol and an open, used packet of lubricant on the balcony furniture. They also had a Keurig-​type coffee maker in the room with the wrong type of coffee — so it was useless.
Customer service: It took about 5 – 10 minutes before anyone even acknowledged we needed help. Because we arrived before standard check-​in, the front desk pre-​checked us in and offered to store our luggage until our room was available. When we returned, a different agent indicated there was a problem with our reservation. I asked if our reservation was mistakenly cancelled when we checked in earlier. When I asked what the problem was, he laughed and just said, «well, you don’t have a room.» When I asked for more information, he kept laughing. While he resolved the mistake, he kept laughing about it and wouldn’t explain the problem to us. 30 minutes later and another 15 minutes of waiting for our checked-​in luggage, we were given an upgraded room. While the problem was ultimately resolved, I was surprised with the unprofessionalism of the front desk and his unwillingness to provide us with information.
Pool/​hot tub: The pool/​hot tub area was smelly. There were dirty towels all over the deck area and some of the water/​humidity (?) seeped outside the door so the rugs were damp.
They need to work on cleaning the rooms better and training their front desk. They have a lot of great perks like the Clubhouse Lounge with complimentary snacks/​drinks and complimentary wifi.

I don’t know if the desk attendants here are lazy, incompetent or just horribly bad at communication, but I talked to at least 4 of them over my two-​night stay and maybe one of them was semi-​helpful if not slightly unprofessional. Not sure what I did to deserve such awful service except perhaps I’d wronged them in a previous life. All four of them…
So my company had booked the hotel through a travel agency but the hotel kept telling me that there was no record of that and just kept telling me that the room hadn’t been paid for. No other explanation. The first attendant said he would talk to the travel agency and dialed in the number but then inexplicably hung up right before being connected with them… okaaay…so I called them myself and they of course called the front desk and sorted it out (or so I thought). As I was finally being checked in, I wasn’t given any info on how it had been sorted out, the lady just silently went through the process and told me about 5 times that they needed my card just for liabilities. Okay fine. I was just glad not to have to deal with them anymore. Check out time comes and they tell me the room still needs to be paid for! The same lady who checked me in was at the next register, so she butts in and says, oh yeah you paid the liabilities but not the room, that still needs to be paid. Well thank you so much for telling me that when you checked me in, and when I would have had time to figure it out instead of when I need to catch a flight! This lady was well aware of the problem and refused to address it, instead throwing me into a predicament. On top of that, it wasn’t until I called the travel agency AGAIN, and they called the front desk AGAIN that the agency was finally told what the problem was: the card my company had used didn’t work. Hmmm. Never in the process of this 2-​day problem was that ever mentioned until the very end when I’m in a hurry and you’ve made me late for my flight! And the employee who booked my room is also on a flight now so there’s no way to get a hold of her. I ended up having to charge it to my own card since so much time had already passed, and hopefully things work out with reimbursement and I never have to deal with this hotel again. Thanks for about the worst stay ever. Never been so pissed at an employee in my life.

This review is for their lobby area and the Italian restaurant in the hotel. So! I was staying at the Aloft, next to this hotel, and had dinner plans for the Italian restaurant at this hotel. When I walked in… I was shocked that the lobby area for a Marriott was so cramped. It felt more like Travel Lodge kinda of lobby than Marriott.
Once I got over the shock of the lobby being so cramped, I started looking for the Italian restaurant… There was a sign for a Mexican restaurant. Apparently, they changed the restaurant from Mexican cuisine to Italian cuisine, but didn’t bother to change the sign. The interior was outdated although the food was solid. My pasta was slightly overcooked, but nothing unforgivable. The waiter was friendly, but somewhat seem overwhelmed by a party of 10 or so. There were only one or two other tables being occupied. There was something not right. A weird empty vibe that I couldn’t quiet put my finger on it.
Some of us moved to the bar area of the restaurant and it was pretty empty with no personality from the bartender. Stale atmosphere. Meh!

Horrible hotel stay all around. The staff, from managers to maintenance, are rude and unapologetic. They changed our reservation from a suite, which could have accommodated our large family with 3 kids under 6, to 2 tiny adjacent non-​connecting rooms. We are told about that upon arrival. One of our kids injured his hands in the door with a lock that was broken. No apologies, no acknowledgement of any wrong-​doing om their part. The restaurant inside is disgusting. Stay away from this hotel at all cost.

Huge room but the noise from the radiator was so loud it made it impossible to sleep. Outlets were unsafe and wouldn’t accept plugs. And the lights in this hotel flicker like a haunted house.

Quite an average hotel for a large established chain. I would agree to use this hotel if the price is reasonable and/​or you are simply there to sleep. The public, shared areas were good. The rooms could use more lighting, better color patterns and better looking furniture and carpet in the rooms. Our suite had a bit of an animal urine smell and had a snap mouse next to the fridge. First of all if there is a mouse that visits the room, I don’t want to know! Yes, we changed rooms.
The views from the higher floors were very cool. The elevator system of only using your assigned floor key for your button was somewhat annoying as you couldn’t visit other floors without that floor key. The club room was nice, clean and spacious.
The Starbucks in the lobby was a nice addition and the beds were extremely comfortable and I slept like a baby thanks to the blackout curtains. This hotel is great for its proximity to the subway lines and stores on Fulton Street but parking in the area sucks.

Read my own and the reviews below before booking here (especially if you have a wedding nearby and are looking for a hotel block).They were not only completely unhelpful, the block rates were higher than the rates you would get if you booked directly from the website outside of my block. it made absolutely no sense. they also placed many of my guests on different floors which you can not get to other floors unless you are staying on them.
to top it all off my contact person (if i can call her that as there was limited contact) sent me a VIRUS via e-​mail and did not respond to my inquiries about the e-​mail for 4 days.
if you’re looking for a hotel the Marriott and Nu Hotel down the street are MUCH better options with great customer service.

Very dishonest management. See the details of my stay below. The hotel management has now reneged on two thirds of the promised resolution and any further contact with management has gone unanswered. Unethical, dishonest, and insincere capping off a horrible stay. AVOID THIS PROPERTY AT ALL COSTS.

My boys and I stayed at the Sheraton Brooklyn because we were seeing an event at the Barclays and didn’t want to take a late train home. The hotel was a 5 minute walk to Barclays which was perfect for us. The rooms were in stellar shape and the front desk was really helpful. On top of that we had a decent view. The hotel is 1 minute from Hoyt Street subway which makes it very convenient … only 26 minute subway ride on the 3 train to Penn station and 10 –12 minutes to Manhattan. Very happy with this stay — see our video to learn more —
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If I could give this place negative stars I would! Absolutely awful service, rude, and unhelpful. Don’t store things that you value with them because they lose or have things stolen from their «secure» room. I will never stay in another Sheraton hotel because of how miserable this experience was. Also this was for my wedding and they were completely Unaccommodating.

My cousin’s wedding was this past weekend and I figured I’d be consuming quite a bit of alcohol to celebrate the newlyweds, so booking a night at their hotel choice was pretty accommodating. The room was a bit small, yet expected in NYC, so that wasn’t much a problem on my end. Very clean, very tidy, and very relaxing. Also, the sports bar downstairs was solid for what it was, and the bartender was super helpful on what was around the area in case we had some time to kill.
I know I usually write a lot on my reviews, but this one was easy. Pretty decent stay.

I picked this hotel for its proximity to NYU Poly and wasn’t disappointed. I was glad when they recognized my SPG status at check-​in and asked me to wait five minutes to be upgraded to a room on the preferred guest floor.
I believe they might be renovating since my room smelled pretty strongly of fresh paint when I entered, after turning the heat on and being in the room for a few minutes, it seemed to dissipate.
The elevators can get busy at times and the rooms are very small, but that’s New York for you. If you’re looking for a clean, comfortable place to crash the Sheraton will do nicely.
Room Tip: Ask for a room away from elevators, they can get super noisy when the hotel is busy.

I had a family reunion last year at this location in july and it was an amazing time. I didn’t stay in the hotel but our festivities were held in the banquet hall. Very nice and clean and they had pastries and juice for us on the morning (Yummy). We had an amazing dinner, beautifully cooked chicken breasts, roast beef, veggies, fresh salad and the iced teas was surprisingly good. We had a dance floor in the middle of the banquet tables and we were able to play our music and dance a little bit. The service was exceptional, they were nice and patient with our elderly family members. The lobby was always clean, a little busy and there was a restaurant off to the left of the don’t desk. I didn’t think the food was great. The waitresses were extremely nice and I tipped her after having breakfast with some relatives because she did go over and beyond.
Across the street, Brooklyn Brewhouse is where we ate after 9 pm. I’ll be reviewing that spot also. Anywho, very clean hotel and it’s sown the street from downtown Brooklyn where shopping is the hinges to do there. H&M, a sneaker shop, Journey’s and some independent clothing stores.

Clean. Nice. Fake Starbucks off of the lobby for all of your coffee needs. Have stayed here a couple of times now. The staff has always been friendly. Most recently, they did good by not being confused by our double booking (my wife booked one night, I booked the other) because it was last minute and we didn’t have time to transfer points. They also let us check in early. Unfortunately, my wife caught a cold and we requested a late checkout so that she nap a bit longer before leaving town. Front desk said no problem, but nobody told housekeeping, so they woke her up a good 2 – 3 times checking to see if we had left yet. We requested the specific time late checkout the night before so that should have made it onto the housekeeping schedule. Not a deal killer, but kind of sucks when you’re not feeling well and are just trying to sleep it off.
The Mexican/​Irish restaurant on site is probably not worth visiting unless you’ve just checked in and are too tired to go explore the neighborhood. We had so-​so service and so-​so food there. Had a lot more fun at the wxyz bar next door in the aLoft last time.

Cons:
Bad valet service: expensive and slow to park or deliver the car in the morning. More than 40 minutes wait. The Hotel told me they will liaise with the park company for us but they never did.
As a platinum member, we enjoyed a free breakfast in the lounge area. It proposed hot and cold items. It was average in quality but better than nothing. You can also enjoy cold or hot drink any time of the day.
The suites are big but ask for a highest level possible to avoid being too much exposed to the street noise any time of the day or night. We were lucky to be upgraded.
Don’t think you will enjoy the pool or spa during the day as it is closed to hotel guests until 5 pm. Before that it is reserved to swimming class:)
Pros: The hotel is located in downtown Brooklyn convenient access to Manhattan or to any place in Brooklyn with the subway from Jayt st or Hoyt St. You’re also a short walk away from the Brooklyn Bridge. And the walk from Brooklyn to Manhattan is amazing especially in the morning.
The team is welcoming.
The room is cleaned even though a little outdated.

Stayed here for one night and I think it’s a good hotel for exploring Brooklyn or Lower Manhattan. It is located a couple of blocks away from Jay St. metro station (direct metro A connection with JFK airport) and there are lots of food options in the surrounding area (my favorite is Junior’s). The rooms are clean and with everything we needed: comfortable bed, a/​c, coffee machine, safe box, clean bathroom with good water pressure in the shower, etc.
Staff at the front desk was nice and efficient, they got our room ready a couple of hours before check-​in time so we could rest a bit, they kept our luggage after check-​out and they even stored a couple of packages I got delivered to the hotel before our arrival with no problems (and no extra charges!).
There’s a Starbucks, a restaurant and a gym on site but we didn’t visit them.
The only negative thing was the fee for wi-​fi, but I read that if you book through the hotel’s website and are a Sheraton SPG member then wi-​fi is free, will keep that in mind for next time!

Perfect location and great room! Aside from the 150.00 hold on a credit card and a slight attitude I couldn’t ask for a better hotel/​staff/​location collectively.
I saw the Statue of Lady Liberty from my room which was great
Hotel is convenient to both the Hoyt Street Station and Jay MetroTech Subway Stations and all the shopping you will needfor retail therapy.

Stayed at the Sheraton Brooklyn New York Hotel for business. It is located in the ‘downtown’ part of Brooklyn however, the location to where the hotel is situated to be honest looks run down and a bit sketchy. The area is full of construction which will make it look great when it does happen but not now. The hotel is located right next door to the Aloft and really, they should’ve have separated these hotels — it should’ve been one hotel.
Check in was fast and efficient. The hotel lobby is pretty small but the good thing is that unlike the Aloft they have 4 elevators so it doesn’t take all day for you to get to where you need to go. The traditional king rooms are small… even for Brooklyn but they are well appointed rooms. The rooms are modern as Sheraton is trying to update their furnishings. I had no problem with rooms — in fact, they were well kept, just small.
Room service was fine and this is a good hotel for business. I actually think its better than the Aloft and the gym was better as well. 3 stars.

My stay was on 7÷12÷14 my reason for the stay at this hotel was because I was attending a wedding.
Everything was booked in advance & since we checked in late had no problems. Walking in the hotel u get the smell of coffee in the air, this is great if u are a coffee drinker they have a Starbucks in the lobby.
Lobby area is comfortable with seating & work station set up.
We had room 1213? I may be wrong on the # but I was definitely on the 12^th floor lol. aside from not recalling the exact room number the room itself was great, nice comfy beds loved the toiletries smelled wonderful.
Once settled we headed down to Jose Oshea’s for something to eat, the restaurant is Mexican/​Irish? pretty odd but oh well.
The place itself is pretty big, plenty of seating. as for the Food Steak dinner was pretty good & so was the Fish & Chips.
I tried the Steak Sandwich & instead of fries got a small salad. The sandwich was delicious, great tasting steak & salad was good.
My only complaint about the hotel is the crazy odd elevators, I mean I am sure it is a sign of security of some sort but I have to say having to put in your key so the elevator can stop on your floor was pretty annoying.
When checking out the staff was nice & friendly, over all we had a nice stay.